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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,949
quality
24,279
This company responds to reviews on average within 3 days

Instant Feedback

75,261 reviews

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Oregon
1 review
0 helpful votes
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The best
May 23, 2024

Always fast shipping which I could really appreciate

Date of experience: May 13, 2024
Virginia
1 review
0 helpful votes
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Well it was ok but I specifically called in to place my order so I would get the right part but still got the wrong part. I was pretty bummeed about that. Then after that I found out that I would have to pay to return the part which automatically pissed me off and I have decided to scratch you guys as viable vendors for any of my Bike needs!

Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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Good service
May 23, 2024

My order came quickly and as described at a good price

Date of experience: May 13, 2024
Michigan
1 review
0 helpful votes
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Perfection
May 23, 2024

I ordered a set of highway pegs. They are beautiful and arrived one day early.

Date of experience: May 13, 2024
Canada
1 review
0 helpful votes
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Came quick, try again!
May 23, 2024
Updated review

The order was placed quickly and without set back...the product tracking was accurate and efficient.when the product arrived we discovered an error in labling caused a product to be shipped which we did not order.
The issue was addressed quickly and efficiently, we are in the middle of resolving the issue at this time.thanks for the effort hope to have a very long productive relationship with j&p cycles.

Date of experience: May 13, 2024

Came quick, try again!
May 23, 2024
Previous review

The order was placed quickly and without set back...the product tracking was accurate and efficient.when the product arrived we discovered an error in labling caused a product to be shipped which we did not order.
The issue was addressed quickly and efficiently, we are in the middle of resolving the issue at this time.thanks for the effort hope to have a very long productive relationship with j&p cycles.

Date of experience: May 13, 2024
California
1 review
0 helpful votes
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Nice peace of eye candy
May 23, 2024
Updated review

My experience has been awesome so far I was on the site the other week and found a bracelet I liked was not sure about the size the size I was going to go for was out of stock got the one that's one size up and turns out the 8.25 is just the right size I know someone who would like the same one just different size so I will be making another bracelet purchase

Date of experience: May 12, 2024

It was good can't wait for the item to arrive
May 12, 2024
Previous review

It was good can't wait for the item to arrive

Date of experience: May 1, 2024
Michigan
1 review
0 helpful votes
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Parts we always need more. They have them. I build choppers so more parts please. And trial and error means more. Got any stickers?

Date of experience: May 12, 2024

Good stuff
December 12, 2023
Previous review

Good stuff

Date of experience: December 11, 2023
Minnesota
1 review
0 helpful votes
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Product Available
May 23, 2024

This company has the product I needed and at a very decent price.

Date of experience: May 12, 2024
Florida
1 review
0 helpful votes
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Arlen ness grips
May 23, 2024

Fast shipping great quality products jp has what you need

Date of experience: May 12, 2024
Kansas
1 review
0 helpful votes
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Good to go
May 23, 2024

Jus make sure you order exactly what it is you need, and they take care of the rest in regards to the reliability of distributed products.

Date of experience: May 12, 2024
Florida
1 review
0 helpful votes
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Amazing customer service
May 23, 2024

I called with specs on my motorcycle and this guy knew exactly what I wanted. No hassle at all.

Date of experience: May 12, 2024
Oregon
2 reviews
0 helpful votes
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After all these years
May 23, 2024

Send me a new catalog as well, please and thank you

I've been a customer for 30 years

Date of experience: May 12, 2024
North Carolina
1 review
0 helpful votes
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Pricey shipping.
May 22, 2024

Just paid double what the part cost in shipping. Happy with the part, thought the shipping cost was excessive.

Date of experience: May 12, 2024
Florida
1 review
0 helpful votes
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Two day shipping NOT!
May 22, 2024

Your option for two shipping needed to be called two day processing. I paid the extra charge for two day shipping but that is not what is really is. It means they will process and ship them items out of their warehouse in two days. It took 6 business days to arrive. When I thought I was getting the items in two business days. Other than that issues all is good.

Date of experience: May 12, 2024
Ohio
1 review
0 helpful votes
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Fast Fulfillment
May 22, 2024

Ordered tire Wednesday evening and it showed up Saturday evening

Date of experience: May 12, 2024
New York
1 review
0 helpful votes
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JP cycles makes it so easy to find the right parts for your bike, came looking for motor mounts for my 08 dyna street Bob and was very pleased with the options and high quality parts and fast delivery without a doubt!

Date of experience: May 12, 2024
Pennsylvania
1 review
0 helpful votes
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Fantastic and easy use of the website to purchase my goods

Date of experience: May 12, 2024
Florida
1 review
0 helpful votes
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Would definitely order parts and accessories again.

Date of experience: May 12, 2024
California
1 review
0 helpful votes
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Great experience
May 22, 2024

Delivery is fast product arrived in good condition

Date of experience: May 12, 2024
Florida
1 review
0 helpful votes
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Too long to deliver
May 22, 2024

11 days from order to delivery. I had to replace a broken part and these did not arrive in time. Returned.

Date of experience: May 12, 2024