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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Very informative very responsive an easy to work with an always respectful
Quality parts and tool came quickly and in expected timeframe
It shipped and was here within days. I bought a new exhaust for my KLR 650. It works great and has improved performance.
The caliper was installed but my break is very soft and the brake handle pulls all the way to the hand grip. I'm hoping that it will improve with more usage. I am concerned with the stopping power of the caliper
Found what I needed. Fast shipping. No problems. Great service
I don't want to. I don't want to. I don't want to. I don't want to.
Positive. Fitment of product check upon check out is a positive. Options of product to choose from. I'm
Received my floorboards earlier than date estimate. 6th gear to your staff
I order lots of parts from lots of places. This order included the best delivery status I have ever encountered.
Received as described. Not installed yet but i think they will work out good
EXCELLENT APPT. ITEM WELL DISCRIVED, FITTED PERFECT. (BY THE WAY... IT LOWER ME OVER AN INCH. SAVED ME OVER $600 ON A LOWERING KIT. I AM 5 ' 4".
Frinedly way of buying, competitive and well explained.
Found a Chrome shift lever just 2 inches longer than normal. Shipped quickly. Arrived as it should.
The new windscreen arrived quickly and it's way more subs than the original. Perfect fit installed in minutes.
Almost always get a great person on the phone, Thanks!
Call in order, some personal don't know what your company has, I have been buying from J&P Cycles from the beginning in Iowa when they motorcycle people. The internet is hard to navigate for us old riders and trying to get the military discount is almost impossible.
Holds great in corners! You can't get a better tire anywhere for the price and shipping (for me) was 2 days!
Wry pleased with the shopping experience and part was delivered in a timely manner. Product quality is top notch and was very well priced… thank you very much… I'll be coming back for more!
I noticed the muffler on my product was dented, denied support due to having already installed it as it was now "final sale" no other options were given to me and I was directed to the manufacturer. I am very disappointed in how this went, and damaged my trust with J&P.
The products I ordered for.my HD primary project were as described and are functioning well. Majority of parts were delivered from NJ to GA in 2 days. However the primary chain was delivered from NV via 12 stops! That took close to 2 weeks and delayed my project. I suggest J&P Cycles to study more carefully their delivery chain to avoid this from happening to their other clients.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the muffler arrived damaged and understand how frustrating it must be to discover this after installation. We know you expected better, and we’re sorry to have let you down.
Unfortunately, once an item has been installed, it is considered a final sale and no longer qualifies for a return or exchange through us, as outlined in our return policy. At this point, any issues like damage or defects fall under the manufacturer’s warranty process.
We provided the manufacturer’s contact so they can assist you directly with a warranty claim, as they have the tools and authority to address this kind of situation.
We understand this isn’t the resolution you were hoping for, but we appreciate your feedback and will continue working to improve our process and communication. If you need help with the warranty process or have any questions, we’re still here to assist however we can.