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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,866
quality
23,498
This company responds to reviews on average within 5 days

Instant Feedback

72,914 reviews

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Washington
1 review
0 helpful votes
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I had a problem with the rear seat bolt. The bike had a improvised metric bolt and it was always working loose. I have searched for a way to get a proper assembly to fix the problem but they were expensive and wouldn't work on my bike. I saw a tutorial video on how to easily install the part. I looked up the part, and problem solved! I always check you folks first for parts. Very rarely do I need to go elsewhere. You all do an excellent job!

Date of experience: November 22, 2025

Had what I needed and at good prices
November 19, 2025
Previous review

Had what I needed and at good prices.

Date of experience: November 8, 2025
Florida
1 review
0 helpful votes
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Clutch ball ramp
December 2, 2025
Updated review

I ordered a Meuller clutch ball ramp.
The product was delivered very quickly.
I just test rode the bike and the clutch pull was much easier.
I have bought quite a few items from J&P over the years and have been very pleased with their prompt service.

Date of experience: November 22, 2025

Very easy after updating my account
November 18, 2025
Previous review

Very easy after updating my account.
Always a pleasure to buy from J&P.

Date of experience: November 8, 2025
Washington
1 review
0 helpful votes
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Hardware not included
December 1, 2025
Updated review

When selling new floorboards whether or not it comes with new hardware should be mentioned. I'm not sure who would install new floorboards with old hardware.

Date of experience: November 21, 2025
Kimberly E. J&P Cycles Rep
4 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


HAD TO WORK TO GET 10% CODE AND NOT APPLIED!
November 20, 2025
Previous review

HAD TO WORK TO GET 10% CODE AND NOT APPLIED!

Date of experience: November 10, 2025
Arkansas
1 review
0 helpful votes
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Deliveries always been right on time. Product has been great and upstanding quality lasting and I will always order from JP Cycles first.

Date of experience: November 21, 2025

Deliveries always been right on time. Product has been great and upstanding quality lasting and I will always order from JP Cycles first.

Date of experience: November 21, 2025
Florida
1 review
0 helpful votes
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Carb parts
December 1, 2025
Updated review

Business as usual. Even though I worked at J$P for 4 years, and they fired me for buying too much stuff ( 5 bikes) I got over it-usually still the 1st place I shop because I know the system etc. It would have been cool if everything showed up at the same time-but no biggie.

Date of experience: November 21, 2025

Carb parts
December 1, 2025
Previous review

Business as usual. Even though I worked at J$P for 4 years, and they fired me for buying too much stuff ( 5 bikes) I got over it-usually still the 1st place I shop because I know the system etc. It would have been cool if everything showed up at the same time-but no biggie.

Date of experience: November 21, 2025
Hawaii
1 review
0 helpful votes
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Shipping updates lie
December 1, 2025
Updated review

Posted Expected delivery came and went with shipping updates saying shipper still waiting to receive items. Customer service was of zero assistance. About a week later update from shipper goes from still waiting, to received at my post office with nothing in-between.
Better to not have tracking then just having bs

Date of experience: November 20, 2025
Kimberly E. J&P Cycles Rep
4 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Shipping updates lie
December 1, 2025
Previous review

Posted Expected delivery came and went with shipping updates saying shipper still waiting to receive items. Customer service was of zero assistance. About a week later update from shipper goes from still waiting, to received at my post office with nothing in-between.
Better to not have tracking then just having bs

Date of experience: November 20, 2025
California
1 review
0 helpful votes
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Needed it, got it, happy.
November 30, 2025

I see people daily who look like my friends from my younger days. They are wearing globulous safety gear and standing upright on electric scooters, carefully navigating through life like padded mailboxes on rigid posts, their flaps agape and red flags erect, looking forward to their next check.

I observe this and feel as though life is slipping away. No, not slipping away from ME per sé, but these individuals are slipping away from their OWN lives while stiffly yipping along on their reasonable conveyances, biting their lips in concentration, ignorant of lust.

They will never know the endless frustration yet satisfying joy of conquering the magneto. Nor will they glance onto dark plate glass windows late at night while the city sleeps, watching their spokes gleam and flash or feel their ribcage rattle as they roll with friends KNOWING that just around the corner lies rarely excellent whisky and the finest $#*! anywhere on earth.

Elbows out. Knees locked. Silent. Thrifty.

Some of These men have beards.

Date of experience: November 20, 2025
California
1 review
0 helpful votes
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Great company to work with
November 30, 2025
Updated review

I was looking for a cover for my motorcycle. Not sure of the size needed. I was chatting with a representative and he was able to help me within a minute.

Date of experience: November 20, 2025

Great company to work with
November 30, 2025
Previous review

I was looking for a cover for my motorcycle. Not sure of the size needed. I was chatting with a representative and he was able to help me within a minute.

