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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Had what I needed in stock and quick response showed up with no issue
In stock inventory kept the project on schedule
Order experience was quick and easy it took about a week to say my jacket shipped however it arrived in 2 days on FedEx.
JP Cycles has good parts and Prices, but totally falls down on the Job when it comes to them dealing with their Delivery service FedEx! I absolutely had to have several parts before my son left to finish his bike. FedEx delivered the parts somewhere else, so I called JP Cycles to have them get in touch with FedEx! They Flat Refused to until "2" days had passed! I called FedEx myself and demanded they send their driver back to where ever he delivered my package and being it to me! 6 hours later close to 8pm they (FedEx) delivered my parts. No thanks to JP CYCLE!
Overall, I had over all the Years a very good experience with JP Cycles. I also enjoy to order everything on one Place. And JP has a huge selection.
But it's getting more and more complicated to order Stuff from JP because there are more and more restrictions about high Quality Products.
Rather they don't want to sent it or we as international consumers are blocked to order that.
If we are forced to order Products from different Sellers or we have too fly to the US or we have too sent them to a different private Adress in the US that means that we bother other People in the US This is not in the idea of us citizens.
For everybody's understanding some Products from S and S or from Gates like Drive belts or so they will not ship for some reasons. And many more. In the End we will be able to order junk.
That means over Time it moves to other may Asian Shops and I don't think that is a good idea. All I want is order everything in the US from one Vender and a fair Price. And also I protect American Jobs and workers. We buy for a couple grand every Year. So get away with restrictions and move manufacturer to competition. I hate to say it, that we search for alternatives.
Kind Regards Chris
Please make sure that the Adress is correct
Awesome as always. Products work on my vintage motorcycles.
Ordered the All balls wheel bearings for the ultra classic and they fit as advertised
I've ordered two items with J & P Cycles so far… both items arrived fast, well packaged with excellent tracking and cool emails to inform customers about their purchases.
Shopping with jpcycles is awesome… love the free shipping.
Totally satisfied with purchase. From beginning to end, everything was excellent about my experience. I'll definitely be a repeat customer.
Appears that you have the product I need. Nice!
Service department helped out immensely with tracking down one of the tires lost by FedEx.
They have a great line of products to choose from and service and shipping
Quick good prices accurate about delivery days. Quality parts
Good price arrived quickly. Thumbs up all the way around...
It was quick and easy and everything was in-stock and delivered fast.
This is the second brake caliper i have bought from you guys, the first had a little issue but was quickly sorted out with some speedy emails from bill k, he was great, sorted issue easy thanks again
Don't know bikes so part hunting was hard. Show, this is not my review. This is your review forcing me to use more words thanks
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
It was great I needed some wheel bearings and they were quick to find and all the info was there which helped me make the right choice
You guys are great, looking forward to my next order. Have several things on my wish list, appreciate the rapid shipping and tracking information for my orders.
I ordered my parts and it came good shape and fast you can't ask for more than that
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience — we’re truly sorry for the frustration and stress this caused, especially with a time-sensitive situation like helping your son finish his bike.
You're absolutely right to expect better support when something as important as your delivery goes wrong. We want to clarify that the reason we typically wait up to 2 business days before opening a lost package investigation is because, in many cases, FedEx is able to resolve the issue on their own. Often, if a package is misdelivered, someone at the incorrect address reaches out to FedEx directly, and they’re able to recover and redeliver it without delay. That’s exactly what seems to have happened here — but we recognize that this didn’t help you in the moment when you needed answers fast.
We’re glad FedEx eventually got your parts to you, but we understand how stressful it was having to take on the legwork yourself. Your feedback is valuable, and we’ll continue working to improve how we support our customers when things like this happen. You deserve that peace of mind.