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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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So far so good, that a easy part. Concerned what happen when it get into specific area.
Fast detailed responce with price of each request. Gave good amount of information So I could make informed decision
My current microwave is discontinued and I wanted to replace it with an equivalent model. Chester was able to find an equivalent with all the same features.
Great tech guy, tell him thanks for me, he was with me all the way
I was so frustrated with the issue that I had. My Facebook account was mixed up with my grandson, but the technician was able to make every thing right. I am so grateful for his help.
It would be helpful to have access to local techs in area for support. Would gladly pay to have igniter installed. Unfortunately, Ace Hardware sells Webers but refuses to help customer
Needed to chat with a vet who understands frogs. Took a little bit to get connected but overall it was a good experience and the vet was helpful.
Absolutely amazing experience. Thank you.
For being so kind. This was new service. Have to go get a new box tomorrow.,
Dan was great and explained our options very clearly. I'd recommend him highly for matters like divorce.
Very helpful with problems and courteous. Good customer service
Immediate help! Nice customer service! Vet gave me the answer to my question…
This process should be easier. It was extremely difficult. Thanks to
Very helpful with quick to the point answers. He was very friendly and put me at ease about our situation
I have been a long-time client of JustAnwer and I have always been satisfied with the expertise and advice of the veterinarians. This time was no exception. However, between the time I started "chatting" with the ChatBot and a Veterinarian was located to speak to me was quite a bit longer than I was used to on this site. Otherwise, I got the same wonderful customer service as always.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members