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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The call back was swift and very helpful. Provided video guide to assist with installation of new part.
Mechanic was able to give specific answers to my questions, which allows me to know what repair shop should be looking for when/if vehicle is taken in to address problem. This will keep me from encountering non-existent problems@ repair shop.
I had a question on what were rights in dealing with Real Estate that is shared with siblings. I was provided with guidance on what my rights are and the course of action that needed to be taken. Their advice was very helpful.
The expert helped me to get my password back just by asking a few questions. It was a very enlightening, enjoyable experience.
I was skeptical but it actually worked. And quickly. Thank you Dr Dan
Very helpful. I'm 82 and they walked me thru the process. If I understood correctly, anyone can. I'm most pleased!
Tim answered the questions that I needed to know and worked out a solution of troubleshooting. Thank you very much for your help.
Mac not only solved my problem, he gave me 3 things I could try to fix my problem to see if any of them worked for me. The very first one worked. I was very happy with my experience with Mac and fixing my phone problem..
Attorney gave me a lot of useful information places to call to report Scam
Ida knew exactly what direction we needed to go and offered tips of his to proceed with confidence! Thanks so much!
I was trying to identify a couple charges on my credit card stmt. I was instructed to look on my Amazon account, to see a list of purchases I had made. I didn't know that was there, so I learned something!
Donald was very helpful courteous play answered questions. Good I would recommend him highly.
The technician expertly diagnosed the problem and guided me through the steps to reset the washer, which had failed to start. His help saved a tremendous amount of time, effort and expense trying to find a local appliance repair service. This is the second time Just Answer helped me with an appliance repair. If you have a bit of DIY energy, contact JA first.
Mike was able to validate my concerns and I understand better
With my basic electrical knowledge, I was heading off in the wrong direction until I spoke to the pro who made me understand a little more about Ohms and resistance Now that I understand what needs to be done, I can move forward and correct my issue
The advice I got was super simple and fixed my problem immediately. Don't be afraid to try this…I'm glad I did.
My Samsung refrigerator has not given me any problems since purchase, until yesterday. The ice maker and water 'locked'... no water nor ice was dispensed at all. But the Expert at JustAnswer guided me through the steps to get my refrigerator working like new again. He was knowledgeable and very polite.
The technician help me put my breast pump working again
I was so worried because it's a new device and I really need it
Very kind, prompt, and respectful man who read each part of my question and responded fully.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dorothy,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645