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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Just Answer is awesome! So many times anymore you cannot get a live person, so use this service and a live professional will call you ack! It is wonderful, questions answered.

Date of experience: October 9, 2025
Pennsylvania
1 review
0 helpful votes
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Quick response
October 19, 2025
Updated review

Quick to respond and understood my situation perfectly. Gave me the steps I needed to take to determine the problem and fix it. Amir has always gave me the best advice and answers. Highly recommend!

Date of experience: October 9, 2025

Great and quick response
September 15, 2025
Previous review

Fast to respond and gave me information that I needed to complete my job

Date of experience: September 5, 2025
South Africa
1 review
0 helpful votes
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Wonderful.
October 19, 2025

I love the fact that it doesn't have to take a minute to get help. I love this it's my first time but I am totally pleased with your service. I am happy for this.

Date of experience: October 9, 2025
California
1 review
0 helpful votes
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Very specific help, and quick!
October 19, 2025

I am a self recording musician, and I was having a problem, connecting a new Yamaha keyboard to a Focusrite 2i2 input device and then into GarageBand on a Mac. To my utter astonishment, JustAnswer provided a specialist within about 10 or 15 minutes. He was the perfect person to help with my issue. Paul was patient, incredibly knowledgeable, and guided me to solving my issue when no amount of instruction booklets or YouTube videos had helped at all. Very grateful!

Date of experience: October 7, 2025
Washington
1 review
0 helpful votes
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I reviewed a bank account online and saw an enormous and vague debit. With a search engine, I looked for potential causes. Just Answer had an exchange that seemed to align with what I saw, so I signed on. Within 10 minutes, someone credited with being a lawyer called me and walked me calmly through the steps I needed to take to figure out what happened and how to resolve it. With his help, I worked backwards from the bank to the state revenue office to the specific type of tax form (sales tax, where I had a record of paying $1.40 a year -- and the charge was thousands of times that). It was worth the enrollment fee to help me calm down and get the info I needed to go back to 2019 records and resolve the issue.

Date of experience: October 9, 2025
Virginia
1 review
0 helpful votes
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Juris Guru (Jay) is phenomenal! His response time was so prompt answering my questions and assisting with many different aspects of the case. I couldn't be any more happier with the handling of this matter. I highly recommend JurisGuru, Jay,

Date of experience: October 9, 2025

Legal Assistance for a Civil Matter
September 19, 2025
Previous review

I must say, I was a bit skeptical about searching for help online, but I was facing a deadline in just four days, to file a Motion in the District Court of Maryland. After searching, I found "JustAnswer" and decided to make contact. I engaged in an online chatline conversation with a Paralegal, who gathered the information needed from me, to provide the attorney in order to be able to assist me. It only took a very short time for the attorney to respond via chat and provide valuable information to assist me in filing my Motion. And, then quickly thereafter, contacted me VIA PHONE to discuss my case further.
Jay, Juris Guru, is truly a "Master of Law" in my opinion! His knowledge and professionalism were exceptional. He truly exceeded my expectations and I would highly recommend him and encourage you to do so.

Date of experience: September 8, 2025
South Carolina
1 review
0 helpful votes
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Great professionals to answers
October 19, 2025

The lawyer was very detailed about what I can do to get my case started. The Dr. gave me great advice on how I can move forward with my job & mental health.

Date of experience: October 8, 2025
Texas
1 review
0 helpful votes
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Email reset
October 19, 2025

Not able to recover email so had to change email to another email and this is a good thing I need to get away from yahoo they have always had issues. I think your price is to high and if you cannot fix the issue you should not charge.

Date of experience: October 9, 2025
Pennsylvania
1 review
0 helpful votes
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Printer error question
October 19, 2025

Printer would not load paper and would give a jam error after multiple attempts to correct using various possibilities it was determined that there was a mechanical failure in this machine. Because of the price of machine and basic model i decided it was less expensive and more convenient to simply replace the machine

Date of experience: October 9, 2025
Pennsylvania
1 review
0 helpful votes
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Plymouth prowler odometer
October 19, 2025

My odometer reads 000 miles. Trip not registering. Casey researched my issue and gave me info to work on. Keeping my fingers crossed

Date of experience: October 9, 2025
Illinois
1 review
0 helpful votes
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Legal advice
October 19, 2025

I contacted JustAnswer for advice on whether hiring a traffic lawyer would be advisable in my case. The lawyer spent time answering all of my questions, and I feel I got great advice from him on how to proceed. It only cost me five dollars, unbelievably worth it!

Date of experience: October 9, 2025
Ohio
1 review
0 helpful votes
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Dr. Windell
October 19, 2025

I was experiencing the feeling of crawling on my scalp. Dr. Windell put me at ease. She explained that I was probably experiencing Formication not an infestation of bugs. I went to urgent care and they diagnosed the same thing, stating it may be neurological and recommended I follow up with my neurologist. I was soo relived by both Dr. Windell and the urgent care doctor. I highly recommend her.

Date of experience: October 9, 2025
Texas
1 review
0 helpful votes
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Thank you!
October 19, 2025

Lakshman Reddy is a very excellent technician. He is very professional and patient. He worked diligently to resolve my issue to a successful end. Thank you Lakshman, you are a jewel.

Date of experience: October 8, 2025
Missouri
1 review
0 helpful votes
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Trouble Shooting IIssues
October 19, 2025

I was interesting and the persons was patience with me since i was off line for two hours and he still remain online to answer my questions.

Date of experience: October 8, 2025
Oregon
1 review
0 helpful votes
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Passport questions
October 18, 2025

My name on my birth certificate was spelled with an 'i' but my entire life (now in my 50's) I have always spelled it with a 'y'. I was worried that this discrepancy could cause a delay or denial of US Passport. I chatted with an attorney who looked up the laws and gave me the answer is legal terms, and broke it down to words I could understand. This was a great service - would highly recommend giving it a try.

Date of experience: October 8, 2025
Canada
1 review
0 helpful votes
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The doctor asked me questions to find out the seriousness of my of my symptoms, and although my number on my monitoring machines were high, I wasn't having a dizziness or sweating and informed me to call emergency if I do and what he told me how to bring my blood sugars down with foods to eat and to drink more water that was lacking so he's very informative and put me at ease

Date of experience: October 8, 2025
California
1 review
0 helpful votes
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I actually feel better since speaking with her because someone heard me I will go forward and do the first thing that was suggested that I file with protective services. CHARLIE was fantastic.

Date of experience: October 8, 2025
Texas
1 review
0 helpful votes
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A breath of fresh air
October 18, 2025

After being woken up early this morning by the dealership claiming the repair for my car was going to cost $1000 and the reason behind it just didn't sit right with me. I asked just answer who connected me with someone who not only was familiar with my vehicle but knew the cause or possible causes for my TPMs light being on and it wasn't $1000 fix, it's a free fix! He knew exactly what he was talking about and verified my gut feeling that something was off was in fact justified. Everything he said coincided with what another dealership had told me just an hour before. I'm no longer stressed out. I'm extremely grateful!

Date of experience: October 8, 2025
New Jersey
1 review
0 helpful votes
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Helped with Viruses
October 18, 2025

I was so frustrated with what appeared viruses! Called Just Answer and was helped for 2 hrs; appears 80% of problem is now gone - need to make decision on whether to do complete Re-Boot. Don't know that I want to, but these pop ups all the time are terrible. The technician that assisted me was so smart and patient!

Date of experience: October 8, 2025
Georgia
1 review
0 helpful votes
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Needed to find out if I was being prescribed a medicine to lower uric acid without being checked to make sure the dose was proper for me.

Date of experience: October 8, 2025