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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very quick, but professional interaction with Appraiser JM. She asked a lot of questions and helped me know a lot more about my item!
Technician was professional and although puzzled by our issue was able to resolve my problem and get me back up & running. Took approx an hour but problem solved.
Mr Hall was helpful and very friendly. He followed up the information he imparted with ratings for the different companies to allow me to make an informed decision
I wasn't really expecting how well this would go. But the Dr was amazing, she answered all my questions and clarified somethings I was thinking of.
The assistance was great. I had received the answer to my question nut still need to contact landlord and tenant board for confirmation on the matter with community mailbox key.
He did a great job and in a timely fashion. He listened and was able to locate the problem at once. Keep up the good work. I was very upset having spent days trying to make a single copy of a recipe in a cook book. I am sorry I bought this model and a Brother. I was about to discard the printer and would have if your technician had not been thorough and attentive. Thanks.
Unfortunately, I did not need help from JustAnswer as our internet provider helped us out - your help that you offered was touching & greatly appreciated
I was able to get the answers and will see how it turns out. Alex was very polite and helped me with how and where to go and what to say. I really appreciate him.
Had an issue with my new microwave, that I've never experienced before, called GE who put me in touch with Just Answer and my problem was solved in minutes
This was the first time that I've contacted this company, and I am just amazed and pleased. I found out things that I had no idea that were addressed with my questions that I had asked very involved in what are the questions I was asking, and the knowledge was exceptional. I will use this again for sure.
The vet was exceptionally nice and cautious but when he found out you guys are my last hope he came thru with some ideas to help me and my baby. I would do anything for my dogs and unfortunately being broke sucks so I appreciate all the time and fact I can ask again and again and he is willing to answer and still wants to know how she is doing with updates
I am not tech savvy so I had several issues following the tech's instructions to fix the problem but he was patient and nice and continued to provide information and assistance until I was able to get the problem resolved.
My microwave was not heating. I also provided other symptoms. The chat assistant helped me through the diagnosis and connected me to a human expert quickly. He called me, discussed the problem, provided me with a part number and seller website for a new magnetron. Very pleasant.
Couldn't verify that Microsoft 365 had been installed after I purchased it from Best Buy today. Technician was very patient and very knowledgeable. I'm satisfied.
I found that the explanations that were given answered and confirmed my suspicions. I currently have an RCMP report on file and see where that goes. Would like to thank you again for the knowledge I gained from the lawyer.
My Verizon account was closed but I kept getting monthly notification letters from Verizon with credits and charges. My account name and password had been disabled, so I just wanted to talk to someone at Verizon to clear this up. Your pop-up led me to believe I was just joining a help chat. At the end of giving me the number, you asked for a card to pay the $5 ( refundable) charge, that sounded reasonable, however, once I got off the call I found I had a $65/month membership to JustAnswer! I am 78 years old, not working, don't often need help but just got trapped into a scam? I hope not. How do I resign my membership?
I didn't know how to get started with my problem and legal. Eagle explained what I needed to do and how to do it which gives me a great Headstart before I call a lawyer.
This will be a big job, but now I have some ways to go and before I was completely lost
Thank you
Robert help me work though the process of understanding how to set my new phone system and was very good with his instructions. Very much appreciate Robert's knowledge and his easy to follow instructions
I had issues after I accidentally wondered into re calibration of the assigned buttons for functions and erased all the factory pre sets. The step by step helped tremendously in how to re assign the buttons for function. Thanks again
I am a new hot tub user and I'm probably too worried about what the dipstick says. Trevor has been very clear, which has been usually comforting and helpful. The problem is not completely solved because I'm waiting for some metal gone, product that should resolve the problem. I will still have some questions. I hope he will be available to answer them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645