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Judaica Web Store brings you all the leading Judaica and Israeli brands for low prices. AHAVA, Hazorfim, Yarden Wines, Israeli books, music, DVDs and many more.
Judaica Web Store Reviews Summary
The company's reputation is notably mixed, with customers praising the high quality and craftsmanship of certain products, particularly handmade items. Positive experiences often highlight efficient navigation of the website and timely deliveries. However, significant concerns arise regarding customer service, including delayed shipments, inadequate support for order issues, and challenges with returns. Many customers express frustration over misleading pricing and lack of responsiveness, leading to a sense of dissatisfaction with their overall purchasing experience. This feedback suggests a need for improved communication and customer support to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Really good store to buy from! Definitely will buy more soon!
Every time I buy something, the product arrives in the time they tell me, and I have not had damaged products ever, in the years I have been buying from them. Love their products!
Great, thank you so much!
I had a question about personalizing a necklace and sent the question via email. I received a swift, satisfying response, with follow up later on. The beautiful necklace arrived quickly. I'm very impressed with JudaicaWebStore!
I ordered a kneeling camel 6 "". It took a week or two to arrive but you are fore warned of that and could pay more for Express delivery. The camel is beautifully carved from olive wood. I reccomend this firm.
Thank you very much!
The mineral botanic is awesome! Leaves your he skin feeling smooth and soft
Great! Thank you!
I received a necklace that I paid extra for a better quality piece yet it arrived with a clasp ring way too small to close or wear safely - I sent photos etc and after playing games back and forth with emails telling me to send it back at my own initial expense so they could "figure it out" with a 15% restocking fee if I wanted a refund - who needs to waste weeks and time waiting on line at the post office during holiday season to fix their error! I found the entire process disappointing and time consuming and wound up paying my jeweler to put on the right sized clasp ring on so that I could wear it and paid an additional $10 to fix the item which was defective - they never offered a credit for my repair but underlined a clause that mailing costs would be reimbursed -- At the end of the day it was cheaper and less time consuming to just absorb the loss. I do not understand how they could ship it with the wrong closure size:-(
Hi Sarah,
I am very sorry to hear this. Can you please send me your order number si I can do my best to rectify thyis.
All the best,
Judaica Webstore.
Claims items were shipped, tracking still shows items still awaiting pick-up. Poor communication, disputing transaction on PayPal. Ratings of 4-5 stars are probably fake or a fluke.
Hi Matt,
Your items most definitely left our premises in Jerusalem. Unfortunately the shipment has been stalled in customs, we are doing everything we can to extract it as soon as possible. Please note that it still hasn't been 14 business days since your order was placed. We put a lot of work into customer satisfaction and our positive feedback is certainly not a fluke.
All the best,
Judaica Webstore.
I love the products I ordered but the parcel was taking ages to deliver & on inquiring with sorting office discovered there was a service charge of £18 to pay on it. Not really sure how to avoid this in the future any ideas welcome
Thank you very much for feedback. We have now transitioned to a new method which avoids unexpected charges in the UK and the rest of Europe.
I am very happy with my purchase
Haven't had sandles off my feet since receiving them
Had people ask where I got them from and have passed on all information
Thank you so much!
Excellent selection, highest quality products at reasonable prices and efficient/rapid shipping. Great customer service and discounts for repeat buyers
Thank you so much!
At first I was hesitant to buy because of some trust issues but then I was so glad that I received my order and the sound is soooo good! Thank you thank you thank you!
Currently buying 2 more pieces
Thank you so much!
I have purchased several items here and have never been disappointed. Customer service is very responsive and easy to work with. I will continue shopping here for Judaica for myself and for gifts.
Thank you very much!
Great products great service meaningful reminders. This year we studied "Hayesod" the Jewish foundations of Christianity in our church Bible Study. This awoke a passion in me for Israel and I love to have your products in my home as reminders to pray for God's people, Israel.
Thank you so much for your positive feedback.
Hello, I was awaiting my shofar and was upset to see that it had a good bit of chip and scratches along it... I'm sure it was shipping but I was quite upset
I have been very pleased with everything that I have purchased from JudicaWebStore. My last purchase was an IDF Coffee Cup. As I drink my coffee in the morning, I think of the brave men and women that I met while in Jerusalem. Without JudicaWebStore, I wouldn't have this cup. I order over the internet and the experience is fantastic!
Thank you so much for your order and your wonderful feedback.
We bought a Tallis for our son as he became a Bar Mitvah and he found exactly what he wanted in this store. The shipping was fast and the rpoduct was exactly as advertised. Thank you!
Thank you very much!
Of excellent quality, lovely perfumed and rapidly effective. Creams and oils absorb quickly into the skin without leaving greasy feeling afterwards. Prices are okay, especially considering that products suffice for a long time. If only there were no tariffs...
Hi Teija,
Thank you so much for your feedback. We are currently transitioning to a new method which will avoid unexpected charges.
All the best,
Judaica Webstore.
The experience was great. I love this store, although it is a bit pricy. But what I bought is super small. I understand that it is supposed to be worn in a pandora type bracelet. But I can hardly see the stones. I thought it was bigger. I think it is pricy for the size of the product.
Thank you for your feedback.
Ils m'ont renvoyer mon article, suite à des problèmes de poste. J'ai franchement apprécié. Xxxxxxxx
Thank you very much!
The item, as described, arrived before due date. Securely packaged. Very happy with the purchase. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much. Our representative informed me you were great to work with!