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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,850
quality
23,400
This company responds to reviews on average within 5 days

Instant Feedback

72,612 reviews

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Colorado
2 reviews
0 helpful votes
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Missing product
December 11, 2024

Easy peasy! After my first shipment showed up, without all the products, I immediately called and received great service from J&P. Order was resent and I received it approximately one week later.

Date of experience: December 16, 2024
Texas
1 review
0 helpful votes
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Fast
December 11, 2024
Updated review

It was easy and arrived early. But forcing me to write more on my review is kind of ridiculous just to submit it.

Date of experience: December 1, 2024

It was easy and fast enough
November 30, 2024
Previous review

It was easy and fast enough

Date of experience: November 19, 2024
Oklahoma
1 review
0 helpful votes
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100 sidewinder cyclinders and pistons
December 11, 2024

Order and delivery were great. I just have to make time ti install them

Date of experience: December 1, 2024
Arizona
1 review
0 helpful votes
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A+
December 11, 2024

Been wanting this lid for a while,Absolutely perfect fit. No complaints

Date of experience: December 1, 2024
Missouri
1 review
0 helpful votes
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Great time in getting parts
December 11, 2024
Updated review

Have got a few things from JP gets here in a good time and fits.

Date of experience: December 1, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Please get here fast
February 29, 2024
Previous review

Please get here fast

Date of experience: February 28, 2024
Iowa
1 review
0 helpful votes
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It fit!
December 11, 2024

Road King windshield fit, mounting brackets and all to my surprise as long as you insert top first!

Date of experience: December 12, 2024
Florida
1 review
0 helpful votes
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Easy as can be
December 11, 2024

Simple and easy to find items all across the site and cs in chat is very helpful

Date of experience: November 22, 2024
Pennsylvania
1 review
0 helpful votes
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Need a tire in 24 hours?
December 11, 2024

Needed a new tire for my bike asap. Ordered and had a tire delivered within 24 hours, talk about quick! I appreciate the easy ordering and quick delivery, saved me a ton!

Date of experience: November 22, 2024
Kentucky
1 review
0 helpful votes
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Cheaper than my local shop by far.
December 11, 2024

Quick and easy. Inexpensive. Website was easy to use. Will definitely use again.

Date of experience: December 15, 2024
Illinois
1 review
0 helpful votes
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Nice
December 11, 2024

Everything was fine and staff very knowledgeable thanks for all your help

Date of experience: December 16, 2024
Texas
1 review
0 helpful votes
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Excellent experience
December 11, 2024

J&P made everything easy to shop, compare, and receive great merchandise in a timely fashion. I got exactly what I needed without any issues.

Date of experience: November 30, 2024
Colorado
1 review
0 helpful votes
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Visers
December 11, 2024

Quick and easy found what i was looking for, promptly shipped ha

Date of experience: December 11, 2024
New York
1 review
0 helpful votes
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Accuracy at its best
December 11, 2024

Ordered a tire for my 1999 Honda Shadow Vlx 600 Deluxe. Got it before I expected delivery day which worked out great because my mechanic was available that same day

Date of experience: November 30, 2024
Texas
1 review
0 helpful votes
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Should allow customers to cancel product not shipped.
December 11, 2024
Updated review

As soon as the purchase made I tried to cancel to get a different battery sold by your store. I wasn't able so called first thing and told nothing can be done. Wish you were more accommodating would have spent more. Unfortunately not everyone live by ups to ship back so I'll keep it.

Date of experience: December 11, 2024

I am new here hopefully the products are as good as...
August 27, 2024
Previous review

I am new here hopefully the products are as good as the ease of purchasing.

Date of experience: August 17, 2024
Texas
2 reviews
0 helpful votes
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Good shopping experience on your site! Found items I never thought about!

Date of experience: December 14, 2024
Virginia
1 review
0 helpful votes
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Super approved
December 10, 2024

I was highly pleased with the everything that came with set. All of the pieces felt durable and strong. Also notice a huge difference on the first ride out. Wow such a difference! Thank you so much.

Date of experience: November 30, 2024
Alabama
1 review
0 helpful votes
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Thought the c/c purchase did not go through and could not confirm so called JP on phone to straighten out purchase but had to re order not knowing that the first order did go through but so did the second order and ended.up with 4 sets of points but only needed 1 but I ordered a second set for backup to be safe. Then the first order came next day unexpectedly. Before I could put them in the next day a another package came in with 2 more sets of points so called to find the problem and could not explain what happen before it turned into a mess 3 or 4 calls and 3 hours later on hold or lost connection So got up set on time waisted on phone called for return not much help drove to Fed X to return product could not find FedX 1 hour later told Fed X the return number was in the E mail but no Number was in E mail called JPCyc. Again had to explain all over again put on hold again waited no and no and no answer Called back again now heated under collar waited through the crap again lady answer explained it all over again and again finally then talked to a man and he sent me another but had him send the e mail to FedX not me solved the problem the return was done. So 3 hours at home 1 1/2 to find FedX 1 1/2 hours at Fed X then it was done So 6 hours of day pissed away all over a $ 35.00 purchaser just to send back a double purchase I will have to think before I make another online purchase was not a happy customer after this purchase!

Date of experience: November 30, 2024
Georgia
1 review
0 helpful votes
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I won't buy parts anywhere else.
December 10, 2024

They always have what I'm looking for and it's all hassle-free.

Date of experience: November 30, 2024
Washington
1 review
0 helpful votes
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Great products
December 10, 2024
Updated review

Got great parts but shipping is horrible. Definitely recommend product they sell but hope they start using different companies for shipping

Date of experience: November 30, 2024

Jp always had great products when i need them
September 29, 2024
Previous review

Always good experience with them. But they should find new shipping partner mine got delayed in shipping 3 times and package looked like it got ran over by a truck

Date of experience: September 19, 2024
Minnesota
1 review
0 helpful votes
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Great experience
December 10, 2024

Everything went very smoothly and timely. Great experience

Date of experience: November 30, 2024