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From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Found what I needed. And it worked. Brakes are operating as designed.
Had what I needed at a good price. Ordering is easy.
Always the right part, always on time. If they say it fits, it fits.
Pegs were not what I ordered. The package stated "gloss black", but they were chrome. Will return to the store to get the correct item.
I Ordered a Michelin tire and Rear rotor. It came pretty much on time and customer service was very nice taking my order..
All you have to do to tell if what I ordered is search the tracking number. I find it unlikely that you are "Checking to see if I received it". The schemes you and other online stores come up with to get me to visit your website are getting increasingly invasive. Most of us are beginning to notice this trend and do NOT appreciate it.
The tech support is top notch very helpful and no issues with our return
J&P Cycles has always been awesome.
I had a great surprise Today, when I found out my order for a new set of grips was completely free. Thank you J&P Cycles
Great experience buying was easy and shipping was fast. Thank you JP Cycles
I ordered it and it was delivered.
It definitely was delivered.
Everything I order is as described and here super fast. I have called customer service once and had my questions answered right then
There fast and easy to deal with had what I needed and received it in a timely fashion.
So far so good ride a little hard but rear is 2.5 inches lower no handling issues.
I ordered in store and had them shipped to my house, amazing customer service like always and the shipping was good. The product is far better than I could have imagined.
The customer service folks are friendly and Helpful. Good selection and reasonable prices.
Real good much better than HD boutique
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize you feel that way. Unfortunately, carriers do let us down in delivery at times. Not all customers are as diligent in tracking their orders. We only have a limited time line to be able to file a claim with the carriers for a lost package. So we do depend on these emails to let us know of unknown issues. We appreciate every customer that replies and those that leave reviews. We value our customers opinions and reviews help us improve our services and lets us know what we are doing correctly. Thank you for taking the time to respond and share your opinion.