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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great response, able to send pictures. I just ended up needing an in person repair. Thank you, would use again if needed!
I thought the experience was outstanding. The expert provided answers promptly and understandable. I found the system to be very efficient and easy to use.
After relocating my thermostat, it wouldn't work. Thinking about buying a new one, My expert had me check and it was a $1 fuse. Thanks!
Greatly appreciate the doctor's insight and advice and now know next steps.
They can not do your legal work for you, but can help you get started on the right path on what to do and forms you'll need as well as all documentation.
I ordered Emma 3 bottles $147.00 no email or order confirmation and trying for over an hour to get someone to help! My phone continues to block your number and of course it would be too easy to text me or give me a number to call!
I am so frustrated and upset!
I'm pleased with the quick response and step/step detailed information.
I called with a question about spousal benefits with the SSA. I spoke with Christopher B. He was knowledgeable, professional, and was able to answer my question quickly. It was a very positive experience.
I don't remember the First Lady's who was very cooperative and very helpful.
But the second lady was informative and helpful and her name was Pearl
I contacted Just Answer for some questions about POAs and elder abuse. TJ was very understanding and very helpful. My questions were answered completely. I would highly recommend Just Answer to everyone.
The technician solved the problem very quickly, was courteous and helpful.
I hadn't used the tablet in years. I had forgot the pin. I was OK doing a factory reset to get back in. I was walk-through with step-by-step written instructions with a video. Very helpful and successful.
Started with a chat session - within just a shoret few minutes I got a call from a doctor - he spent plenty of time with me to find out what was going on and told me what he felt was the issue and what I should do to get well - this experience was even better than with my family doctor
I chose to chat with an Info lawyer. It was a great experience, and I'd definitely do it again
Describe your problems in detal which helps the IT Tech. In my case, it took some time back and forth to explain thoroghly.
I had concerns regarding admissibility to the U.S. and the attorney explained the steps necessary to allowadmission. He explained in detail the process and was extremely patient and helpful. Awesome experience. Best $5 I ever spent. Thank you!
They pressurise you to send more crypto just to recover what you have already (stupidly) sent. JustAnswer were v helpful to warn me off.
I gave response to an agent, and they gave my answers to an technical expert...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carrie,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645