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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,638
This company responds to reviews on average within 5 days

Instant Feedback

73,310 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Sloooow
May 7, 2024

Amazon overnight, J&P 10-14 days. This is a problem in today's world. I buy from Jireh and it takes 2-3 days. I want J&P to continue to succeed, but things need to speed up or they will become the last option when shopping.

Date of experience: April 24, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Connecticut
1 review
0 helpful votes
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Hi
May 7, 2024

Hi i have a lot of experience, some of the i am proud of, some of them i am not.

Date of experience: April 24, 2024
Florida
1 review
0 helpful votes
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Hogtunes speaker cut out kit
May 7, 2024

Great kit. The instructions state to cut the outside edge. DON'T. Cut the inside edge so you have room if you go out far. If you cut the outside edge on the turn and go wide, you'll see your cut outside your speaker grill. Best of luck.

Date of experience: April 24, 2024
New Jersey
2 reviews
0 helpful votes
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Quick easy usually have what I need fair pricing. My go to when I need parts and accessories

Date of experience: April 24, 2024
North Carolina
1 review
0 helpful votes
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Lost tire
May 7, 2024

Lost in shipping but was sent a replacement got it in 3 days it was the shipping were it went wrong so all is good

Date of experience: April 24, 2024
Florida
1 review
0 helpful votes
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All good
May 7, 2024

All good the product was right! No installation after I bought the product!

Date of experience: April 24, 2024
Pennsylvania
1 review
0 helpful votes
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Good
May 7, 2024

Sent wrong product but quickly made it right. Thank you

Date of experience: April 24, 2024
Ohio
1 review
0 helpful votes
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1 Issue
May 7, 2024

I had not created an account before going to checkout, so I clicked to create and account and after going through that process it deleted all the parts from my cart and I had to go through finding all the parts again

Date of experience: April 24, 2024
Alabama
1 review
0 helpful votes
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Quick delivery
May 7, 2024

Shopping was easy and informational the product came in very quickly and was very easy to install

Date of experience: April 24, 2024
Florida
1 review
0 helpful votes
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Good experience
May 7, 2024

Parts were as described and work well. I'm happy with my purchase.

Date of experience: April 24, 2024
Texas
1 review
0 helpful votes
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Quick and easy
May 7, 2024

The shipping was much more responsive than other motorcycle part sites

Date of experience: April 24, 2024
Missouri
1 review
0 helpful votes
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I loved the Custom Dynamics led light. UPS delayed the shipping saying weather conditions. J&P Cycles said that if I would provide my email and personal information they would give me a 10% or 20% discount. They provided me with a code but when it came time to use it for my purshase they wouldn't accept it. I will not purchase another product from them and will block all contact from them.

Date of experience: April 24, 2024
North Carolina
1 review
0 helpful votes
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Great backrest.
May 7, 2024

Hogworks backrest works great, easy on and off. Only issue. No instructions. Installed pad backwards on backrest bar. Had to reinstall. Just a picture would have helped. Backrest was half the price of harley backrest and quality was very good.

Date of experience: April 24, 2024
New York
1 review
0 helpful votes
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Sportster
May 7, 2024

Bought for my 2014 sportster 883 and they fit perfectly! Highly recommend.

Date of experience: April 24, 2024
Illinois
1 review
0 helpful votes
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Shipping box was broke.
May 7, 2024

Shipping box was broke open and parts were hanging out the side.

Date of experience: April 24, 2024
Virginia
1 review
0 helpful votes
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Good Service
May 7, 2024

Site is easy to navigate and quickly found what I was looking for. Order was processed quickly and arrived in a timely manner. I appreciated the free shipping as well. Will buy from again.

Date of experience: April 24, 2024
Pennsylvania
2 reviews
0 helpful votes
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Simple easy no waiting longer than the delivery days expected

Date of experience: April 24, 2024
Oklahoma
1 review
0 helpful votes
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Could have had a little more detailed or easier to access details, price not bad but could be better but you get what you pay for so

Date of experience: April 23, 2024

Could have gad a little more detailed or easier to...
April 23, 2024
Previous review

Could have gad a little more detailed or easier to access details, price not bad but could be better but you get what you pay for so

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Easy use of page
May 7, 2024

It was easy to use, shipping was on time, only thing is description on site didn't match the label on product not sure if it's the years that are covered and covers multiple years

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
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One of the turn signal covers will not work on my bike appears as though someone inserted a used cover into the package had to purchase another cesta locally to complete the fix. Not very happy.

Date of experience: April 23, 2024