JostensReviews 227

The first time I purchased graduation stuff from Josten's was 30 years ago (1989), of course they didn't have a website then. The customer service and quality of the products were a lot better back then too. They are soooo slow now. There is inaccurate information on their website. They respond with inaccurate information and put it off to the "school representative", they tell you to have your student talk to him. They tell you when the representative will be at the school but no other way to contact the representative (I have a special needs student so that doesn't work for me). The website isn't working properly half the time but "they are working on it". Things come out misspelled and arrive late. If anyone has information on another company that supplies the same kind of products and services - I like to have it! I want to propose a change to our school board.

I placed two orders for announcements with this company. The first order was as expected. I needed more graduation announcements for my son's high school graduation. When I received the second order. They were of horrible quality and printed on regular paper card stock you would purchase from Office Depot. I was so embarrassed to send those announcements out. I contacted Jostens for a refund and asked to send them back. I was told they would only provide a 20.00 refund for those crappy announcements! Then a month later I never received the refund by check! I contacted them and they had no idea about the refund. I requested a supervisor and they placed me on the line with a supervisor poser that had no authority! They finally listened to the call to confirm my refund after placing me on hold for several minutes. I then requested a full refund instead. I was told they would call back with the decision from a supervisor. I did not receive a call and had to call them back 4 hrs later! I requested a real supervisor and she was rude and stated they would only provide a $20.00 refund and now requested I send the announcements back to them for a full refund. They were not providing a return label. I already paid for announcements form VISTA PRINT(Better Quality and cheaper BTW) and had to rush the delivery because of their poor quality announcement they sent me. I was not about to give them another dime of my money. I doubt they will send me a refund. Beware, they are not a great company, poor customer service and poor quality. I would suggest to order your announcements else where! Nothing was resolved. They didn't even apologize for not sending my refund originally or compensate for it.

I ordered my cap and gown in March and everyone in my cohort has received theirs except for me and one other girl. This is beyond upsetting. I was told in March that it would arrive mid April - was told last Thursday that it would arrive friday. I was told today that it would arrive at 4:30 - now I was told that it would arrive May 3rd. I wont have time to get it pressed. This is so upsetting. Its not even guaranteed that it will arrive May 3rd. Looking at the reviews and that most of the reviews are a 1... I wish I would have had another option for a vendor for Mount Saint Mary's University - Doheny Campus. What happens if you deliver it after I graduate?