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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Each time I purchase something from you it has been a pleasure love the chat feature on the website. Every team member I have spoken with is very knowledgeable...
They always have what I need. Always high value. I have completed several reviews in the past. Never displeased.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ended up sizing up and sent the other one back. Everything went smooth and no problems.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ordered a simple pulley cover. It took 27 days to arrive. I called after the first 8 days and was told there had been a glitch in the system and the part had to be reordered. I was not notified. Then it took 8 more days for the next order when it came it was the wrong part. Then it had to be reordered and of course took 8 more days. What should have happened was after the first screw up a manager should have overnighted the part to me. Every other company I deal with does this. Poor service.
William, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. I have privately reached out to you regarding your experience you should get an email shortly.
Charged 8 bucks for shipping and still haven't gotten what I ordered. Won't get it until after the 4th, but tracking said estimated delivery date was Thursday August 31st by 7 PM.
Hi Vicky,
Thank you for taking the time to leave a review.
All orders over $49.99 ship free within the contiguous 48 states. If your order is below this amount, we offer flat rate shipping at a discount for $7.99 USD. On average, the shipping cost for the smallest package is at least $15 USD, which is almost double what our customers pay when their order amount doesn't reach the free shipping threshold.
Good experience overall. The electronic module works great
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
They're products are very good quality. If you have a problem with installation or setup, the customer service department will help you out, and if they can't, they will direct you to where you can get the help you are looking for. Always a good experience when I purchase from J&P.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Very helpful in store, employees very knowledgeable
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Bought some grips. They were equipped with some palm throttle lever, which on other brand is removable. These are not and will never work with my setup, even if I liked this feature, which I do not.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
It took.longer then normal.
I have been ordering from JP for a while now and I seems like the shipping department a taking s nap...
Thanks for reaching out to us, Robert. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
Purchase ok but shipping worst ever.claiming items were in stock it took over 8days for delivery.DEnnis kirk will put you out of business.Never had more than 2day lag in delivery wth DK so J&P cannot claim fault of shipper.Lost valuable riding time
Hello Robert, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
My order was received and shipped very quick and the product was packed very well.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I've been waiting on parts for about a month now. You guys need to get your $#*! together!
Joe, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. I have privately reached out to you regarding your experience you should get an email shortly.
Good product faster delivery than expected……………………………,,,
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I order more then the average person from jp Never any issues. And my last couple orders that had V Twin manufacturing parts has me questioning ordering anything again.
We are so sorry to hear that,Chris. That’s not what we pride ourselves on and we are disappointed we let you down. We have privately reached out to you regarding your experience you should get an email shortly.
To find things that fit on an 2007 FXSTD Deuce. That taillight is a PITA and I had to silicone in the old one to get it to stay. The new one snapped in with the rubber seal like it was factory new. Water proof USB ports, and a throttle paddle that makes things a LOT easier with my cramped right hand (pinched neck nerve). 100% again J&P, many thanks - MJ
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ordered front tire for my bike 3 days ago and warehouse still hasn't released my order to be filled and now I can't ride this weekend cause of your alls hold up last time I buy from yall
Joseph, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
Update: Thank you for allowing us to resolve your issue. We are glad we could make things right. Ride safe.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!