On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was skeptical before requesting their service. After I spoke to a lawyer, I felt heard and felt happy their service, support and professionalism.
A+++++
It was great. I really did not need to correct, Thank for your help. The address was correct after all!
The technician knew exactly what vintage Technics system and had the solution ready within 3 minutes.
Rio was very professional inform me what could be wrong with my car. And recommend to take to my dealer
Help was on target. Nate did a good job. Cartridge instructions we're seriously lacking.
I am not very computer literate so to have a technician who is knowledgeable, competent and patient, was a real blessing to me.
He fixed my problem in 10minutes.
I had a simple question that should have been answered by Xfinity, but they sent me to you, coast $45, no refund possible according to you. Never again, will warn all
$5 upfront to get started, then $40 upfront as a recurring monthly charge. READ THE FINE PRINT. They hook you with the $5 and cheat you with an unexpected $40 per month thereafter. And to add insult to injury, the tech could not resolve my problem. So, I'm out $45. Again, READ THE FINE PRINT
Hello Bob,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
I went in today and my doctor said I'd had a seizure that made me fall over backwards. The pain is severe from the fall.
Solve my problem professionally I have no complaints
I felt like I was talking to a good friend about a problem. She was awesome. 😊.
Matt really helped me find out all sorts of information about my vintage Singer Sewing Machine! Now I can either give it to a relative or sell it. I think I will just keep it for a while. Perhaps the older it gets the more value it will be. I would like to find a service person who knows what they are doing and get it a tune up.
This is a poor example of being a helpful lawyer and overcharging for poor service. Cancel my order.
Hello William,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
I had a very good experience with a mechanic over the phone, he was very knowledgeable and give me specific instructions on what I should do. This phone call saved me at least a couple of hours and some dirty hands. I will be able to diagnose without disassembly, I will certainly use this again in the future
Found out we are involved with scammers in about 10 minutes & was given the correct course of action to take. Sad, we lost money, but at least Just Ask saved us from losing more money. Thank you to Zoey!
Another mechanic had me that I had to sell my car. Thanks for asking me the right questions to solve my problem.
Michael called me back right away. Very helpful, patient, listened to everything I had to say. Gave great solid advice on my next steps to remedy this situation.
Legal Eagle was terrific. Very thorough and knowledgeable.
I had very good interaction with Abhishek Gupta, who provided a number of options that should let me complete the repairs in my account, plus advice as to how to get back to you if there are any remaining problems.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Xfinity,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645