Judaica Web StoreReviews 285

In January, I ordered a tallit for an event in early February. The JudaicaWebStore made an error in the shipment, and sent me the wrong size tallit.
I tried to work with the company to receive the item I'd actually ordered in time for the event. The company insisted it would only send me what I'd ordered after it had received the erroneous shipment back in Israel, and also insisted that it could not be returned to them by any private express mail service. I was told by the customer service representative, Shimi, to ship it from the U.S., at my expense, by what he called "regular air mail."
Shimi promised in writing to refund my postage costs to me once the return had been received. I shared that since the item I'd actually ordered could not arrive in time for my event (unless express mailed to me by the Company), I would have to cancel the order.
I then took the item to the local post office, gave the clerk the exact return instructions that I had received, and was billed $46.30 for postage.
When I followed up on the postage refund, Shimi told me that I had spent too much on the postage relative to the cost of the item that I'd ordered, and that therefore JudaicaWebStore would not refund my postage.
To date I have received not one cent towards the postage costs.
I also have not received any response from the owner, Ari Barel, who I also have emailed.
I've shared this story with friends at my synagogue, all of whom are dumbfounded at this type of unethical business practice from a company that ironically states it prides itself on customer service.
I would still appreciate a refund, and of course would update this review if that occurred.

Purchased an absolutely gorgeous Magen David necklace. Exceeded expectations. It took about a week before it shipped, but then it was shipped DHL and arrived much faster than I expected. I only wish the chain was a little sturdier so I could wear it every day.

You emailed me a coupon code after I made a purchase. When I attempted to apply it to a new order, the order went through without the discount. The code didn't work. I emailed you immediately and received an email stating that a service ticket had been created and I would hear from you soon. I never heard anything more. I emailed you again with another explanation of the situation and this was also ignored.

I ordered a mezuzah and was charged but told it was back ordered. I waited three months but never received it. I emailed you again and was informed the piece was no longer available and I was issued a refund. These issues have impacted my confidence in your service although the items I have purchased have been very satisfying. There should be some ability to call you when these things happen, especially since my emails have been largely ignored.

I ordered the item on Dec. 5. It wasn't dispatched until the 9th. The time for delivery is counted in business days, so the 14 days is more like almost 4 weeks when you factor in the delay in time for dispatch and weekends, etc. Orders come from Israel. I did not realize this. If you're having them sent to the U.S., for example, you get no update information until your package arrives in the U.S. I've ordered from many different countries. I've never had as frustrating experience as this one. I've always been able to track my order from the beginning. On this one, I just got "pending" for weeks. I tried to cancel the order, and was told I couldn't. Customer service was very polite, but it didn't help much. My Hanukkah gift didn't arrive until half way through Hanukkah. It was quite embarrassing. I won't shop here again.