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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,428
This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
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In-sink food waste disposal unit stuck in ON position. Jiggling stopper/switch didn't stop motor. Contacted JustAnswer. They connected me to a plumber who diagnosed proble related to stopper-on/off switch. Recommended replacing old disposal unit rather than replacing faulty switch, considering cost of new unit and age of old unit. Makes sense to me

Date of experience: November 11, 2025
Canada
1 review
0 helpful votes
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I reached out to confirm and learn what my daughters rights are for retrieving her belongings from her mothers house where she no longer resides. My questions and concerns were answered completely and quickly giving my family and I peace of mind. Overall great experience.

Date of experience: November 11, 2025
Florida
1 review
0 helpful votes
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Peace of Mind
November 21, 2025
Updated review

I have used this service to get legal advice several times. The lawyers have been great each time. Being able to submit my questions and an expert contact me in minutes, is worth its weight in gold.

Date of experience: November 11, 2025

Peace of Mind
November 21, 2025
Previous review

I have used this service to get legal advice several times. The lawyers have been great each time. Being able to submit my questions and an expert contact me in minutes, is worth its weight in gold.

Date of experience: November 11, 2025
Canada
1 review
0 helpful votes
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Miraculeux
November 21, 2025

Suite à un petit problème bancaire je n'arrivais plus à me connecter à mon compte Kobo. La lecture c'est ma drogue … maintenant je peux lire +++++Encore MERCI!

Date of experience: November 11, 2025
Iowa
1 review
0 helpful votes
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Quick Eficient Service
November 21, 2025

I had a question about a possible drug interaction with a newly prescribed prescription drug I'm taking and a supplement that I wish to take to help lower my glucose level because of my pre-diabetic condition. I received very, very quick service. I felt the pharmacist at the proper questions about what I took now and also gave me advice about diet, exercise and the fact that the FDA does not regulate supplements. Thank you, very much, Dr. Megan!

Date of experience: November 11, 2025
Kentucky
1 review
0 helpful votes
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Can't find my package.
November 21, 2025
Updated review

Called to see if Just Answer could help find where my package was. Had used them before and they helped me find out where my package was.

Date of experience: November 11, 2025

Can't find my package.
November 21, 2025
Previous review

Called to see if Just Answer could help find where my package was. Had used them before and they helped me find out where my package was.

Date of experience: November 11, 2025
Florida
1 review
0 helpful votes
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Very Helpful!
November 21, 2025

Matt was very patient and helpful in trying to solve a problem in correcting WORD app. He didn't give up but patiently followed through until it did work.

He was very kind and great to interact with. I highly commend how helpful my experience was.THANK YOU!

Date of experience: November 11, 2025
Ohio
1 review
0 helpful votes
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Refrigerator filter issue
November 21, 2025

I needed to change my Frigidaire refrigerator filter & ran into an issue. I found Just Answer online. They connected me with a wonderful man who talked me through my problem & it's fixed.

Date of experience: November 11, 2025
New York
1 review
0 helpful votes
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Washer on the Blink
November 21, 2025

My Maytag washing machine suddenly stopped working. I had previously washed two loads of clothes and it worked fine. I chatted with a specialist and he suggested some things to try. It started working! He gave me great tips on reasons it happened and how to get it started.

Date of experience: November 9, 2025
TT
1 review
0 helpful votes
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Very helpful
November 21, 2025

I need to change my routing number and account because my bank account was hacked.
I got to thecorrect screen but it would NOT let me change it immediately. It only allowed it to be next year!
Very disappointed. However, they said my bank could do it for me.
Bank is closed today!

Date of experience: November 11, 2025
Canada
1 review
0 helpful votes
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Despite some issues with my phone, the tech was able to provide me with clearly written instructions on how to fix the problem

Date of experience: November 11, 2025
New York
1 review
0 helpful votes
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Fast and Easy
November 21, 2025

I worked with Larry Williams. He went out of his way to describe the solution and provided specific examples to validate his response. He could have provided me with the same answers with less detail but he took the time to ensure that there was a full explanation.

Date of experience: November 11, 2025
Indiana
1 review
0 helpful votes
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2023 Prius Dead Battery
November 21, 2025

Blake gave me two options to address the dead battery and I was able to promptly and easily get my car charged back up with his detailed instructions.

Date of experience: November 11, 2025
Kentucky
1 review
0 helpful votes
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ABS System dash light above 50 mph after front CV axle and Wheel hub and bearing replace.
Courtney from JustAnswer recommended I check wire harness from vehicle connecting to sensor wire harness for damage. That will be my next step.

Date of experience: November 10, 2025
Pennsylvania
1 review
0 helpful votes
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The lawyer that chatted with me did a great job looking into my concerns and answered my questions quickly and in great detail.

Date of experience: November 10, 2025
West Virginia
1 review
0 helpful votes
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Legal advice
November 20, 2025
Updated review

Good but did not help as much as i hoped.if you could have put me in touch with a lawyer who would have taken the case it would have been much better.but thanks a lot.

Date of experience: November 10, 2025

Legal advice
November 20, 2025
Previous review

Good but did not help as much as i hoped.if you could have put me in touch with a lawyer who would have taken the case it would have been much better.but thanks a lot.

Date of experience: November 10, 2025
Virginia
1 review
0 helpful votes
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Coco Bomb
November 20, 2025

Advised me what to look for and how to handle, to include next 13 hrs of feeding and if needed when I should take my 7 yr old beagle to the vet.

Date of experience: November 10, 2025
California
1 review
0 helpful votes
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250mg ursodiol 7lb cat
November 20, 2025

My cat ate a 250 mg tablet of Ursa. I'll because it was in inside the dog food and covered with salmon oil… Turns out she's absolutely fine, just need to monitor for diarrhea and take her in if it gets bad for diarrhea, but she is OK because her senile doesn't have a high level of toxicity. Talking to the vet was a really wonderful experience and awesome and amazing. I was so glad to be able to talk to somebody.

Date of experience: November 10, 2025
California
1 review
0 helpful votes
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Dog ate desiccant
November 20, 2025

This wonderful vet was very helpful and answered all my questions.

Date of experience: November 10, 2025
Virginia
1 review
0 helpful votes
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Perplexed!
November 20, 2025

Had issues and needed advice on which way to turn. Exceptional knowledge and even saved me money. Had no expectation of him fixing my issue just wanted to double check my diagnosis, and advice on what my next step was.

Date of experience: November 10, 2025