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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,409
This company responds to reviews on average within 4 days

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Virginia
1 review
0 helpful votes
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Impressed... and, Legit
July 24, 2025

Impressed with the customer service received. The Vet was very helpful. Highly recommend for general concerns. My concern was for a puppy getting a control med. Vet recommendations were spot on, and much cheaper than the emergency Vet.

Date of experience: July 14, 2025
California
1 review
0 helpful votes
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Advice for ent ear pain
July 24, 2025

I got a very detailed response with a nice explanation in my problem

Date of experience: July 14, 2025
North Carolina
1 review
0 helpful votes
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Woody did a great job. I still have to order a part n install it to resolve my issue

Date of experience: July 14, 2025
Colorado
2 reviews
0 helpful votes
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Motorcycle Tachometer wiring
July 24, 2025

Needed to know which wire to run tachometer wire to. My harley service manual was very unclear and nobody else I talked too didn't know either. So I decided to try Just Answer and Shain knew exactly what I was looking for and quick as well. Will be hooking up tach today and I feel very confident that he got me the right info. Definitely worth the money!

Date of experience: July 14, 2025
Florida
1 review
0 helpful votes
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Long
July 24, 2025

My problem took a long time to solve, and even though my assistant was good and thorough, I still ended up sending my phone in to the manufacturer. It is what it is.

Date of experience: July 14, 2025
Pennsylvania
1 review
0 helpful votes
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Dvr password reset
July 24, 2025

That was very helpful, anyone can try this. They are professionals!

Date of experience: July 14, 2025
Arizona
1 review
0 helpful votes
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Very professional and helpful
July 24, 2025

I explained my issues that I was having with my washing machine to the technician he listened and advised me on the issue and was very helpful. Thanks again.

Date of experience: July 13, 2025
North Carolina
1 review
0 helpful votes
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Michael was great!
July 23, 2025

He was very good and very professional!
It was a pleasure doing business with your firm!

Date of experience: July 13, 2025
Ohio
1 review
0 helpful votes
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Fast and wfficient
July 23, 2025

Brian was knowledgeable and personable and determined to resolve my issue.

Date of experience: July 13, 2025
New Jersey
1 review
0 helpful votes
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My smaller dog got into meds intended for my older dog with heart failure. This was a quick easy way to decide if we needed to rush to the ER or not. I was able to get an answer from a qualified vet in under 5 mins.

Date of experience: July 13, 2025
Colorado
1 review
0 helpful votes
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Number 1
July 23, 2025

I was very worried about things that have been happening to me concerning medication I read about.
The doctor answered my question fully and told me where to go next. It was a great help.

Date of experience: July 13, 2025
Wyoming
1 review
0 helpful votes
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Knowledgeable Guidance
July 23, 2025

Gave me a few options and one of them was the actual issue. I was then able to resolve it.

Date of experience: July 13, 2025
Canada
1 review
0 helpful votes
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Tips on Hot Tub repairs
July 23, 2025

My expert was quick
To respond, knowledgeable and friendly. It was a fantastic interaction.

Date of experience: July 13, 2025
Nebraska
1 review
0 helpful votes
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Great
July 23, 2025

The Vet took his time and asked me more questions and my dog is doing better

Date of experience: July 13, 2025
California
1 review
0 helpful votes
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I explained about the previous techs. First one, helped as much as I thought I needed. Second, was no help at all, hanging up on me after I explained why I was NOT on a fraudulent site and had not been scammed. Then Divyansh. He is personable, listened carefully, was calm, when I was frustrated by the second tech, and quickly resolved the problem through a screen share, including explaining how to delete the app that runs the screen share for security! Divyansh is "Just" the person I needed! Thank you!

Date of experience: July 13, 2025
California
1 review
0 helpful votes
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Odd website design
July 23, 2025

I really liked my tax expert. But the website interface left something to be desired. The content kept jumping around before I could reread her answer. Not sure why or specifically how that can be improved.

Date of experience: July 13, 2025
North Carolina
1 review
0 helpful votes
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Can't wait for my new tablet, something different to try and can't wait

Date of experience: July 13, 2025
California
1 review
0 helpful votes
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Helpful
July 23, 2025

Philip asked specific questions and thoughtfully considered my issue: intermittent noise from my refrigerator. He asked good questions, and I felt relaxed and heard! There was no attempt to talk down to me.

Date of experience: July 13, 2025
Virginia
1 review
0 helpful votes
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Dino texted promptly and was very helpful directing where I needed to go; the whole user experience was great! My thanks and congratulations on providing excellent support!

Date of experience: July 13, 2025
Washington
1 review
0 helpful votes
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Got answers I needed.
July 23, 2025

Site was easy to navigate. Wait time was not long. I was able to get answers from a avian veterinarian to all the questions I had. This gave me what I needed to make an informed decision on how to move forward with my hens care.

Date of experience: July 13, 2025