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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,868
quality
23,521
This company responds to reviews on average within 5 days

Instant Feedback

72,973 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Pathfinder LED Headlight
March 22, 2024

All well except finding detailed information on this item was impossible to find on your site. Almost stopped me from ordering from you as I couldn't locate manufacturer's website to get the details. I finally found enough info on YouTube to order the light and onc eit arrive it included a very nice installing reference sheet that had all the info I wanted on 1 page. Please do more to allow us to see details of product, manual or installation sheet or other...Larry

Date of experience: March 12, 2024
South Carolina
1 review
0 helpful votes
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Shipping was quicker than expected and parts fit correctly.

Date of experience: March 12, 2024
Georgia
1 review
0 helpful votes
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Good Deal
March 22, 2024

Had what I needed, so I bought it. I call it shopping. All good.

Date of experience: March 12, 2024
Colorado
1 review
0 helpful votes
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It went well enough..
March 22, 2024
Updated review

It was okay.everything I ordered was shipped in a timely manner, no issues with the delivery or the products.

Date of experience: March 12, 2024

It was okay..
March 1, 2024
Previous review

It was okay..

Date of experience: March 1, 2024
Ohio
2 reviews
0 helpful votes
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Very impressive
March 22, 2024

The products that I received were exactly what was ordered, shipping was very fast. Overall very satisfied with the entire process. I will be ordering more in the future.

Date of experience: March 12, 2024
Oklahoma
1 review
0 helpful votes
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Transmission dip stick
March 22, 2024
Updated review

Fast delivery simple part exact fit no hassles :). even a cave man can do it

Date of experience: March 12, 2024

Wouldn't let me fill in update information on me since...
March 11, 2024
Previous review

Wouldn't let me fill in update information on me since marriage

Date of experience: March 1, 2024
New Mexico
1 review
0 helpful votes
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Got the product just fine
March 22, 2024

A lot of stuff to chose…. Most are helpful for building a bike …

Date of experience: March 12, 2024
Pennsylvania
1 review
0 helpful votes
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Got my tires fast
March 22, 2024

I got my tires almost a week early they were affordable an fit great just a good experience all the way around

Date of experience: March 12, 2024
New Hampshire
1 review
0 helpful votes
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Easy transaction and pricing
March 22, 2024

Great prices and products, fast shipping, quality product.

Date of experience: March 12, 2024
Texas
1 review
0 helpful votes
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Hard to find part
March 22, 2024

Found the part. Easy order. Reasonable price. For a 33 year old 1991 Harley-Davidson Heritage Softail. Needed a coil and this was the perfect fit. Bike starts and runs now.

Date of experience: March 11, 2024
Texas
1 review
0 helpful votes
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My J&P Cycles order
March 22, 2024

I needed help with the length of cables I needed to install 18" apes on my Softail. No other dealer would give me a straight answer. Then I called J&P Cycles and they answered me within minutes, and ordered the parts for me. They were delivered in three days and fit perfectly.

Date of experience: March 11, 2024
Arizona
1 review
0 helpful votes
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Great product
March 22, 2024

Was very easy to find a part that fits my bike. Came in pretty fast compared to most sites. Definitely shop here again

Date of experience: March 11, 2024
North Carolina
1 review
0 helpful votes
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Headlight Ring
March 22, 2024

Order process was quick and easy. Items shipped rapidly.

Date of experience: March 11, 2024
South Carolina
1 review
0 helpful votes
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Great Experience!
March 22, 2024

Smooth & easy transaction. Received what I needed. Good job 👍🏻

Date of experience: March 11, 2024
Michigan
1 review
0 helpful votes
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It all went very smooth
March 22, 2024

It was smooth the hardest thing was filling this out

Date of experience: March 11, 2024
Illinois
1 review
0 helpful votes
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I placed an order on a Wednesday. I paid extra $ for 2day express shipping. Well 4 days later it finally showed up. I had to return the helmet because it was a birthday gift. Arrived too late... 👎👎👎👎

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2024
Kimberly E. J&P Cycles Rep
over a year old

We are sorry your experience was not up to standards Please know that we take feedback very seriously we will be contacting you shortly so we can work to resolve the issue.

District of Columbia
1 review
0 helpful votes
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Live chat was super helpful making sure I had all parts needed for my project. My upgrade went smoothly

Date of experience: March 11, 2024
Nebraska
2 reviews
0 helpful votes
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Birthdlay presents
March 21, 2024

Packages have not been opened they are birthday gifts so we don;t know yet

Date of experience: March 11, 2024
California
1 review
0 helpful votes
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Great product
March 21, 2024

Thank you for my new tire I just put it on my bike and I am enjoying it thank u very much and I'll definitely be back to purchase more!

Date of experience: March 11, 2024
New York
1 review
0 helpful votes
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J&P great customer service, and extremely fast shipping

Date of experience: March 11, 2024