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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,881
quality
23,655
This company responds to reviews on average within 5 days

Instant Feedback

73,395 reviews

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Massachusetts
1 review
0 helpful votes
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Great selection, quick and easy
July 7, 2024

No problems and everything was as described. J&P had my Ciro frame mount highway peg hardware when Ciro themselves did not

Date of experience: June 27, 2024
Michigan
1 review
0 helpful votes
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Needed a moped tire 130/90-10. Typed in the size I needed popped right up, quick and easy. Was hoping for it to arrive by the 3rd business day after ordering. Ordered on a Sunday and it arrived on Thursday, not to disappointing. In the end got what I ordered and it went together great

Date of experience: June 26, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Louisiana
1 review
0 helpful votes
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Danny Gray Solo Seat
July 7, 2024

The seat is comfortable and flows with the lines of my bike. I couldn't be happier.

Date of experience: June 26, 2024
Alabama
1 review
0 helpful votes
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Great delivery time
July 6, 2024

Great timing and response
Xxxxxxxxxx xxxxxxxxxx xxxxxxxxxxxx xxxxxxx xxxxxxxxxx xxxxxxxxx xxxxxxxxxx

Date of experience: June 26, 2024
Louisiana
1 review
0 helpful votes
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Harley
July 6, 2024

Great products with good prices and you stand behind your products.

Date of experience: June 26, 2024
South Carolina
1 review
0 helpful votes
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Foot pegs
July 6, 2024

We were greeting at the door, they took time to help us, and found what we needed.

Date of experience: June 26, 2024
Utah
1 review
0 helpful votes
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Awesome
July 6, 2024

Great stuff loved it worked great for my bike. The heavy duty progressive shocks are perfect

Date of experience: June 26, 2024
Illinois
1 review
0 helpful votes
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Helmets I bought did not work out and they took them back with out any problems

Date of experience: June 26, 2024
Alabama
1 review
0 helpful votes
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Excellent!
July 6, 2024

Excellent! Was able to call in and talk about the product and ask about it and how it would work and I was actually able to talk to you in human being absolutely amazing!

Date of experience: June 26, 2024
Ohio
1 review
0 helpful votes
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Timely shipment
July 6, 2024

No problem with the order or delivery of the items that I ordered.

Date of experience: June 26, 2024
Minnesota
1 review
0 helpful votes
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Tire purchase
July 6, 2024

Quick delivery 👍🏻 great customer service. I will order again

Date of experience: June 26, 2024
California
1 review
0 helpful votes
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Great as usual.
July 6, 2024

Good. Easy to navigate. Order arrived on time and in good condition.

Date of experience: June 26, 2024
New Jersey
1 review
0 helpful votes
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Super fast shipping
July 6, 2024

Great product, Super fast shipping. Always great service for your company

Date of experience: June 26, 2024
New Mexico
1 review
0 helpful votes
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Thank you
July 6, 2024
Updated review

Thanks for the products & service…………………………………………………

Date of experience: June 26, 2024

Great Experience
June 25, 2024
Previous review

Great Experience

Date of experience: June 14, 2024
Wisconsin
1 review
0 helpful votes
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Lepera 2 Piece Seat
July 6, 2024

The Products were delivered on time in the original packaging.

Date of experience: June 26, 2024
California
1 review
0 helpful votes
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Poor delivery time
July 6, 2024

Was told it would arrive on a certain day and finally showed up 3 days later.

Date of experience: June 26, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

New Jersey
1 review
0 helpful votes
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The diameter of the left slip on was too large (I didn't notice at first) and the tube was crushed by the clamp on installation. The fitment guide needs to updated.
Item: P*******

Date of experience: June 26, 2024
New Hampshire
2 reviews
0 helpful votes
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Motorcycle extravaganza!
July 6, 2024

I have been riding motorcycles for 45 years and in my 45 years I found JP Cycles and that was the beginning of seeing how much I could achieve and alter my motorcycle to be exactly what I needed and wanted it to be. JP folks are the most knowledgeable and best customer service folks to work with and I thank you all..

Date of experience: June 26, 2024
Arizona
1 review
0 helpful votes
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Rear master cylinder return
July 6, 2024

Did not end up needing the rear master cylinder and will need to return. Will need info on returning.

Date of experience: June 25, 2024
Illinois
1 review
0 helpful votes
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Clutch
July 6, 2024

Good company fast shipping would buy from again they communicate well highly recommend to anyone

Date of experience: June 25, 2024