Joss & MainReviews 1,335

I ordered an indoor/outdoor rug from the website, it came within a week of ordering it. Sadly the rug had started to fray a bit on one edge so I called to return or get a replacement. They refunded my money since the product was defected and told me I can keep the rug, donate it or fix it. I am not sure why everyone else had such a bad experience but I thought their service for delivery and customers was top notch. I will be shopping here again.

I haven't actually received my product yet, so I don't know yet if I'm happy with this purchase or would recommend it to a friend.

But the website is terrible. The pictures look good and the layout looks nice, but I can't find a way to search for the products I'm shopping for. I couldn't navigate the site or get to anything in particular. The idea of signing in just to view your store is absurd. I entered random information just to gain access to the website, but when I actually was interested in something and I wanted to purchase it, I had to log out and start over in order to make that purchase. I hope I don't get daily emails now.

What's up with the timer countdown? I don't understand why I can't keep an item in my shopping cart without the timer countdown. It might make sense if you made the buyers aware of how many of each product are in inventory, but that information is not available.

The site also freezes and I had difficulty getting it to load. Maybe the website needs some attention there also.

I am a new customer, but just ordered my 3rd item from Joss and Main. So far, I have had nothing but a good experience with them. Right after I ordered the first item, I had a question for their Customer Service. Within an hour, I received a reply in my e-mail. The second item was a beautiful cabinet that is much nicer in person than it looks in the picture. They seem to have good quality merchandise at a great price and a variety of items you just don't see anywhere else. And I love that the shipping charge is good for a whole month!

When it comes to mdse. Display, this website is beautiful. When it comes to communicating with J&M, I thought it was awful. I ordered something as a gift and wanted it known as such to J&M and NO PRICE to appear anywhere on this shipment. I could not, there was no place to inform J&M of this. I could not locate a phone number if I wished to speak with a living person. I could not, no phone number easily seen. If I could find this product elsewhere I would buy there, based on this problem!

I usually do not frequent websites that require a log-in before you can even look at the site but I was looking at furniture online and the JossandMain site came up so I registered just to look at the site. Thankfully, I had the presence of mind to use a special email address and not my regular one. When I visited my rarely used special email address, JossandMain had sent me literally dozens of emails. They sent several emails on many days. Email overload. No reason for that.

Terrible. I gave one star because I love looking at the site for ideas. With my first order, for a rug and lamp, the order appeared to go through. The same day I ordered a kitchen table. I received an email confirmation for the table, but not for the rug and lamp. Customer service told me that no order went through for a lamp and rug. I asked them if they were sure, because if it didn't go through, I would order again, and I didn't want duplicates. They said they were sure. Of course an hour later I received email confirmation for 2 orders of rug and lamp. I called to cancel one order, which they were happy to do. I then received an email confirmation that only the lamp was cancelled. Ugh. Eventually I was able to cancel the rug. THEN, I received an email that unfortunately the rug was going to take an additional 6 weeks to deliver. OK. THEN, the table arrived with a defect. I decided to live with the defect, because the table was going into the kitchen, it wasn't super expensive and I have a baby who would likely ruin it anyway. THEN, the lamp arrived with a major defect, the lamp is glued half off the base. Completely ridiculous. This one is going back. Can't wait to see what the rug looks like.