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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,871
quality
23,544
This company responds to reviews on average within 5 days

Instant Feedback

73,061 reviews

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Wisconsin
1 review
0 helpful votes
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Tech support very helpful.
October 13, 2024

Had a mfg defect and tech support helped me get the problem solved in the quickest time.

Date of experience: October 3, 2024
California
1 review
0 helpful votes
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Great job on getting my items
October 13, 2024

Customer services was excellent on answering all my questions. They knew everything I was asking about prior to buying items.

Date of experience: October 3, 2024
Oman
1 review
0 helpful votes
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5 stars
October 13, 2024

Quick in responding and providing solutions and lost item request was accommodated and replacement request was very smooth and fast

Date of experience: October 3, 2024
Louisiana
1 review
0 helpful votes
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Did not fit
October 13, 2024

Did not fit the 2007 Road King FLHR. Tried for an hour and there is no way this bracket is clearing the fender to mount to the saddle bag brackets.

Date of experience: October 3, 2024
Oregon
1 review
0 helpful votes
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Easy ordering for specific parts and quick shipping. Definitely love ordering parts from this company.

Date of experience: October 3, 2024
Georgia
1 review
0 helpful votes
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Need to have more shipping options
October 13, 2024

Don't like FedEx shopping it takes to long and they never deliver when there delivery date is

Date of experience: October 3, 2024
Illinois
1 review
0 helpful votes
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Easy app to match your bike and parts. Reasonable pricing and quick delivery!

Date of experience: October 3, 2024
Florida
1 review
0 helpful votes
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Parts
October 13, 2024
Updated review

They fit good like they said they would and the shopping was easy.

Date of experience: October 3, 2024

Quick and easy
September 28, 2024
Previous review

Quick and easy

Date of experience: September 18, 2024
Illinois
1 review
0 helpful votes
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Part fits
October 13, 2024

I ordered a lens for my fender tip light. The correct part came and fit the bike.

Date of experience: October 3, 2024
Texas
1 review
0 helpful votes
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Wrong part.
October 13, 2024

I was sold a product they know is incorrect and won't fit. The product is still on their web site. They did say they would take the product back and refund my payment.

Date of experience: October 3, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Canada
1 review
0 helpful votes
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Ordered Brake Disc for Motorcycle
October 13, 2024

Good price, fast shipping, great customer service. Thank you!

Date of experience: October 3, 2024
Wisconsin
1 review
0 helpful votes
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Just right
October 13, 2024

Great price especially compared to the Harley dealership.

Date of experience: October 3, 2024
Missouri
1 review
0 helpful votes
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Amazing service
October 13, 2024

Ordering the required part was simple. Shipping was fast. Thank you

Date of experience: October 3, 2024
Tennessee
1 review
0 helpful votes
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JP good
October 13, 2024

J&P Cycles done a great job. FedEx did a terrible delivering the boxes!

Date of experience: October 3, 2024
Alabama
1 review
0 helpful votes
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Fast delivery.
October 13, 2024

Parts arrived very fast, and fit perfectly! Exactly as described.

Date of experience: October 2, 2024
Illinois
1 review
0 helpful votes
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Chrome swingarm pivot caps
October 13, 2024

Always awesome to order from J&P!
Great service, fast delivery, Great pricing!

Date of experience: October 2, 2024
New York
2 reviews
0 helpful votes
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What you need!
October 12, 2024
Updated review

I've been doing business with JP Cycles for years and they always have what I need no matter what the bike. Their customer service reps are top notch.

Date of experience: October 2, 2024

Best price
May 28, 2024
Previous review

As always, JP Cycles is a positive experience. Great price, great selection!

Date of experience: May 18, 2024
Connecticut
1 review
0 helpful votes
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Windscreen as advertised
October 12, 2024

Easy ordering and came quickly. Very happy with the windscreen.

Date of experience: October 2, 2024
Texas
1 review
0 helpful votes
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Great Company
October 12, 2024

Good people to talk with, customer service is good, and will continue to do business with them.

Date of experience: October 2, 2024
Michigan
1 review
0 helpful votes
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10/10
October 12, 2024

10 out of 10 highly recommended the helmet delivery services were impeccable

Date of experience: October 2, 2024