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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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From downloading the app to an engineer reaching out was essentially minutes, and the engineer stayed online as we went through the problem solving finally sorting the issue, great service!
I spoke to the agent Arbil and even though he was not able to help with my issue, I hung up feeling satisfied with his answer. He was very respectful and really polite to me. He didn't let me feel stupid for asking some questions. I really appreciate that.
The Dr. addressed all of my concerns within minutes and for such a minimal fee. I am so impressed. Thank you so much!
My experience was great. Got a very quick response, call back from a Vet, who answered all my concerns.
He did what he said. No. No. No. No. No. No. No. No. No. No. No. No.
Just answer is my go to when I need help. The tech was quick to answer and directions were in simple terms.
Rollan was helpful with me all the way he's so knowledgeable and very understanding while explaining to me step by step the whole process. So grateful to him.
My doctor experience was great. He was very kind, personable, and genuinely interested in helping me. He gave great assistance in giving specific information and on what was wrong and what OTC items could specifically help me. Only thing I was a bit miffed at was a surprise charge for $51. I thought I had read $5. But, I was very happy with the help and utilized the service. So, I felt the charge was justified. Just would have liked to have known the cost before it came out of my account. All in all i was quite happy with the service.
Good! I didn't really think I'd find help bc my problem is unique, but there was a doctor who had seen this so I'm pleased!
Cat had stopped eating and was losing weight. Nose was stuffy and body frail. Dr prescribed putting meds in tuna water and spaying cat's nose with saline solution. Also putting a humidifier in the small room where cat can rest. Cat responded to the food and water.
The vet was very kind and concerned and listened attentively to my concerns. He gave me very good medical advice. I accidentally rated him low but I meant to give him the very best rating.
My dog ate some medicine when it fell on the floor. A quick search said the medicine could be an emergency for dogs, acting quickly was the best bet, and to seek veterinary assistance right away. My options were limited because it was a holiday weekend, my vet was closed, and the emergency vet care options in my area aren't great. In stepped JustAnswer, who assessed well and guided an in-home safety plan. 24 hours later and my dog is well. Thanks!
I had a complex question about USING EERO to extend the range of my router. I was guided with straight forward, concise instructions in plain English and non-geek wording. Well done. The cost was $45, a bit high I thought, but it saved me many hours of bad advice and guesswork
Very quick being connected to a knowledgeable technician with a definitive advice
I was looking for my friend for a while when I found this site, I gave it a try and it was worth everything, very helpful, fast, I'm very impressed, he gave me all the info I needed, thank you so much
I didn't remember signing up with you …
I don' want anything more to do with Just Answer so I want to unsubscribe.
I know all I want to know So all I'm saying is unsubscribe me immediately
I found the website online while I was doing some research and was quite impressed with the engagements with other customers' enquiries. I was quite pleased with the response time and the level of detail.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Laurence,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645