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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,409
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Failure of air conditioner.
September 15, 2025

Andre had me check my water pan and drain line. His steps worked perfectly. I sucked the water out of the pan with a shop vac, dried the float valve, reset the breaker and the thermostat. Everything worked perfectly.

Date of experience: August 28, 2025
AG
1 review
0 helpful votes
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The step process by the Technician was easy to follow.

Date of experience: September 5, 2025
Virginia
1 review
0 helpful votes
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Identifying extra wires in AC unit.
September 15, 2025

My AC unit had two small black wires coming in from an exterior panel that were just hanging loose in the compartment. Airheatman called me almost immediately after I submitted my question and had the wires identified in a matter of minutes.

Date of experience: September 5, 2025
Arizona
1 review
0 helpful votes
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Help when Needed
September 15, 2025

The technician who assisted me was very knowledgeable. He helped me t re-install anti-virus application that I had deleted by mistake. He gave me very specific instructions.My problem was solved

Date of experience: September 5, 2025
New York
1 review
0 helpful votes
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Great feedback
September 15, 2025

I gave numerous details about my situation and Legal Eagle helped me with enough info to move forward on my quest to resolve my legal issue.

Date of experience: September 5, 2025
Alabama
1 review
0 helpful votes
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Satisfied
September 15, 2025

Satisfied my issue will be resolved as soon as replacement parts are received and installed.

Date of experience: September 5, 2025
Nevada
1 review
0 helpful votes
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Unfreeze my credit history
September 15, 2025

I was told to establish an acoount and the I could unfreeze my credit information. I did everything that was requested an my account was unfrozen.

Date of experience: September 5, 2025
New York
1 review
0 helpful votes
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Petro was very helpful and gave me the exact information I needed to get the replacement parts for my 2017 Cub Cadet Lawn tractor XT1 Enduro series. He was tremendous!

Date of experience: September 5, 2025
Colorado
1 review
0 helpful votes
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Quick and professional
September 15, 2025

My dog ate 1000 bit c and the doctor was great to speak with.

Date of experience: September 5, 2025
Pennsylvania
1 review
0 helpful votes
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I found the answer!
September 15, 2025

He was able to identify the issue and he told me I would need a technician to install the new part.

Date of experience: September 5, 2025
Colorado
1 review
0 helpful votes
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Helpful
September 15, 2025

Was understanding and gave me step by step on what I need to do

Date of experience: September 4, 2025
New Jersey
1 review
0 helpful votes
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Relief!
September 15, 2025

I called my vet about potential chocolate ingestion for my dog and they wanted me to contact pet poison hotline that was not helpful and expensive. I googled what to do if dog eats chocolate and this site came up, much faster and more affordable. They immediately connected me to a vet who asked me a series of questions and was able to share pictures. He said all would be ok, told me what to expect and gave this fur mama peace of mind. Thank you so much!

Date of experience: September 5, 2025
Florida
1 review
0 helpful votes
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Easy to communicate exactly what the problems were with Ford escape. Explanation! Easy to understand the problem. Great experience!

Date of experience: September 5, 2025
Colorado
1 review
0 helpful votes
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Dishwasher fix
September 15, 2025

Clean light blinking issue. Leak underneath dishwasher.

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
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Using this site was simple. Hopefully the vet's suggestions will eliminate the growth of yeast.
The yeast problem happened after my coon dog was seriously ill with a pancreas problem. I am pleased and thankful that the vet on line was able to give simple instructions to end the growth of yeast.

Date of experience: September 5, 2025
Maine
1 review
0 helpful votes
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She was a great person, quick response
September 15, 2025

She was very prompt, she was very helpful with my request to cancel and get a refund!

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
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Satisfied Customer
September 15, 2025

Ms Pearl was fabulous getting me to whom I need to also help me... Very pleasant and very patient with me. Mr. Andy was also great. He was patient with me. He helped teach and old lady somethings. Thank you and I appreciate both of you fabulous people.

Date of experience: September 5, 2025
California
1 review
0 helpful votes
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The encounter was great
September 15, 2025

My experience with ask a lawyer was overwhelming the lawyer was clear and precise.

Date of experience: September 5, 2025
Pennsylvania
1 review
0 helpful votes
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Great legal advice!
September 15, 2025

While distracted for days on a pending case and facing a contempt of court accusation, I connected with Robert on a call and he completely resolved my action plan questions. In 15 minutes I received sound advice as if he had been working my case himself.

Date of experience: September 5, 2025
Ohio
1 review
0 helpful votes
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Very helpful. He got back to me to check on my progress. Definitely not something I'm use to

Date of experience: September 3, 2025