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Joyride Harness Reviews Summary
Joyride Harness is a dog walking harness designed to prevent pulling and provide comfort for dogs. It features a no-pull design, easy on/off straps, and reflective materials for night walks.
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Scamming company that provides zero customer service. Shipping is faked( FedEx create label for weeks).
They take money and don't care.
They should be closed.
I got the joyride harness for my puppy first and loved it so much we ordered the rainbow one for my three legged husky mix. They are so easy to put on and our dogs are so comfortable in them. I've trained every harness on the market at this point i think, and this is the best one hands down.
I have a long, skinny dog and it can be difficult to find a harness that works for her odd body shape. Luckily, the XS Joyride Harness fits her perfectly and is super cute to boot! I now have it in three colors... depending on her mood, obviously.
That is wonderful! Thank you so much for taking the time to review our products. We appreciate your support. Very happy you found a fit for your furbaby.
This company has exceeded my expectations with the quality of the products. They even stand behind the warranty of their products. My dogs harness was frying on the upper part of the harness. By the handle. I reached out to them on the webchat. They advised me to send a photo of the harness and an agent would get back to me. They promptly did so. And sent out a new harness. I received it in 7 days. Thank you so much Joyride Harness for standing behind your products and having such quick response times. My Tankie really appreciates his harness.
Thank you for letting us know about the broken harness. We stand by our products and want our customers to be happy and satisfied with their purchase. Thanks again for taking the time to review.
This is the worst customer service I have seen in a long time, possibly ever. They are dishonest and unresponsive. No one answers chat features, no one answers the phone, and their responses over email are slow, unhelpful, dishonest, and vague. It appears impossible to leave a review on their own website, which makes me think that all of the good reviews are falsely generated.
The website says that they will send a label for exchanges, but they have not done so and have given me the runaround about that for nearly a month now. I have disputed the charge on my credit card because it has been such a horrible experience and I am done dealing with them.
I am very sorry for your experience with our company. If you provide your order number we are happy to review what the issue is for your exchange. We are experiencing a high volume of emails and web-chats do to an influx of new customer orders. We are working with our email and web team to make sure they are providing quick customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review. We appreciate the feedback. We are so happy you found one that is a good fit for your tripod pup. We love them so much.