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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The tech was very knowledgeable and very patient with me. Solved my problem very quickly.
Was having problems finding info to trouble shoot a Bosch Injection pump with a KSB valve problem.
Dan has giving me info on the operation and possible causes to my problem. I am hoping to test and get back to him with my findings.
My lawyer gave me great info on what I need to provide to get this rolling. No overly lawyer -speak, but still presented the facts. I'm a happy camper. 😀
Michael understood my situation, provided a clear path towards resolution, provided a template demand letter, identified next steps and possible actions that left in a position of power rather than at the effect of my situation.
Randall was knowledgeable and patient. I was a little confused because I thought I was on a winnebago help line so I was a little short. Overall it worked and it was worth fixing the issue
Micheal was efficient and very knowledgeable. Answered all my questions quickly. Highly recommend Michael to anyone in need of guidance and support.
Mel Casillas
First chat rep: good questions, understood right away, pinpointed right question to ask Expert.
Shawn was quick, good info, solution well described, helpful and answered all my questions
Linda did an excellent job of explaining things to me. I will certainly use this service again next year if I need too. So nice to have a human to talk to rather than AI!
A very fast response from Just Answer, handled professionally and issue was resolved very quickly. Could not be happier with Just Answer.
My experience with Blake was overwhelming he answers my question with honesty and in a business manner. I would recommend him to anyone who have car issues or to your site.
Matthew confirmed my greatest fear of online buying. Got scammed by folks with no integrity. To sue would cost me more than the scam. So buyer beware, stay away from online
Unable to download an important. Pdf document and having failed to disable my system's pop-up blocker, I was referred to a Justanswer Expert. He walked me through a process that enabled me to access my document and familiarize myself with a pathway I had not found by my searches and that may help me in future downloads.
Jewel was excellent and sent me information on how I could get taxes deducted from my Social Security check. I'm currently working on it and deeply grateful to Joe for his help.
Easy to log into Just Answer. IT rep Dave was easy to chat with, and gave several suggestions regarding my problem. I even opened the chat on the following day due to one recurring issue. Dave responded again and provided a number to call for further assistance.
I lost my wallet and needed to know if I had done everything possible to not lose any money. Your agent was extremely helpful and even pointed out a couple of steps that I would never have thought of.
I am very satisfied with the experience. However, for the monthly cost of my TV service, I feel I shouldn't have to pay $5. I've been with DirecTV for many years and this is only the 2nd time I've needed help.
I was able to get a fully comprehensive answer including legislation and rules from Debra. Could not have asked for a better response.
I need25d help to be rescued from the snare of my mistakes. Debt counseling and legal pits that I thought were helping me. JustAnswers helped me take the right steps to end my worries. TJ Esq was very helpful and gave me good advice with a fix it attitude. Thanks TJ.
I had asked a couple of online doctors my current question, including one that I basically pay for through my health insurance. The insurance doctor was not helpful AT ALL, and in fact, since the cost is included in my insurance premiums, I WILL be changing insurers.
But Dr. Oglesby was the best. She was thorough, kind, and did not treat me as a dingbat as some others have (I may be old, but I've still got all my marbles). I am very grateful to Dr. Oglesby both for her medical help and for the way she presented her knowledge: she calmed me down about the issue and clearly spelled out what I need to do to improve my situation. I'd be happy to have her as my regular, in-person doctor, and I doubt I've ever said that before.
Felix was amazing. He was knowledgeable, kind, caring and professional. He's figured out my problem while making me feel like he really did care. He's a true asset to Netflix
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]

