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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,864
quality
23,483
This company responds to reviews on average within 5 days

Instant Feedback

72,884 reviews

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Florida
1 review
0 helpful votes
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The worst shipping experience.
January 30, 2025
Updated review

For two orders in a row, it took more than a week for the delivery of items I needed to put my motorcycle back together. They have decided to use the United States Postal Service as their shipping provider. Dennis Kirk uses UPS and FedEx so if you want your parts in a timely manner, I would definitely go with somebody other than J and P. They gave me a $15 credit but it doesn't do any good when your bike sits apart for 2 1/2 weeks. I will go someplace more reliable than using them.

Date of experience: January 20, 2025

Quick and easy with no problems. Thank you JP Cycles!
June 27, 2024
Previous review

Quick and easy with no problems. Thank you JP Cycles!

Date of experience: June 17, 2024
Virginia
1 review
0 helpful votes
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The usual great service!
January 30, 2025
Updated review

Always appreciate J & P's chat functionality in guiding my purchase. I needed help, and got it - without any "sales" pressure. Then, after my selection (shocks) I wanted to pause a day and do some other research. Next day, placed my order. They got it to me (on the East coast) in three days! It's all good!

Date of experience: January 20, 2025

Appreciating help via your chat function
January 26, 2025
Previous review

Appreciating help via your chat function.

Date of experience: January 16, 2025
Tennessee
1 review
0 helpful votes
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Haven't installed
January 30, 2025

Shopping was easy. Not an issue.

Stop with the word counter requirements

Date of experience: January 20, 2025
Texas
1 review
0 helpful votes
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Legends REVO A Shocks
January 30, 2025

Received on time. Easy installation. Haven't had a chance to try them out yet due to weather.

Date of experience: January 20, 2025
Georgia
1 review
0 helpful votes
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Good part
January 30, 2025

The part was what the description said it was and fit my bike.

Date of experience: January 20, 2025
North Carolina
1 review
0 helpful votes
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Tie downs
January 30, 2025

I haven't used these tie downs yet, but they appear to be good. As soon as the weather improves, I'll use them.

Date of experience: January 20, 2025
Saudi Arabia
1 review
0 helpful votes
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Trusted supplier!
January 30, 2025

Thank you very much. I've received my order in Riyadh within 8 days.

Date of experience: January 20, 2025
Illinois
2 reviews
0 helpful votes
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J&P is hands down the best shop. If you ever get a chance to visit in person, do so.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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No problems finding what I needed and ordered it without difficulty. Upon opening the package product was just as photo showed and no defects in the product. Looks good on the motorcycle too!

Date of experience: January 31, 2025
Illinois
1 review
0 helpful votes
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Happy
January 30, 2025

Good people to deal with and was very knowledgeable about any parts I needed. Fast shipping means alot to me

Date of experience: February 2, 2025
Texas
1 review
0 helpful votes
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They look cool.
January 29, 2025
Updated review

Good selection of products.
Easy to order parts and quick delivery.

Date of experience: January 30, 2025

Always easy to find what I want for my bikes
April 6, 2024
Previous review

Always easy to find what I want for my bikes.

Date of experience: March 26, 2024
Washington
1 review
0 helpful votes
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Shovelhead parts
January 29, 2025

Quality parts, military discount, fast shipping, my purchases were cheaper than ebay

Date of experience: January 30, 2025
Montana
1 review
0 helpful votes
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Always the best service and super fast delivery
January 29, 2025
Updated review

Parts in stock fast delivery easy to look up on line while reading reviews so you can make the best choice

Date of experience: January 30, 2025

Painless,in stock and fast delivery is why I love j&p
April 10, 2024
Previous review

Ordered and delivered in 3 days part fit was wrapped to protect very nicely to survive shipping

Date of experience: March 30, 2024
Denmark
1 review
0 helpful votes
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Et godt sted at købe del
January 29, 2025

De har leveret hver gang, uden problemer. Det jeg bestiller kommer til Danmark meget hurtigt.
Så det er super godt.
Alt OK

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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Don't say it will be here in a date if it isn't. Give more accurate delivery info on the site please!

Date of experience: January 19, 2025

ALL GOOD SO FAR
October 25, 2024
Previous review

ALL GOOD SO FAR

Date of experience: October 15, 2024
Florida
1 review
0 helpful votes
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Great risers
January 29, 2025

They fit great on my 96 low rider. They were delivered fairly quickly, and were exactly as described. I use them with my 18" bars. Works great so far. Happy hunting.

Date of experience: January 29, 2025
Mississippi
1 review
0 helpful votes
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Great place for great price on parts easy transaction good selection kinda slow on shipping

Date of experience: January 29, 2025
Florida
1 review
0 helpful votes
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Great selections
January 28, 2025
Updated review

Many great selections with Quick delivery and they had the perfect replacement seat for what I wanted and the fit was excellent

Date of experience: January 29, 2025

I thought I was getting $10.00 off with the promo
November 27, 2024
Previous review

I thought I was getting $10.00 off with the promo

Date of experience: November 17, 2024
Wisconsin
1 review
0 helpful votes
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Complete satisfaction
January 28, 2025

Ordering was easy, confirmation and communication from seller was quick and comforting. Delivery was quick.

Date of experience: January 30, 2025
Pennsylvania
1 review
0 helpful votes
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Harley Headers
January 28, 2025
Updated review

Waited for the sale price and BOOM! Clicked buy and 7 days later there they were!

Date of experience: January 17, 2025

Ohlins
June 27, 2024
Previous review

Picked a mid range set of Ohlins rear suspension for my new bike. Never had them so It's gonna be interesting to compare them to the Legends I already have.

Date of experience: June 17, 2024