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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,856
quality
23,422
This company responds to reviews on average within 5 days

Instant Feedback

72,701 reviews

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Norway
1 review
0 helpful votes
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Exelent
August 4, 2024
Updated review

Fast delivery and the service is top. It is easy to find the parts you need.

Date of experience: July 25, 2024

Very good
April 3, 2024
Previous review

Very good.

Date of experience: March 24, 2024
Idaho
1 review
0 helpful votes
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Good
August 4, 2024

There loud when the bafflle is taken out but I like them clean sound clear crackle and pop makes a brand new Harley sound like a true Harley not a sewing machine

Date of experience: July 25, 2024
Hawaii
2 reviews
0 helpful votes
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J&P Made Good on a Bad Situation
August 4, 2024
Updated review

I ordered a primary cover that was defective, broke the clutch cable housing, had to pay $100 to get it machined out, found other casting defects I had to have machined for the tensioner clearance, drilling out a couple bolt holes that were not and now I am having to buy a new clutch cable to go with it. J&P ended up making good on the defective cover and I got the clutch fairly quickly.

Date of experience: July 24, 2024

I ordered a primary cover that was defective, broke...
July 24, 2024
Previous review

I ordered a primary cover that was defective, broke the clutch cable housing, had to pay $100 to get it machined out and now I am having to buy a new clutch cable to go with it. J&P is also exceptionally slow in shipping when I have customers motorcycles and or a Charity raffle bike

Date of experience: July 13, 2024
Massachusetts
1 review
0 helpful votes
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Oil change
August 4, 2024

Quick and easy. No problems. J&P always have what I need to do my job.

Date of experience: July 24, 2024
Florida
1 review
0 helpful votes
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Great job by all!
August 4, 2024

Needed a new back tire, but found out the tires I had were the wrong ones!(used bike, but had new tires put on since I bought it)
They found the right ones and put them on, now I'm back on the road!
It was truly a pleasure to work with them all.

Date of experience: July 24, 2024
Colorado
2 reviews
0 helpful votes
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Faster than a superbike
August 4, 2024
Updated review

Always find what I need when I go to JP cycles. This order really shocked me. I ordered on Wednesday and had it delivered on my porch by Friday. That was awesome. Thank you.

Date of experience: July 24, 2024

Oops. I forgot about that
April 14, 2024
Previous review

I made a big mistake. I have had this bike for over 20 years and forgot that I got an open air kit installed shortly after buying the it. This is a complete different filter. Ken was nice enough to send a return label. I ordered the right one this time.

Date of experience: April 4, 2024
Utah
1 review
0 helpful votes
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I was in need of a replace voltage regulator for my road glide. JP cycle had them in stock with choses. Picked one was delivered in a couple of days Fit perfect and works great. Have always had great service from them.

Date of experience: July 24, 2024
Texas
1 review
0 helpful votes
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Very fast
August 4, 2024

Perfect,everything was easy to order and fast shipping thanks

Date of experience: July 24, 2024
New Mexico
1 review
0 helpful votes
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Great experience
August 4, 2024

Shipped out fast and very happy with the exhaust I ordered. Would definitely order from them again.

Date of experience: July 24, 2024
Canada
2 reviews
0 helpful votes
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Ordering from the online catalog was a breeze. Received the Brake line in a timely manor and installed on my Fat Boy. Perfect.

Date of experience: July 24, 2024
Ohio
1 review
0 helpful votes
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So far it has been good received my order very prompt no damage to to the seat I love the seat my overall experience with my purchase from j&p cycles was excellent i would recommend them to my friends thank you

Date of experience: July 24, 2024
Nebraska
1 review
0 helpful votes
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Legend shock putchase
August 3, 2024

Straight forward. Product arrived as projected in five days.

Date of experience: July 24, 2024
California
2 reviews
0 helpful votes
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New rear tire
August 3, 2024

It only took 2 days for my new tire to arrive had a 400 mile ride on Saturday ordered on Tuesday and arrived on Thursday installed on Friday able to ride Saturday

Date of experience: July 24, 2024
Georgia
1 review
0 helpful votes
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Graet Service
August 3, 2024

My experience was great, and the item arrived promptly. I will continue to buy from J&P Cycle for my motorcycle needs.

Date of experience: July 24, 2024
Virginia
2 reviews
0 helpful votes
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Fast consistent service
August 3, 2024

Easy shopping. Very reliable merchant I have used for many years now

Date of experience: July 24, 2024
California
1 review
0 helpful votes
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Jp
August 3, 2024

I have a hard time getting it through my mind, o was so easy to go to Anamosa to se, feel and ask a live person about products! But not anymore!

Date of experience: July 24, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Washington
1 review
0 helpful votes
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Stealth Rack
August 3, 2024
Updated review

I'm extremely happy with this part. It was $100 less than the Harley shop and it looks amazing.

Date of experience: July 24, 2024

Exhaust pirchase
March 8, 2024
Previous review

I've been a client of JP cycles for years, and I've always been happy with the service and expertise of the staff

Date of experience: March 8, 2024
California
3 reviews
0 helpful votes
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Quick & Perfect!
August 3, 2024

Thank you for sending so quickly! I'm back on the road and loving it! Super easy to order :)

Date of experience: July 24, 2024
Colorado
1 review
0 helpful votes
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Very easy
August 3, 2024

I bought fork tubes and the seals kit was an option to buy. I didn't have to go looking for it. Made the whole process simple and easy

Date of experience: July 24, 2024
New York
1 review
0 helpful votes
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Good experience
August 3, 2024

No problem with no effort easy to access website. Thank you for your service

Date of experience: July 24, 2024