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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,509
This company responds to reviews on average within 2 days

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1 review
0 helpful votes
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Oven in test mode
April 11, 2026

The tech was very knowledgeable and very patient with me. Solved my problem very quickly.

Date of experience: April 2, 26
1 review
0 helpful votes
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Help when I needed it.
April 11, 2026

Was having problems finding info to trouble shoot a Bosch Injection pump with a KSB valve problem.
Dan has giving me info on the operation and possible causes to my problem. I am hoping to test and get back to him with my findings.

Date of experience: March 31, 2026
1 review
0 helpful votes
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Fast, faster, fastest! Woo hoo!
April 11, 2026

My lawyer gave me great info on what I need to provide to get this rolling. No overly lawyer -speak, but still presented the facts. I'm a happy camper. 😀

Date of experience: March 31, 2026
New Mexico
1 review
0 helpful votes
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Excellent Path to Resolution
April 10, 2026

Michael understood my situation, provided a clear path towards resolution, provided a template demand letter, identified next steps and possible actions that left in a position of power rather than at the effect of my situation.

Date of experience: March 31, 2026
1 review
0 helpful votes
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RV Water leak
April 10, 2026

Randall was knowledgeable and patient. I was a little confused because I thought I was on a winnebago help line so I was a little short. Overall it worked and it was worth fixing the issue

Date of experience: March 31, 2026
Texas
1 review
0 helpful votes
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Elite Customer service!
April 10, 2026

Micheal was efficient and very knowledgeable. Answered all my questions quickly. Highly recommend Michael to anyone in need of guidance and support.

Mel Casillas

Date of experience: March 31, 2026
1 review
0 helpful votes
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Info re wireless bluetooth
April 10, 2026

First chat rep: good questions, understood right away, pinpointed right question to ask Expert.
Shawn was quick, good info, solution well described, helpful and answered all my questions

Date of experience: March 31, 2026
1 review
0 helpful votes
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Linda did an excellent job of explaining things to me. I will certainly use this service again next year if I need too. So nice to have a human to talk to rather than AI!

Date of experience: March 31, 2026
1 review
0 helpful votes
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A very fast response from Just Answer, handled professionally and issue was resolved very quickly. Could not be happier with Just Answer.

Date of experience: March 31, 2026
Barbados
1 review
0 helpful votes
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My experience with Blake was overwhelming he answers my question with honesty and in a business manner. I would recommend him to anyone who have car issues or to your site.

Date of experience: March 31, 2026
1 review
0 helpful votes
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Online is a scam industry.
April 10, 2026

Matthew confirmed my greatest fear of online buying. Got scammed by folks with no integrity. To sue would cost me more than the scam. So buyer beware, stay away from online

Date of experience: March 31, 2026
1 review
0 helpful votes
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Unable to download an important. Pdf document and having failed to disable my system's pop-up blocker, I was referred to a Justanswer Expert. He walked me through a process that enabled me to access my document and familiarize myself with a pathway I had not found by my searches and that may help me in future downloads.

Date of experience: March 31, 2026
1 review
0 helpful votes
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Social Security
April 10, 2026

Jewel was excellent and sent me information on how I could get taxes deducted from my Social Security check. I'm currently working on it and deeply grateful to Joe for his help.

Date of experience: March 31, 2026
California
1 review
0 helpful votes
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Turbo Tax issue
April 10, 2026

Easy to log into Just Answer. IT rep Dave was easy to chat with, and gave several suggestions regarding my problem. I even opened the chat on the following day due to one recurring issue. Dave responded again and provided a number to call for further assistance.

Date of experience: March 30, 2026
1 review
0 helpful votes
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Lost id
April 10, 2026

I lost my wallet and needed to know if I had done everything possible to not lose any money. Your agent was extremely helpful and even pointed out a couple of steps that I would never have thought of.

Date of experience: March 31, 2026
Michigan
1 review
0 helpful votes
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Great-At a Price
April 10, 2026

I am very satisfied with the experience. However, for the monthly cost of my TV service, I feel I shouldn't have to pay $5. I've been with DirecTV for many years and this is only the 2nd time I've needed help.

Date of experience: March 31, 2026
1 review
0 helpful votes
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Estate Conflict
April 10, 2026

I was able to get a fully comprehensive answer including legislation and rules from Debra. Could not have asked for a better response.

Date of experience: March 31, 2026
2 reviews
1 helpful vote
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Rescued
April 10, 2026

I need25d help to be rescued from the snare of my mistakes. Debt counseling and legal pits that I thought were helping me. JustAnswers helped me take the right steps to end my worries. TJ Esq was very helpful and gave me good advice with a fix it attitude. Thanks TJ.

Date of experience: April 1, 2
New York
1 review
0 helpful votes
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I had asked a couple of online doctors my current question, including one that I basically pay for through my health insurance. The insurance doctor was not helpful AT ALL, and in fact, since the cost is included in my insurance premiums, I WILL be changing insurers.
But Dr. Oglesby was the best. She was thorough, kind, and did not treat me as a dingbat as some others have (I may be old, but I've still got all my marbles). I am very grateful to Dr. Oglesby both for her medical help and for the way she presented her knowledge: she calmed me down about the issue and clearly spelled out what I need to do to improve my situation. I'd be happy to have her as my regular, in-person doctor, and I doubt I've ever said that before.

Date of experience: March 31, 2026
1 review
0 helpful votes
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Wonderful
April 10, 2026

Felix was amazing. He was knowledgeable, kind, caring and professional. He's figured out my problem while making me feel like he really did care. He's a true asset to Netflix

Date of experience: March 31, 2026