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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,637
This company responds to reviews on average within 5 days

Instant Feedback

73,301 reviews

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Ohio
1 review
0 helpful votes
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Great customer service
July 17, 2024

FedEx delivered my tires at the wrong address, working with J&P Cycles, we recovered tires and now I'm riding. Super fast shipping

Date of experience: July 7, 2024
North Dakota
1 review
0 helpful votes
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The handlebar controls i purchased didnt seem to have the best fit. Also i had to grind down the end of my clutch cable end to fit in the clutch perch. The chrome plating made it to where i had to modify it to fit. Also i paid the extra momey to have everything deliver 2nd day... the most important item was the one that took the longest to receive.

Date of experience: July 7, 2024
Florida
1 review
0 helpful votes
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Another good order
July 17, 2024
Updated review

JP cycles always has what I need and at great prices too. Their customer service is amazing and always ready to help.

Date of experience: July 7, 2024

Always quick and easy to find and purchase what I need
May 13, 2024
Previous review

Always quick and easy to find and purchase what I need

Date of experience: May 3, 2024
Florida
1 review
0 helpful votes
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Cosmetic rocker box gasket set listed as in stock in Daytona store. It was not in stock, had to be shipped delaying my repairs.

Date of experience: July 7, 2024
Ohio
1 review
0 helpful votes
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Awesome place for parts
July 17, 2024

Very easy and awesome website. I have got great parts at a good price.

Date of experience: July 7, 2024
Texas
2 reviews
0 helpful votes
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Great prices and products
July 17, 2024

Easy to navigate, large selections. Good value for the money.

Date of experience: July 7, 2024
North Carolina
3 reviews
0 helpful votes
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Quality and price
July 17, 2024
Updated review

Easy to use the site and found just what I wanted at a reasonable price.

Date of experience: July 7, 2024

Chat bots are not customer service
July 6, 2024
Previous review

Chat bots are not customer service.

Date of experience: June 26, 2024
Texas
2 reviews
0 helpful votes
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Great products
July 17, 2024
Updated review

I can always find what I need at J&P at a great price! I will definitely shop here again.

Date of experience: July 7, 2024

Great products
May 31, 2024
Previous review

I can always find what I need at J&P at a great price! I will definitely shop here again.

Date of experience: May 21, 2024
Texas
1 review
0 helpful votes
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Items correct. Fit well.
July 17, 2024

The replacement floorboard panels were an exact fit for my 2005 Ultra Classic. Shipped quickly. Good price.

Date of experience: July 7, 2024
Pennsylvania
1 review
0 helpful votes
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Long time customer
July 17, 2024

Customer for 20 years. Never been disappointed. Keep coming back.

Date of experience: July 7, 2024
Oregon
1 review
0 helpful votes
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All was good, no complaints. A bit faster shipping would be perfect.

Date of experience: July 7, 2024
Texas
1 review
0 helpful votes
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Chopper parts
July 17, 2024

Customer service was good. Parts were also a good price. Fast shipping

Date of experience: July 6, 2024
Oregon
1 review
0 helpful votes
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Star
July 17, 2024

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Date of experience: July 6, 2024
New Zealand
1 review
0 helpful votes
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I love ordering from J&P
July 17, 2024

Really good, always a pleasant experience, I continue to be amazed

Date of experience: July 6, 2024
Washington
1 review
0 helpful votes
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Received damage parts
July 17, 2024

After receiving my part notice that there was a broken piece connected customer service which was more than helpful no questions asked but what was wrong with part and what I wanted them to do about it received replacement part in decent time very happy with experience and overall service will definitely recommend to friends and anyone that is looking for good parts

Date of experience: July 6, 2024
Missouri
1 review
0 helpful votes
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Satisfied
July 17, 2024

Right product, quick enough shipping. They had the part in stock, it shipped out after the weekend

Date of experience: July 6, 2024
Virginia
1 review
0 helpful votes
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Fast and correct
July 17, 2024

Ordered parts needed quickly did 2 day shipping got it on time and the order was correct

Date of experience: July 6, 2024
West Virginia
1 review
0 helpful votes
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Got the Clamps
July 16, 2024

I was looking clamps for my foot pegs to install on my 1 1/2" highway bars. J&P Cycles, as usual, had what I needed. The price, quality, and delivery were all what I've come to expect. Keep up the good work.

Date of experience: July 6, 2024
Colorado
1 review
0 helpful votes
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Quality
July 16, 2024

Quality Parts and fast shipping! Got my parts a couple days early then estimated.

Date of experience: July 6, 2024
Haiti
1 review
0 helpful votes
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First time buyer and happy. Haven't been home to install or see the product. Over seas for work

Date of experience: July 6, 2024