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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Dr.Su S. Responded quickly and effectively to my questions, and prescribed a simple remedy.
It was very easy to find the form I needed, very inexpensive and Candice T. Was very knowledgable in the answers to my questions. I do not have a lawyer at present, so this was a great experience for me.
They told me some honest news. Information that I needed to hear. Their answer saved me from potentially being a victim of being scammed thousands of $$$
Issue with Spectrum remote fixed in on chat. Mr.Carl gave me options and the first one fixed it. Spectrums recommendation to use Just Answr was the right thing to do
Hanging the Sketchers on the line could take 12 hours, I better get a new pair before I was the one pair I have, Any sales you Know of?
I was upgrading from an old Nest thermostat to a newer Google Nest 4th generation thermostat. The wiring configurations did not match and when I connected the wires and powered up the system, the unit blew warm air instead of cool (not good in August). The technician asked about the wiring and also about the type of system I had (heat pump). One of the wires (W1) should have been labeled O and inserted into the O/B slot on the new Nest. I made the change and the system is functioning properly.
The technician called me quickly and was able to help me fix my problem and under a minute!
Attorney that responded to me answered all the questions he was patient and professional.
The attorney was great. Judith answered all my questions and provided recommendation.
Very fast appraisal of an antique I had questions about. Appraiser responded in minutes with an answer and estimated value.
Richard provided quick and concise answers to my questions as I was trying to verify some information about LLC's, SCorps & Trusts.
Thanks!
First time user. Questions were answered. A very enjoyable experience. I will use again
My wife phone got a virus after using your program! It wanted her to pay for a program to fight against viruses. Was not happy about that part.
Ray was very helpful by talking with me without technical words and eliminating possible problems to make the necessary changes to have my Dodge truck running smoothly as usual.
I received a call, but was able to fix it myself. I would call again if I have a problem.
Matthew found a video and it was a piece of cake! He was very helpful.
The doctor was very thorough. I feel very relieved and got advice on how to help my dog feel better.
Sirius XM radio was not connecting to signal. Technician gave me some things to try and got it up and running in just a few minutes.
I am in a situation where a non-compete agreement may or not impede me from working in the same field. JustAnswers attorney gave me guidance and suggestions regarding my next steps. While I need to seek additional legal help, he pointed me in the right direction. Great service!
Worries about our Olive headed lory Beanz led me to this site and I'm so happy they did! Dr Adrian was incredibly friendly and helpful, he put my mind at ease.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frederick,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645