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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Dan explained very systematically what to do. Better yet he sent me all the recommendations via text so I refer back to what he said. Excellent.
It was awesome. The lady was very informative and answered all my questions. She beyond her call of duty to get answers for me
The lawyer was very attentive and efficient and patient with us. Despite the many questions, she brought clarity and reassurance to us and we are very grateful.
The only problem was I kept putting in the wrong password so Alex walked me through changing my password and signing in. It worked!
I was thoroughly satisfied with the whole experience. For the chat to the conversation with the mechanic. Especially specific and helpful information.
Emily, was a veterinarian that was very informative. She spent a lot of time with me. Regarding my dog and his back injury.Just knowing that you're able to get a veterinarians advice over the phone made my situation better. She was able to give me signs and symptoms to watch out for so I knew when I had urgent situation that needed urgent care immediately.
Printer stopped working in the middle of a print job stating set up was incomplete. It had been printing previously. I was also unable to locate the WPS PIN on the printer. Amit was able to identify and resolve the issues. I had to register the printer on my Hp account.
I worked with Mr. Clark at Just Answers, and it was my first time using this service. He was wonderfully knowledgeable and, above all, detail-oriented. His answers to my questions were so very helpful and gave me more information than I ever expected. Simply put, I highly recommend Just Answers and Mr. Clark. The best customer service I have ever experienced.
I'd recommend using just ask - I got quick, detailed and very thorough advice from Debra the lawyer helping me. It was specific to my issue and provided with options to consider.
I needed to get my new Alexa Echo 8 to work and sync with my phone, I needed to import my contacts and make calls to my family. Victor was able to walk me through the process. He was patient and helpful making sure that I had completed the steps as he was also helping others, but always returning to me, letting me know that he was back if I needed him. As a person who has worked in Customer Service a long time, I was happy that he was attentive and really kowledgeable.
I recently inherited a silver vase that was a family heirloom. I wanted to learn about its age and value. I received a prompt and detailed description of where, when, and by whom it was made and it's approximate value. This information is greatly appreciated. Thank you!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
My 2017 Ford F 150 had a problem with my drivers side controls, along with my radio and air conditioner, and you guys jumped on it right away and identified my problem first attempt and nailed it tight off. Saved me lots of time and money, getting me back to normal by talking me through the process. Thanks for the great advise!
I typed a few specific questions with the chat box which then connected me immediately to an attorney. The attorney asked a few more specific questions and was able to answer my question completely! Great service!
My dog, izzy, was falling down and it looked very serious and so when I had to wait a long time it was hard. But the doctor was good and made me feel better in the end. I am worried about what it will cost. When do I find out?
The operating system on my MacBook was outdated and would not allow me to open TurboTax 2025. Your professional showed me how to open the application in my iPad instead so I could file my return. He (Junaid K) stayed with me throughout the evening to make certain I could access the tax program I needed. He was absolutely great!
Very nice vet. I want to favorite him to revisit Suki's symptoms since he started her consultation please. How do i put a red heart fir Dr E
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
I had a problem with my built in coffee maker that I was told to never let anyone touch without certification. Just Answer gave me a GREAT tech (MattD0501) who listened to a summary of my issue and gave me detailed yet simple instructions to resolve the issue. I am so relieved as I have been stressing over this for 4 days and had a call-in tech cancel twice and not show up for the third appoint time.
Dr. Nikko was wonderful! He listened, and explained to me all about the substance my dog swallowed and what symptoms to watch for. I will definitely be using this program again and I will be requesting Dr. Nikko.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]

