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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,882
quality
23,703
This company responds to reviews on average within 5 days

Instant Feedback

73,577 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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🤷‍
October 6, 2024

Couldn't get the flastuner to connect to my iPhone 13 had my son's android to connect I still can't connect to my phone really want to use the auto tune and the other settings for real time if could please let me know how to connect it to an iPhone thanks

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] so we can assist you and make this right.

Arizona
1 review
0 helpful votes
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Parts
October 6, 2024

Ordering parts was an easy process. Parts were delivered on time.

Date of experience: September 26, 2024
South Dakota
1 review
0 helpful votes
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Excellent site
October 6, 2024

Great transaction speedy delivery item as expected great fitment

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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Great selection of items that I needed to fix my Sporty. 2 days delivery was a breeze! THANKS

Date of experience: September 26, 2024
Ohio
1 review
0 helpful votes
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A little help is appreciated!
October 6, 2024

I had some questions about a product so I called and talked to a rep and he answered my questions, I placed my order, received in a couple days and it works-good!

Date of experience: September 26, 2024
Georgia
1 review
0 helpful votes
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Grips
October 6, 2024

Great customer service and quick delivery. Will order again for future orders

Date of experience: September 26, 2024
Virginia
1 review
0 helpful votes
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Company and product review
October 6, 2024
Updated review

The company has been excellent in having what I want and delivers in a speedy manner very pleased with the service. The product which I purchased haven't had a chance to try it out due to the weather but if I know jp cycles I am sure I will be very happy as well

Date of experience: September 26, 2024

Personal experience
May 7, 2024
Previous review

This an awesome company to do business with products are great and won't put a damper on you finances not to mention the speedy delivery I give the company 2 thumbs 👍 up

Date of experience: April 24, 2024
Illinois
1 review
0 helpful votes
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Make sure the product is on time. Otherwise, the product is very good

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We looked into this order we see you placed it on 9/15 and FedEx delivered on 9/17. If you have another issue Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected]

Illinois
1 review
0 helpful votes
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Positive experience
October 6, 2024
Updated review

I always enjoy shopping with J&P Cycles. They are the first stop when I need something for my bike

Date of experience: September 26, 2024

Always a great experience
August 21, 2024
Previous review

Quick and easy ordering, quality parts, never an issue with anything I've ever ordered.

Date of experience: August 11, 2024
Texas
1 review
0 helpful votes
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No issues
October 6, 2024

My experience was flawless. Their website is intuitive to access and it was easy to find the parts for which I was searching. The order was placed without issue and the parts were shipped without delay. I wish every experience with an online vendor was as easy as it was with J&P Cycles.

Date of experience: September 26, 2024
Minnesota
1 review
0 helpful votes
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Speedy deliveries
October 6, 2024

I will (most times) receive my order within 2-3 days of ordering.

Date of experience: September 26, 2024
Colorado
1 review
0 helpful votes
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Web site is easy to find what I need, fair prices, even an old guy like me can find what I need

Date of experience: September 26, 2024

Best aftermarket motorcycle store
July 10, 2024
Previous review

J & P usually has what I need and when I go to the store in Sturgis I'm always treated well

Date of experience: June 29, 2024
Kentucky
1 review
0 helpful votes
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Great company to do business with
October 6, 2024

Great customer service, quick and easy transaction. I called to get some information on the windshield I was considering and was told that it would be a perfect fit. The rep was not wrong. It fit perfect and looks great on my bike. Shipping was quick too! Will be buying from again

Date of experience: September 26, 2024
Indiana
1 review
0 helpful votes
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Trouble Free
October 6, 2024

My experience was trouble free and easy I'm sure it won't be my last.

Date of experience: September 26, 2024
New York
1 review
0 helpful votes
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Happy customer
October 6, 2024

I had a great experience on the site no issues no problems tracking my order. Everything went smooth. I can't be happier with the experience.

Date of experience: September 26, 2024
Arizona
1 review
0 helpful votes
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Tire
October 6, 2024

Perfect perfect perfect perfect perfect perfect perfect perfect

Date of experience: September 26, 2024
North Carolina
1 review
0 helpful votes
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Best service ever
October 6, 2024

Good with the product fastest delivery yet………………………………,,.,:….,,,

Date of experience: September 26, 2024
Washington
1 review
0 helpful votes
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Baby Bacon
October 6, 2024

Always been a great experience and quality products. Two thumbs up.

Date of experience: September 26, 2024
Florida
2 reviews
0 helpful votes
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Customer service lack of knowledge
October 6, 2024

Purchased a speedometer that only fits a certain dash that they also sold but could not confirm the interchange

Date of experience: September 26, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Kansas
1 review
0 helpful votes
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Great service
October 6, 2024

Can always find what I need and pricing is always reasonable. Wish they gave a mil discount but I still won't complain about the prices.

Date of experience: September 26, 2024