JomaShopReviews 6,623

I am very disappointed with the lack of service from Jomashop after buying a Heritor HR2401 watch and receiving two watches and being charged twice. The error was caused because I was unsure the first order was completed online (an issue with Jomashops website or my web connection?) but was told by email by a Jomashop employee that no order had been received and I should place the order online again! I did this and received two watches and was charged twice. It was clearly their mistake by telling me my order had not been received but they refuse to take responsibility I expected fixing this problem would be easy and quick- however, all I get is unhelpful, rude junior employees.
It is clear Jomashop does not have a customer service culture- their senior managers are not involved in ensuring good service.
Beware of this business - I certainly would not trust them with an expensive watch purchase

Sent Watch with Manufacturer's Defect on Watch Dial

I ordered a Citizen Eco Drive watch for my son from Jomashop.com. Upon opening the watch box, my son immediately noticed extra lum on the watch dial. It looked as though the watch has an extra second marking above the "8" position on the dial. I went through the hassle of requesting an RMA number to return the watch because I was reluctant to give Jomashop a second chance with an exchange. I called Jomashop today to check if they could sell me the same watch at the same price due to the previous order problem. After being placed on hold/Muzak for 30 minutes, I was disconnected. I then went to the Jomashop.com website and live chatted with a sales rep. Similar story: 30 minutes of "let me check if I can offer you the same May 2015 price," but it was very apparent the sales rep was just letting me sit without taking any action on his end. After 30 minutes, the Jomashop sales rep responded that their watch acquisition price had increased and Jomashop could not match the May purchase price. I was not willing to give Jomashop a second chance under those terms and I suggest that you not give them a first chance.

Bought a Rado and it loses 5 min a day (quartz). Sent it back at my cost and they never fixed it. Now they won't return my calls. Ave yourself the hasslelook somewhere else

Great prices - ok site - really nice deals, customer serve was about what you would expect - will buy again surly if find what i like

What a site! Fast shipping, gr8 prices... my go to place for watches :)

I placed an order for a Wolf watch winder 12-11-13. It was supposed to be overnight shipping. When I didn't hear anything from them by that weekend I called and after a 45min hold was told the item was packaged and ready for shipping and I would get a confirmation email later that evening. WHen no email arrived by the following morning I emailed their customer service and was responded to later that day that the order was shipping and I should have a confirmation by the following morning. When still no confirmation email I called and was again on a hold for 50min. WHen a rep came on he told me he saw the item shoeing ready for shipping and didn't understand. When he finally came back 15min later he told me he had no answer. When I asked what that means he had nothing more to say but if I was unhappy I could cancel my order. I asked for a supervisor who gave me some story about a high demand and their quality control being behind and they didn't have the item as they came in damaged and had to be sent back for replacement. When I asked why customers were not notified he simply said there has been no time. When I told him that this order at this point was over a week old he stated if I was unhappy I could cancel. I told him that if the price wasn't as good as it was and the date wasn't this late I would have but at this point they need to fill the order. He assured they would send out update by days end. Not surprising that no email came. However friday afternoon at 4:02pm I got an email from an **manager stating that the item would be shipped monday 12-23-13 and I would receive it Tuesday 12-24-13. Again, not surprisingly, but very disappointing the package did not arrive. Every other package ordered from many other companies, even as close as 2 days before the holiday arrived, but not the 1 ordered 2 weeks prior. Their company and customer service are pathetic at best!
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