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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,842
quality
23,350
This company responds to reviews on average within 5 days

Instant Feedback

72,516 reviews

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California
1 review
0 helpful votes
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2017 Dyna Wide Glide
March 7, 2024

Headlight was occasionally dimming while riding was the start for a couple months. Then recently the Battery wasn't holding a charge, diag was throwing codes about O2 and low voltage. Tested the pins that went to the voltage regulator from the stator to find out that the Regulator was probably the issue.

Easy to install, plugs were in the right spot. The clamps that it came with are something left to be desired as they are just some plastic piece.

Date of experience: March 7, 2024
Connecticut
1 review
0 helpful votes
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Helmet
March 7, 2024

My order arrived quickly and in great condition. I love my helmet, and would order from you again. Happy customer.

Date of experience: March 7, 2024
Florida
1 review
0 helpful votes
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I needed to know a few things about a product I bought. Very knowledgeable about all aspects of motors to floorboards

Date of experience: March 7, 2024

So ez I can do it
November 19, 2023
Previous review

So ez I can do it

Date of experience: November 19, 2023
Missouri
1 review
0 helpful votes
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Fast delivery
March 7, 2024

Got my tires within only a couple days! Super fast shipping!

Date of experience: March 7, 2024
Tennessee
1 review
0 helpful votes
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Shipping Speed
March 7, 2024

As an RPM/Riders Preferred member the two day free shipping is nice, however it's more like 4 in my experience being that it takes 2 days to ship

Date of experience: March 7, 2024
Wisconsin
1 review
0 helpful votes
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A-Plus service and delivery
March 7, 2024

I haven't installed the new tires yet, but they arrived in 1 day! So sad that the Iowa store has closed, but the next day delivery has filled that gap a bit. Thanks J&P, from a 20+ year customer.

Date of experience: March 7, 2024
Oklahoma
1 review
0 helpful votes
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Bought new grips.
March 7, 2024

Arrived early and as described. Good stuff. Thanks.

Date of experience: March 7, 2024
Georgia
1 review
0 helpful votes
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Good job thanks J&P
March 7, 2024

Great to work with there shipping is on time thanks that hard to do for most companies

Date of experience: March 7, 2024
New York
1 review
0 helpful votes
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Maltese LED brake lights
March 7, 2024

I've been looking for a really nice set, these are beautiful work great.typed what I was looking for in the search bar alot came up great selection. They came the next day very happy will use you guys again...Thanks

Date of experience: March 7, 2024
Virginia
1 review
0 helpful votes
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Your website sucks but your customer service was very helpful.

Date of experience: March 7, 2024
Hawaii
1 review
0 helpful votes
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Two thumbs down
March 17, 2024

I placed the order with J P cycles but for some reason my order was cancelled. I sent an email to J P Cycle asking why my order was cancelled and I never got a response

Date of experience: March 7, 2024
Idaho
1 review
0 helpful votes
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Customer service
March 7, 2024

All good thanks you guys for being straightforward.

Date of experience: March 7, 2024
Iowa
1 review
0 helpful votes
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Exceptional Customer Service
March 7, 2024

Staff was really helpful, and ordering went smooth. Shipping was fast, will defiantly order again.

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Great quality parts!
March 7, 2024

Ordering was quick and easy, items arrived prior to estimated date!

Date of experience: March 7, 2024
New Jersey
2 reviews
0 helpful votes
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Will buy again
March 7, 2024

I've been going through hell trying to find a riding jacket that fits. I normally wear a 4xl. I've bout 5xl from other companies and they are both small as $#*!. Finally J AND P asked the right questions to find out exactly what size jacket to buy... apparently it's a 7x... but it fits like a dam glove...

I will be buying the riding hoodie next...

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Loving these lights
March 7, 2024

These lights are quality built. They look great, and the fit and finish is good. Installation is easy and they are very bright. Great product.

Date of experience: March 7, 2024
Illinois
1 review
0 helpful votes
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Very Good Service
March 7, 2024

Good quality parts and reasonable with shipping! Will definitely order any part I need in the future from J&P Cycles!

Date of experience: March 7, 2024
Oklahoma
1 review
0 helpful votes
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Great
March 7, 2024

Had the product I was looking for and was easy to navigate.

Date of experience: March 7, 2024
New York
1 review
0 helpful votes
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Company was awesome to deal with.
March 7, 2024

This company was awesome. Even after PayPal screwed up the address this company helped fix it and still got me my parts with in a few days. The sweeper exhaust looks amazing and sounds awesome on my Harley. Thank you.

Date of experience: March 7, 2024
Illinois
1 review
0 helpful votes
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Boots
March 7, 2024

Great deal on the boots, great product, and delivery was fast

Date of experience: March 7, 2024