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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Joseph M was great, very patient and thoughtful. Helped me source out a few options that I can try on my own to help facilitate a repair before taking in to a shop.

Date of experience: October 11, 2025
California
1 review
0 helpful votes
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Once my request was given to the "proper" level of support, the process proceeded without issue. The time involved and the false starts were frustrating.

Date of experience: October 11, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello John,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Virginia
1 review
0 helpful votes
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Your app and your customer service
October 21, 2025

Both times I've called they've gotten back to me right away within a few minutes. The people that you talk to or very knowledgeable and very nice easy to work with help pick up what we do very well The second rep I'm still working on the wiring have you suck it when I get a cash I'll let you know

Date of experience: October 11, 2025
Canada
1 review
0 helpful votes
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General
October 21, 2025

Preliminary steps were taken to direct me to the right division of the UPS. I now have to wait for a reply from them with so far has taken since August 17.

Date of experience: October 11, 2025
GB
1 review
0 helpful votes
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I am still confused
October 21, 2025

I am still confused and although I got answers to my problem it is complicated and it cost me £40 to try and cancel an order of £33 and now i will need to cancel justanswer or I will be charged £39 a month and I don't know how to do that.

Date of experience: October 11, 2025
Canada
1 review
0 helpful votes
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It was excellent
October 21, 2025

It's not very often that things go perfectly, but, Jason was wonderful and very professional. Thank you for reasolving this issue so quickly and painless. Lol.

Date of experience: October 11, 2025
Canada
1 review
0 helpful votes
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Sought info on our rights to see our grandchildren in another province based on estrangement from their mom (our daughter) but contact and good relationship with her two exes, the fathers of her three children. The lawyer provided great guidance on next steps as well as suggested wording for the proposed consent order. It was all very quick and smooth. Excellent service. Highly recommended.

Date of experience: October 10, 2025
New York
1 review
0 helpful votes
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Medical questions answered
October 20, 2025

I contacted justanswer today twice to ask medical questions. The people who answered were courteous and gave me answers. It was good to have questions answered.

Date of experience: October 10, 2025
GB
1 review
0 helpful votes
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Cancellation & Refund Issue
October 20, 2025

Difficulty with accessing refund after cancelling 2 sector trip and email confirmation received.
Finally discovered Just Answer on web search for myidtravel and after assessing the booking the tech support enabled refund and I received confirmation on the booking that it was cancelled and refund being processed. The airline in question historically has taken 30 days to refund so I cannot know if my query has been fully resolved till then. However, very helpful online chats with myidtravel and JustAnswers. Thank you for relieving my stress as previously I have not been so lucky and forfeited refund on 2nd sector.

Date of experience: October 10, 2025
New Jersey
1 review
0 helpful votes
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Great! Thank you so much.
October 20, 2025

The technician contacted me right away, and he was very helpful. I didn't have to replace the rage electronic board. All it took was a breaker reset. Thank you.

Date of experience: October 10, 2025
New York
1 review
0 helpful votes
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Quicker than getting to my own vet! Dr Mike might be the greatest vet i have ever dealt with ans ive had some good ones! Personable, great bedside manner. A wealth of knowldhe and practical applications. Great details. I left feeling vwey well taken care of, respected, and heard!

Date of experience: October 10, 2025
California
1 review
0 helpful votes
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Estate planning
October 20, 2025

The attorney got back to me in a very timely manner within 1/2 hour. He answered all my questions in detail in a concise manner that I was able to understand. I placed him on my favorites list.

Date of experience: October 10, 2025
Virginia
1 review
0 helpful votes
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Excellent service
October 20, 2025

I have a Kona EV 2021. And I left my door open and drained the battery. I couldn't find the reset button. The mechanic told me there is no reset button in that year. And to jump the car like a regular car.

Date of experience: October 10, 2025
Oregon
1 review
0 helpful votes
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He was great and patient
October 20, 2025

He gave me a LOT of information to fix the problem. Only thing is I am an old lady and I cannot do all he suggested doing. So the problem is ongoing

Date of experience: October 10, 2025
Ohio
1 review
0 helpful votes
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Actually listened
October 20, 2025

Let me explain my question and asked follow up questions to actually know what I was thinking and asking about. Made me feel that someone was listening and answering my questions

Date of experience: October 10, 2025
California
2 reviews
0 helpful votes
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Very informative on state law...
October 20, 2025

Michael was very pleasant to with with. He answered all my legal questions And advised me on where to start at to resolve this legal matter I have

Date of experience: October 10, 2025
Pennsylvania
1 review
0 helpful votes
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My cat's mouth is very sensitive, i was unable to contact my vet. I was able to take a picture and upload the picture along with a description of what was going on with my cat. The Vet was very helpful

Date of experience: October 10, 2025
Florida
2 reviews
0 helpful votes
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His toilet flushes onto my yard
October 20, 2025

I was just looking to understand liability. The offenders are convicts, ex convicts, and with minimal functionality in society. If ever there's a further issue, I'll be sure to contact you again, thanks

Date of experience: October 10, 2025
Michigan
1 review
0 helpful votes
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They collected all my information and ask a few questions, then hooked me up to a specific lawyer that could address my legal questions. Easy!

Date of experience: October 9, 2025
New York
1 review
0 helpful votes
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Helpful and kindly informative.
October 19, 2025

My veterinarian was swift with responding, kind and helpful while being reassuring. They were also knowledgeable about the problem and provided sound home remedies along with suggestions on how to help my pet in the future.

Date of experience: October 9, 2025