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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Try to change a tire size ordered minutes after ordering and was told I had to wait until opening time at 8 o'clock and then I was told it was too late. I will never order from them again.
It took 11 days to receive my order. The part did not fit my bike, and I had to pay the shipping to send it back
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Takes to long to get parts. Returns cost to much to return. Starting my own website to sell over stock.
James, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Haven't gotton package yet. 3 days tops when i order from you. Expected to recieve it in 9 days. Unacceptable.
Hello Abel, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
The product that I was looking for was easy to find for my bike. 2 day shipping to my house.
Prompt, professional, attention was given to me by the employees I spoke with during ordering my motorcycle tires!
I had a credit from two years ago and you automatically applied it to my recent order. Great service!
Good experience, they have a vast catalog of parts, but I have noticed that they don't have much in terms of metrics, otherwise it's fine. I went to the store in Florida and I loved it, it's incredible. I'm from Puerto Rico, there isn't a store of those proportions here.
Always fast delivery, ive always been happy with the quality of whatever I ordered. #1 go to for part.
JP Cycles seems to have been going downhill when it comes to customer service. Its disappointing
We’re sorry you had less than a 5 star experience, Mack. Please send us your contact info and the details of your experience to [email protected] and reference your Sitejabber review so that we can investigate further. Thank you.
I recently purchased a set of crash bars #1.after a week with no conformation that my was made i called and the gentleman told me the order was made but had not been prepared for shipment so that took another week to get.#2.when i finally got the bars were damaged, scratched but not rusted.i didn't send them back because it took to long to begin with.
Clarence, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
I ordered a rear master cylinder rebuild. The woman helped me on the phone. When i went to install and opened the box I saw it was not what I needed. It was for a front cylinder. If it would have been labeled front on the package I would have known when I opened the box. So then I had to return and the correct part showed up over a week later then they said it would. Looks like amazon is a pretty good place to get items quick. JUST LABEL YOUR PACKAGING!
Thanks for reaching out to us, Brian. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
The battery was a poorly packed. Battery fluid from the cartridge leaked all over the battery box. There's no way I can send it back like that. I have no other choice, but hauling the battery off to the dump and there's a charge for that. So I'm not only out the price of the battery, but I have to pay to get rid it.
Harry, we apologize for any inconvenience this might have caused you. We want to live by our promise by giving you quality customer service. Please reach out to us at [email protected] so that we can make things right. Thank you.
Received correct parts quickly. Returns are quick & easy.
While the part itself was perfect and functioned well the web site indicated that the part would ship the next day. It was two weeks before I got the part.
Had I known the ship date was so far out I would have ordered from another company.
Rick, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
Haven't had a bad experience the customer service is above all I buy all my motorcycle parts here thanks Jo cycle
I always have a good experience with JP cycles, and your prices are reasonable
Order was processed quickly and showed up on time.
Flasher is to slow the flash down and it did not do it
Hi Robert,
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at [email protected], give us a call at 800-318-4823 or utilize our live [email protected]
Buying tires was a quick easy strait forward process. They had the best price on the set for my bike. Super fast shipping. They said 7 days had them in 3.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Carl, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.