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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,409
This company responds to reviews on average within 4 days

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South Carolina
1 review
0 helpful votes
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The technician was very patient with me n I was very happy because I am 75 years old n don't understand a lot thanks a lot fothe technician.

Date of experience: August 31, 2025
South Africa
1 review
0 helpful votes
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Mental health issues
September 10, 2025

The anonymity as mental health issues are not taken seriously. I am grateful that I could talk to a professional who treated me with respect and understanding. Help is a click away. The consultation fee is affordable.

Date of experience: August 31, 2025
Georgia
1 review
0 helpful votes
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Hope
September 10, 2025

She got right back with me, and told me I could try some things at home, thank u so much for that, because Yvette I took her to we asked if there was any home remedies we could try and she said no we would have to bring them all in I knew I could not do that so thanks a million we will very much try this thank you

Date of experience: August 31, 2025
Georgia
1 review
0 helpful votes
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Excellent service
September 10, 2025

I couldn't be more happy I was contacted promptly and quick and the state lawyer that connected with me was very knowledgeable very well versed with the issue that I had he explained every question thoroughly and very articulate he was very polite and patient also concerning the issue surrounding the death of my mother he was very respectful and also expressed his condolences to me I would definitely recommend this estate lawyer to other people

Date of experience: August 31, 2025
Michigan
1 review
0 helpful votes
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My Labrador Retriever swallowed a foam pack from my chicken. The doctor suggested use some hydrogen peroxide to see if he would vomit. We'll he didn't visit. But the foam packet passed through so I think he's fine now. But I'm still monitoring him.

Date of experience: August 30, 2025
Arizona
1 review
0 helpful votes
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Dead fridge alive again
September 10, 2025

My fridge was working one minute and completely dead the next, first I switched breaker off, waited, then back on. No luck. Unplugged it waited then replugged back in, still no luck started a chat explaining the situation, the first suggestion WORKED! So happy to try the service. No need for a new fridge.

Date of experience: August 30, 2025
Australia
1 review
0 helpful votes
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DROPBOX
September 10, 2025

Resolution seems to be okay at this stage. Dropbox is accepting files.

Date of experience: August 31, 2025
Oregon
1 review
0 helpful votes
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Overpaid
September 10, 2025

I went onto the Ryobi website and somehow got directed to JustAnswer. After giving my credit card information as I was told that the charge would be $5 refundable if I didn't get what I needed, my "expert" told me I could buy what I needed at any home improvement store--that it didn't need to be from Ryobi. When I checked my credit card account, I was charged $65. I would like a refund.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Jerry,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Georgia
1 review
0 helpful votes
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Trouble with wifi hub
September 10, 2025

Tech sent me through troubleshooting but he realized I needed an on site technician visit. That's been scheduled.

Date of experience: August 30, 2025
Nevada
1 review
0 helpful votes
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NM HOA Act research/interpretation.
September 10, 2025

Getting the response from JustAnswer alleviated my concern of drawing an incorrect conclusion about the NMHOA Act and conveying incorrect information to my HOA community.

Date of experience: August 30, 2025
Kentucky
1 review
0 helpful votes
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Computer tech Viet very helpful
September 9, 2025

Viet friendly and explained issue with You Tube TV sound. Turned out to be easy fix.

Date of experience: August 30, 2025
Canada
1 review
0 helpful votes
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Art work
September 9, 2025

Instant access to an expert in the field! Saved me a lot of work

Date of experience: August 30, 2025
Oklahoma
1 review
0 helpful votes
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Dr. Dago is great'
September 9, 2025

I have been trying to get answers to my questions for a while now. He is the first doctor who seemed to care and spent extra time with me.

Date of experience: August 30, 2025
Alabama
1 review
0 helpful votes
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Excellent experience with this service. Very convenient!

Date of experience: August 30, 2025
District of Columbia
2 reviews
0 helpful votes
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Audible Books Account Issue
September 9, 2025

My experience was excellent. Although we communicated through the Chat, we had a great exchange. I am grateful for the professionalism and kindness the Technician provided me.

Date of experience: August 30, 2025
Wyoming
1 review
0 helpful votes
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Disgusting
September 9, 2025

Given the rn around just going to all my bank and dispute all charged

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Sharon,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Ohio
1 review
0 helpful votes
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Informative
September 9, 2025

The Attorney gave me excellent insight and information to resolve my issue

Date of experience: August 30, 2025
California
1 review
0 helpful votes
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Too soon to tel
September 9, 2025

Your expert seemed very knowledgeable. Now we will see it it works

Date of experience: August 30, 2025
Mississippi
1 review
0 helpful votes
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Super helpful
September 9, 2025

Very good. It definitely helped understanding what it could be.

Date of experience: August 30, 2025
Puerto Rico
1 review
0 helpful votes
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Printer setup problems
September 9, 2025

Great chatting with virtual assistants. They give good recommendations. Unfortunately my problem could not be resolved. I'll be getting in touch with Hewlett Packard Support to see if my problem can be resolved.

Date of experience: August 30, 2025