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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,950
quality
24,281
This company responds to reviews on average within 3 days

Instant Feedback

75,275 reviews

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Satisfied
July 2, 2024

First time ordering from J&P. Won't be my last time; in fact I have another order on the way now.

Easy to select parts based on bike model, no mistakes and worries.

Date of experience: June 22, 2024
Oklahoma
1 review
0 helpful votes
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Perfect Fit
July 2, 2024

This cable was the perfect replacement for my bike. Fitment was right on the money, and with some minor adjustments necessary for a new clutch cable, I was back on the road.
Delivery was quick.

Date of experience: June 22, 2024
North Carolina
1 review
0 helpful votes
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First time shopper
July 2, 2024

Needed some items for the Harley, happened to google the parts and J&P Cycles came up. Ordering was easy and delivery was even better and quick.

Date of experience: June 22, 2024
Virginia
1 review
0 helpful votes
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Satisfied.
July 2, 2024

I bought tires. Now I am typing just to hit the required 50 characters.

Date of experience: June 22, 2024
Maine
1 review
0 helpful votes
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Excellent tires... Delivery came early. Fair pricing, I will definitely use this company again.

Date of experience: June 22, 2024
Oklahoma
2 reviews
0 helpful votes
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Spark plugs
July 2, 2024

I purchased some Axcel high-performance spark plugs and they wasn't exactly what I thought they were supposed to be, but they said they would work in my bike. I installed them. The bike was backfiring and popping, and I took them back out after riding around the block on it and told him that they wasn't working like I expected, and I wasn't satisfied with them, and they give me a refund even though they had been used. I was very impressed and proud that they give me back the money that I spent for these plugs. I didn't have to return them or anything, and I've never dealt with any company that would do that for somebody so they went over backwards to do, what I was hoping they would do impressed

Date of experience: June 22, 2024
Florida
1 review
0 helpful votes
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Tim's parts
July 2, 2024

Always a pleasure. People are always pleasant and seem to be very knowledgeable. Fast shipping.

Date of experience: June 22, 2024
Georgia
1 review
0 helpful votes
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Cycle parts
July 2, 2024

Good, except delivery time was very slow. Fortunately I was in no hurry.

Date of experience: June 22, 2024
North Carolina
1 review
0 helpful votes
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Lackluster description
July 2, 2024

This product and many others lack a description, which made this product useless for me

Date of experience: June 22, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

California
1 review
0 helpful votes
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S and S air cleaner
July 2, 2024

Super easy process, came in quick and was easy to install. Makes the bike look great and performs better.

Date of experience: June 21, 2024
Florida
1 review
0 helpful votes
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Parts came as expected
July 2, 2024

It was what you would expect the parts came and were on time and as advertised

Date of experience: June 21, 2024
Texas
1 review
0 helpful votes
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Mirrors
July 2, 2024

Mirrors were just as described. Good quality. Great price.

Date of experience: June 21, 2024
Ohio
1 review
0 helpful votes
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Very easy.
July 2, 2024

Simple purchase. Part was delivered faster than expected.

Date of experience: June 21, 2024
South Carolina
1 review
0 helpful votes
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Good Business
July 2, 2024

Easy and affordable. Saved time and money. Didn't have to wait in line to get ripped off by Harley Davidson to replace a piece of rubber.

Date of experience: June 21, 2024
Iowa
1 review
0 helpful votes
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Tibe
July 2, 2024

Fast shipping. Exactly what i needed. Had a whole sexrion of options to select so i can order the proper one. Price was great for a name brand tube

Date of experience: June 21, 2024
Oklahoma
1 review
0 helpful votes
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J&P and ME
July 2, 2024

I'm 71 been riding Harley's a long long time and I've been very lucky because I haven't had to order too much. Oh I've done my share of upgrades and maintenance.but that's primarily it for me. I ride! I never wanted my bike down very long and I never wanted to leave them with anyone else. J&P has ALWAYS had what I need at reasonable prices

Date of experience: June 21, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Wisconsin
1 review
0 helpful votes
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All good.
July 1, 2024

Easy to do. And friendly on the phone. And I could understand the person.

Date of experience: June 21, 2024
Maryland
2 reviews
0 helpful votes
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Efficient
July 1, 2024

Easy to find what I was looking for. The process for ordering was easy to understand and checking out was quick. The product arrived less than five days after ordering. Will definitely used this site again.

Date of experience: June 21, 2024
Illinois
1 review
0 helpful votes
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Excellant Service
July 1, 2024

Grant it I haven't installed my headers yet due to awaiting other Harley specific parts on back order. But what I've heard of item in question I feel I got a great product and hope to enjoy.

Date of experience: June 21, 2024
Iowa
1 review
0 helpful votes
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Clutch lever assembly.
July 1, 2024

Was good……………………………………………………………………………………………………………….

Date of experience: June 21, 2024