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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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It was great. I really did not need to correct, Thank for your help. The address was correct after all!
The technician knew exactly what vintage Technics system and had the solution ready within 3 minutes.
Rio was very professional inform me what could be wrong with my car. And recommend to take to my dealer
Help was on target. Nate did a good job. Cartridge instructions we're seriously lacking.
I am not very computer literate so to have a technician who is knowledgeable, competent and patient, was a real blessing to me.
He fixed my problem in 10minutes.
I had a simple question that should have been answered by Xfinity, but they sent me to you, coast $45, no refund possible according to you. Never again, will warn all
$5 upfront to get started, then $40 upfront as a recurring monthly charge. READ THE FINE PRINT. They hook you with the $5 and cheat you with an unexpected $40 per month thereafter. And to add insult to injury, the tech could not resolve my problem. So, I'm out $45. Again, READ THE FINE PRINT
Hello Bob,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
I went in today and my doctor said I'd had a seizure that made me fall over backwards. The pain is severe from the fall.
Solve my problem professionally I have no complaints
I felt like I was talking to a good friend about a problem. She was awesome. 😊.
Matt really helped me find out all sorts of information about my vintage Singer Sewing Machine! Now I can either give it to a relative or sell it. I think I will just keep it for a while. Perhaps the older it gets the more value it will be. I would like to find a service person who knows what they are doing and get it a tune up.
This is a poor example of being a helpful lawyer and overcharging for poor service. Cancel my order.
Hello William,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
I had a very good experience with a mechanic over the phone, he was very knowledgeable and give me specific instructions on what I should do. This phone call saved me at least a couple of hours and some dirty hands. I will be able to diagnose without disassembly, I will certainly use this again in the future
Found out we are involved with scammers in about 10 minutes & was given the correct course of action to take. Sad, we lost money, but at least Just Ask saved us from losing more money. Thank you to Zoey!
Another mechanic had me that I had to sell my car. Thanks for asking me the right questions to solve my problem.
Michael called me back right away. Very helpful, patient, listened to everything I had to say. Gave great solid advice on my next steps to remedy this situation.
Legal Eagle was terrific. Very thorough and knowledgeable.
I had very good interaction with Abhishek Gupta, who provided a number of options that should let me complete the repairs in my account, plus advice as to how to get back to you if there are any remaining problems.
1,000 times easier than I thought. I was stressed out and overwhelmed over a few technical questions I couldn't find any clear answers to online regarding the tax structure of my newly formed business. But I saw this service advertised, took a chance, and less than 2 minutes after describing my problem through text, the most kind and pleasant woman called me with very clear answers to my questions. She even sent me links with more information after the conversation so I could have them for reference. I think I only paid $5.00!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Xfinity,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645