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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,868
quality
23,511
This company responds to reviews on average within 5 days

Instant Feedback

72,967 reviews

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Wyoming
1 review
0 helpful votes
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Satisfactory
March 29, 2025

Able to find what I was looking for easily. Had information about the product that I needed to make a informed choice.

Date of experience: March 30, 2025
Oklahoma
1 review
0 helpful votes
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Delivery was delayed butJ&P quickly took care of the problem and I was happy with the pants, price and experience

Date of experience: March 14, 2025
Oklahoma
1 review
0 helpful votes
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Excellent service
March 29, 2025
Updated review

I've been a member for 10+ years and always have had great interactions and great customer service for all my needs

Date of experience: March 18, 2025

Happy existing customer
August 14, 2024
Previous review

Great website and always the proper fit when ordering parts

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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Shipping
March 29, 2025

I was surprised that my tire came unboxed. This is the first time that I had a tire delivered in the past 21 years that was not in a box for added protection.

Date of experience: March 18, 2025
North Carolina
1 review
0 helpful votes
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J&p is my go to for everything I need for our Harley's. I have never had a bad experience, excellent customer service and support.

Date of experience: April 2, 2025

Great shopping experience
October 26, 2024
Previous review

Great shopping experience

Date of experience: October 15, 2024
South Dakota
1 review
0 helpful votes
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Bracket
March 29, 2025

Arrived day sooner than expected which was appreciated!

Date of experience: March 18, 2025
New York
1 review
0 helpful votes
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The shifter shaft I have has a splined end where the shifter mounts,so the shifter needs to be splined so that they match and the shaft doesn't get stripped or worn down.

Date of experience: March 18, 2025
Iowa
1 review
0 helpful votes
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Fast shipping
March 29, 2025

Ordered a motorcycle tire and received within a few days. Thank you

Date of experience: March 18, 2025
Texas
1 review
0 helpful votes
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Not too bad
March 29, 2025

My new axel adjustment bolts work great. But the chrome plating was too thick and had to be rethreaded. But it only took a moment with kit I already had. Fixed my issue. Looks great

Date of experience: March 18, 2025
Georgia
1 review
0 helpful votes
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Just what I expected
March 28, 2025

The parts and service was fantastic as usual. Never have a problem with j&p. Always have what I need.

Date of experience: March 18, 2025
California
1 review
0 helpful votes
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Knowledgeable staff
March 28, 2025

I ordered it from the store and the sales guy was very helpful!

Date of experience: March 14, 2025
Washington
1 review
0 helpful votes
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So far so good
March 28, 2025

Everything is as described, no issues with check out or delivery.

Date of experience: March 18, 2025
Texas
1 review
0 helpful votes
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Timely delivery.
March 28, 2025
Updated review

Great for the price and fast delivery. Fit my bike perfectly

Date of experience: March 18, 2025

Easy to use the web site
October 9, 2024
Previous review

Easy to use the web site.

Date of experience: September 29, 2024
Florida
1 review
0 helpful votes
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J&P for the Win!
March 28, 2025

The J&P ordering and support team is next level brilliant. There's nothing I can say to improve on their current systems and processes. As for the Barnett Kevlar clutch kit, it was easy to install with a much improved clutch feel and engagement over the SE HD clutch.

Date of experience: March 18, 2025
California
1 review
0 helpful votes
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Starter Sol
March 28, 2025

Parts arrived ahead of time. And at a good price. Too bad they're from china.

Date of experience: March 18, 2025
Florida
1 review
0 helpful votes
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Sportster Leather Grips
March 28, 2025
Updated review

Found what I needed, and they were easy to install. No problems.

Date of experience: April 3, 2025

Simple and quick
January 11, 2025
Previous review

Simple and quick

Date of experience: December 31, 2024
Pennsylvania
1 review
0 helpful votes
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The goods you want and afford!
March 28, 2025
Updated review

Went on site found the tires I wanted, ordered the tire needed done deal!

Date of experience: April 1, 2025

I will see when my order has arrived
April 12, 2024
Previous review

I will see when my order has arrived.

Date of experience: April 2, 2024
Kentucky
1 review
0 helpful votes
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Bait and switch
March 28, 2025

I selected save 10%, when I went to apply it to my order. It said I wasn't eligible. Not cool at all. This may be my last order from JP cycles.

Date of experience: April 1, 2025
Michigan
1 review
0 helpful votes
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Kuryakyn and Mini Driver boards
March 28, 2025

J&P Cycles always has just what I need for my bike! Easy to locate what I'm looking for on the website and a thorough description of fit as will as size/dimensions! Couldn't be happy with this business! Customer Service is also awesome!

Date of experience: March 18, 2025
Massachusetts
1 review
0 helpful votes
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Part installed as expected less then 1/2 the OEM price. Voltage performed as anticipated

Date of experience: March 29, 2025