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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,853
quality
23,410
This company responds to reviews on average within 5 days

Instant Feedback

72,648 reviews

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Colorado
2 reviews
0 helpful votes
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Good service
September 23, 2024

The speed in which it took for the tires I ordered was awesome especially for free shipping great service

Date of experience: September 13, 2024
Utah
1 review
0 helpful votes
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Comfort
September 23, 2024
Updated review

I am undecided on this seat. It is no bigger, wider, taller or longer than the original seat and with all the rainy weather I have yet to test it outside as of 9/13/24. Only sat on it inside the garage. Bummer.

Will keep you posted.

Date of experience: September 13, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Unique item
April 29, 2024
Previous review

Purchased for myself but see it has already been installed on my wife's ride. Guess she thinks it looks better on there.

Date of experience: April 19, 2024
Oregon
1 review
0 helpful votes
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First replacement set on tires
September 23, 2024

We needed new tires for my 2023 Ultra limited. Called up the shop and they helped find the size and type I needed.

Date of experience: September 13, 2024
Texas
2 reviews
0 helpful votes
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Control cable kit
September 23, 2024

Great and rapid delivery. Complete kit. Works great with my 2007 Sportster upgrade and customization project.

Date of experience: September 13, 2024
Texas
2 reviews
0 helpful votes
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Great
September 23, 2024
Updated review

Trying to log to my account but I have a hard time, but I contact you by phone and got the grate service like always
Thanks again for everything

Date of experience: September 13, 2024

Trying to log to my account but I have a hard time
September 8, 2024
Previous review

Trying to log to my account but I have a hard time

Date of experience: August 29, 2024
Wisconsin
1 review
0 helpful votes
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Great customer service
September 23, 2024
Updated review

Couldn't find parts for my specific year and model. But, customer service popped it right up for me. Great job!

Date of experience: September 13, 2024

Good service
September 8, 2024
Previous review

Good service

Date of experience: August 29, 2024
New Mexico
4 reviews
0 helpful votes
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Oil change
September 23, 2024

Not quite a complete kit. Primary calls for 38 fluid oz. But you only get 32 fluid oz in the box. No primary cover gasket. Still saved a ton of money over dealers prices

Date of experience: September 13, 2024
Massachusetts
1 review
0 helpful votes
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As always very satisfied
September 23, 2024
Updated review

As always. Satisfied returning customer. Will definitely order parts more parts for my bikes in the future. Thank you

Date of experience: September 13, 2024

Always a returning costumer
January 12, 2024
Previous review

Always a returning costumer

Date of experience: January 11, 2024
Pennsylvania
2 reviews
0 helpful votes
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Harley Servi Car oiler tube
September 23, 2024
Updated review

They offered the oiler tube that I needed for my 59 Harley Servi Car. It arrived just as ordered in a few days and it worked well. I've used J&P Cycles in the past for several things so I'm sure I will be back in the future. They do offer a nice selection of needed parts for the earlier bikes.

Date of experience: September 13, 2024

The CHAT format is very helpful
July 18, 2024
Previous review

The CHAT format is very helpful. Ordering is easy on your website.

Date of experience: July 8, 2024
California
2 reviews
0 helpful votes
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Shipping issues
September 23, 2024
Updated review

Offered 2 day shipping via RPM...multiple day delays on two separate orders due to Fed Ex!

Date of experience: September 12, 2024
Kimberly E. J&P Cycles Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.


Good enough!
June 4, 2024
Previous review

Good enough!

Date of experience: May 25, 2024
New York
3 reviews
0 helpful votes
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Comfortable, lightweight and looks good.
September 23, 2024

Used the filters to quickly narrow my selection to the features I wanted. Easy order process and was shipped pretty quickly with no issues.

Date of experience: September 12, 2024
California
1 review
0 helpful votes
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Advertising fit not complete!
September 22, 2024

The Saddlemen backrest is first rate but, " will fit your motorcycle" only if you use a proper mounting device, such a device is not yet offered for my stock HD 2023 Freewheeler. I would like to use the stock HD seat in conjunction with the Saddlemen backrest. I feel I have been duped into waiting for the proper device to be made. The new device will probably have to be used with a new Saddlemen seat only. Go figure!

Date of experience: September 12, 2024
Washington
1 review
0 helpful votes
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Rear LED Turn signals By Custom Dynamics
September 22, 2024
Updated review

I ordered a set (2) of LED Red turn signals for my bullet style turn signal housing on my 2005 FXSTDI (Softail Deuce). I already had a set of Red LED turn signals but the plastic tabs that hold the LED to bullet housing broke off on both of them. I was pleasantly surprised to find that the tabs on these new LED turn signals were made of metal and not plastic. Also the fit seems to be better along with the actual intensity of the Red LED themselves. The only "drawback" is these newer LED are a little on the expensive side. Another issue was that the enclosed directions/instructions are a little vague so I ended up having to contact the vendor for some clarifications on their directions.

Date of experience: September 12, 2024

Looking for a Front Tire
July 27, 2024
Previous review

While looking online and elsewhere for a specific front tire for my FXSTDI, I found that there was no tire available. Not sure why the lack of availability as other tires are available but J&P Cycle had the one I wanted in stock. I placed the order for the tire and it came with free shipping which was even better. The tire arrived at my front door as scheduled by the shipper.

Date of experience: July 16, 2024
District of Columbia
1 review
0 helpful votes
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Harley Battery Cover
September 22, 2024

The battery cover fit perfectly. Thank you so much J&P Cycles!

Date of experience: September 12, 2024
Tennessee
2 reviews
0 helpful votes
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Great Service and Product
September 22, 2024

I use j&p for all my cycle needs very happy very prompt and the product is always top notch

Date of experience: September 12, 2024
Massachusetts
1 review
0 helpful votes
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Great service!
September 22, 2024

Easy navigating through the order process, quick delivery to Europe, flawless - excellent process!

Date of experience: September 11, 2024
Canada
1 review
0 helpful votes
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Parts delivery
September 22, 2024
Updated review

Easy access to finding what you need. Very easy to order products. Awesome quick delivery.

Date of experience: September 11, 2024

That was quick
September 3, 2024
Previous review

That was quick

Date of experience: August 24, 2024
Minnesota
3 reviews
0 helpful votes
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Fender
September 22, 2024

Fast shipping, great price and good product. A+++±++++++++++++++++++++++++±++.

Date of experience: September 11, 2024
Florida
1 review
0 helpful votes
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Wrong Part
September 21, 2024
Updated review

Part was shipped in a timely manner and arrived in perfect condition however, it is the wrong part and will not fit on my bike.

Date of experience: September 11, 2024

Easy look up
October 2, 2023
Previous review

Easy look up

Date of experience: October 2, 2023
California
1 review
0 helpful votes
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No customer support
September 21, 2024

Purchased parts from J&P Cycles on Jul 4 2024, had them in stalled on Jul 12 2024, rode the bike for the first time on Aug 7th 2024 and the parts were faulty, contacted J&P Cycles and spoke to an extremely rude person named Dean B that was no help at all. DO NOT BUY FROM THEM AS EXPLAINED BY DEAN THEY ARE JUST A MIDDLE MAN FOR PARTS. Make sure to by pass them and go auto the vendor because they will not help you.

Date of experience: September 11, 2024
Kimberly E. J&P Cycles Rep
over a year old

We do apologize for your issue. As we have previously explained this is a warranty issue and we have to follow the warranty process set by the company.