Date of experience: November 20, 2025
Texas
1 review
0 helpful votes
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J&P was great But
November 30, 2025

I ordered Drag Specialties passenger peg mounts and like others posted, they were rusty and nearly impossible to screw the bolts in without a bench vice and can of WD-40. I got them yo work because i need them but Damn!

Date of experience: November 15, 2025
Texas
2 reviews
0 helpful votes
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Always a good experience
November 29, 2025
Updated review

Jp is always fulfills my orders in a very timely manner parts have always been correct and good quality prices are fair. Will continue to shop there with confidence.!

Date of experience: November 19, 2025

Ease of use is very good
November 18, 2025
Previous review

Ease of use is very good

Date of experience: November 8, 2025
Georgia
1 review
0 helpful votes
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Zero quality control or representative knowledge
November 29, 2025
Updated review

I ordered an intake and it was delivered, paid for overnight shipping. Box had two different intake parts in it that were mismatched, instead of overnighting me another one they shipped one 3 days later and it showed up a week after the first one, it too was wrong and had mismatched parts. After contacting customer support i was reassured why I don't use big companies. Thier knowledge was horrible and their ability to reply or delivered information was horrible.

Date of experience: November 19, 2025
Kimberly E. J&P Cycles Rep
4 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!


Easy navigation
November 18, 2025
Previous review

Easy navigation

Date of experience: November 8, 2025
Georgia
1 review
0 helpful votes
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S&s lifter collars
November 29, 2025
Updated review

I couldn't get the stock Harley's junk plastic lifter collars installed without putting pressure on the lifters and jamming them from freely moving in the bore. Ordered the aluminum S&S collars and they functioned perfect on the first attempt to install them. I'm a Harley fan, but it is pitiful that they can't build a motorcycle with quality parts with the price they are charging!

Date of experience: November 19, 2025

They always have what I need, and ship fast
November 14, 2025
Previous review

They always have what I need, and ship fast

Date of experience: November 4, 2025
Virginia
1 review
0 helpful votes
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J&P Cycles For The Win!
November 29, 2025
Updated review

Needed a part for my bike and went to the J&P website, ordered it and was at my house a few days later. Packaged well and no issues!

Date of experience: November 11, 2025

J&P website makes it easy to find the parts I need...
November 17, 2025
Previous review

J&P website makes it easy to find the parts I need for my specific bike as well as shop tools/accessories!

Date of experience: November 7, 2025
Mississippi
1 review
0 helpful votes
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Saddleman seat
November 29, 2025

JP cycles is a great place to order from good prices. Good service. Seat fit right on the bike like it was supposed to haven't ridden it yet as to the comfort level.

Date of experience: November 19, 2025
Canada
1 review
0 helpful votes
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Love the shorty levers!
November 28, 2025

Had a broken lever and needed to replace it. Always loved the look of these shorty levers. No I know I really like the feel of them as well!

Date of experience: November 18, 2025
Georgia
3 reviews
0 helpful votes
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I needed a new battery for my 2020 sportster. It arrived quickly. I was thrilled. Went to the garage, two hours later I decided to check YouTube. This battery isn't compatible with my bike despite JP's app saying it was. I've got decades of motorcycle experience, torn 2 shovelheads down to the frames and rebuilt them, turned sporties into choppers, and done a ton of work on baggers. This experience was next level not fun at all. Thankfully I was able to return the battery, but had to purchase a new battery from The Company and lost a few too many hours of riding.

Date of experience: November 18, 2025
Kimberly E. J&P Cycles Rep
4 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Always has what I need to keep my shovelheads on the...
August 21, 2025
Previous review

Always has what I need to keep my shovelheads on the road!

Date of experience: August 11, 2025
Colorado
1 review
0 helpful votes
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Good product, very poor shipping!
November 28, 2025

I ordered from Jp cycles and always get things a month later.
The worst was a motorcycle tire that took a month to get.
I ordered from Parts Giant and recieved a tire in three days! And it was cheaper!

Date of experience: November 18, 2025
Kimberly E. J&P Cycles Rep
4 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Kansas
1 review
0 helpful votes
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Shinko rear tire
November 28, 2025

Finding product was easy enough along with checking it out… my only complaint was the delivery person just leaned my tire up against my garage door instead of my front door!

Date of experience: November 17, 2025
Georgia
1 review
0 helpful votes
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Easy to install
November 27, 2025

I have seen this product before, I want to try it out. So I finally purchased one, it was delivered in timely manner. Installation was extremely fast and easy. I was in a PGR escort and finally I can find neutral fast and easy. I highly recommend it to anyone who wants to find neutral on stoplight.

Date of experience: November 17, 2025
Texas
1 review
0 helpful votes
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Repetitive emails are annoying
November 27, 2025

The overall experience was great but sending a follow up email after I ignored the first one about a review is highly irritating

Date of experience: November 17, 2025