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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,423
This company responds to reviews on average within 4 days

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1 review
0 helpful votes
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Unfortunately, I didn't originally "do the math" -- before asking to receive immediate benefits, starting at my 70th birth month (April 2025) -- at which time I received 132% of the amount that I would have received at my "full retirement age". Instead -- I could have chosen to get only 128% --- by invoking the "look-back" feature -- and "starting" my Social Security payments 6 months prior to my 70th birth month (when I applied). This would have resulted in an "up front" lump sum payment of (at least) $18,000 -- and would have reduced each monthly check by ONLY 4%. 100% / 4 = 25 months (Not too shabby a trade-off, eh?) And as a survivor, my wife will (eventually) receive a survivor benefit based on my benefit -- AT MY FULL RETIREMENT AGE (i. E., only 100% -- NOT the 102% -- or 128% -- that I receive.)

FORTUNATELY --- "Bobby" the IRS-Tax Specialist at Just Ask explained to me that I still have am couple of days remaining -- in my first year of receiving benefits -- during which I can CANCEL my original selection -- and re-select the better deal. (Even better -- because I had NOT selected Medicare B, C or D -- I won't have to calculate/refund any of their benefits.) Since I have a Home Improvement Line of Credit, I can afford to write the $42,000 check -- and pay a couple months interest, while I wait for my $18,000 bonus check to arrive. THANK YOU BOBBY! (You will definitely be getting a generous tip from me!)

Date of experience: March 24, 2026
1 review
0 helpful votes
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Completely satisfied
April 3, 2026

TJ was incredibly helpful and patient with all my questions. He was very professional and knowledgeable. I would recommend him to everyone.

Date of experience: March 24, 2026
1 review
0 helpful votes
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KNOWLEDGEABLE
April 3, 2026

Great Service! Very Knowledgeable What I Needed To Do Didn't Have To Keep On Explaining My Situation

Date of experience: March 24, 2026
1 review
0 helpful votes
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Ticket information
April 3, 2026

Very informative …Don't have anything else to add…

Date of experience: March 24, 2026
Washington
1 review
0 helpful votes
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Rent abatement
April 3, 2026

My questions were regarding rent abatement due to loss of power in our rental warehouse, where we run our business and also a warehouse for a personal use.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Review
April 3, 2026

Pro in every way professional an personal.
Give him a raise.
One thing tho he said he would email me various solutions if I had the same problems on the home computer, but he did not and I am having the same
Problems.

Date of experience: March 24, 2026
2 reviews
0 helpful votes
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Alive and Still Kicking
April 3, 2026

As a senior and retired, I found the Service easy to use and it answered my questions. Even the ones I didn't know to ask. Thank you very much.

Date of experience: March 24, 2026
Canada
1 review
0 helpful votes
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Ulcer
April 3, 2026

The Doctor was extremely helpful but the charge is way too much

Date of experience: March 24, 2026
1 review
0 helpful votes
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Great service
April 3, 2026

He answered all my questions and addressed my concerns

Date of experience: March 24, 2026
1 review
0 helpful votes
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Just Answer
April 3, 2026

Had a problem with Uber driver Ignacio. He arrived 45 minutes before the time I had booked and tried to get me to use him instead of the original driver booked for 8:30 I told him I had called and messaged and the phone number doesn't work that he gave he continued to negotiate with me to try to get me to go early and I said no he said then cancel I did and he charged me $65.
Found *Just sAnswer* service on google. I called got female rep in India (no surprise) very kind well-trained and well spoken. Run through the whole thing with her must have taken 35 minutes at least she contacted Uber documented everything and I have full faith that this will get taken care of

Just Answer rep was phenomenal. Very patient and understanding and thorough

Date of experience: March 24, 2026
1 review
0 helpful votes
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Detailed
April 3, 2026

He was very detailed and well ordered with his questions. And when it was obvious that the problem was bigger than his abilities, he admitted that and recommended other options for finding a solution.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Seamless experience
April 3, 2026

Very fast response time, was very detailed and concise in answering the issue. I am very impressed by how easy the process was

Date of experience: March 24, 2026
Pennsylvania
1 review
0 helpful votes
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Voip caller ID problem
April 3, 2026

We selected Vonage as our new phone system at our church and they were unable to stop our outgoing caller ID to be anything but private. Their customer service was unable to solve the problem after 4 attempts and they passed us on to you folks and Raashid did a great job guiding me to where I was able to solve the problem myself

Date of experience: March 24, 2026
1 review
0 helpful votes
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Will gave me all the information I needed to make a report to the correct authority. He was very encouraging about the actions I should take and was sure I had all of the correct information.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Absolutely, super fast responses and very in detail.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Helping a furry friend out
April 3, 2026

After hours medication dose question. I felt it was too much. I got answers and explanations quite quickly. I didn't know what to expect when I contacted just answer but I am assured and grateful you can call a vet after hours. Probably use in the future. Thank you!

Date of experience: March 23, 2026
1 review
0 helpful votes
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IRS issues
April 3, 2026

The attorney understood my issues perfectly, and gave me sound advice. In fact, I called the IRS early this morning and the issue was resolved

Date of experience: March 24, 2026
1 review
0 helpful votes
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X Dermatology Problems
April 3, 2026

I believe your service is a fair accessment of my medical condition. The doctor I spoke to was knowledgeable about my condition and offered some noteworthy tips I might consider.

Date of experience: March 24, 2026
Texas
1 review
0 helpful votes
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Disability firing
April 3, 2026

Being terminated while being accommodating me for 3 years now says can't

Date of experience: March 24, 2026
1 review
0 helpful votes
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Great troubleshooter
April 3, 2026

Adam was able to help me figure out a pretty complicated problem with my water dispenser in my fridge without being able to get his hands on the service manual. I live in a Remote community and if I didn't fix this thing, it wasn't gonna get fixed. I'm in Northern Quebec. He's in California and we got it done.!

Date of experience: March 24, 2026