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JomaShopReviews 6,623

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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California
1 review
0 helpful votes
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Excellent
November 7, 2015

Very fast response and order filled quickly- received within three days-

Date of experience: November 6, 2015
Texas
1 review
0 helpful votes
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Mondaine Sport Chrono II
November 7, 2015

Item was exactly as described. Item arrived in good time and was well packaged. I would definitely order from Jomashop again.

Date of experience: November 6, 2015
Colombia
1 review
1 helpful vote
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Excellent service
November 7, 2015

Reasonable price. Excellent product. Fast shipping

Date of experience: November 6, 2015
South Carolina
1 review
1 helpful vote
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Great buy!
November 7, 2015

Shopping experience was fantastic! Styles are the latest, really liked the confidence with the Norton insurance too. My watch arrived exactly as described, in original packaging and worked perfectly. I will certainly come back for watches in the future.

Date of experience: November 6, 2015
Massachusetts
1 review
0 helpful votes
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Decent
November 6, 2015

I got multiple watches from Jomashop, I don't know which order they are asking me to write a review, usually they are very good. I do have one problem with missing the manual and took them a little bit time to mail that to me, but other than that, its quick and good. If you haven't bought anything from grey market watch seller before, one word of advise, do not remove any tag or clear plastic thing until you try out and absolutely think you keeping the watch or the watch's movement is good enough for you, otherwise you will have a hard time getting refund or return from ANY grey market watch dealer.

Date of experience: November 5, 2015
Illinois
1 review
0 helpful votes
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Raymond Weil pure luxury
November 6, 2015

I just love the watch. It is truly beautiful. I wear it every day. It can be worn with jeans or formal wear. Great experience. I would definitely order from Jomashop again.

Date of experience: November 5, 2015
California
1 review
0 helpful votes
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Honest and reliable
November 6, 2015

Most of my watches I ordered at Jomashop at first I was very skeptic if this site will deliver my order and if safe and secure. My experienced with them was awesome, So far I don't have a problem with my orders and I feel safe ordering from this site. I'm glad they already have some payment arrangements, the only thing I'm not satisfied, their apr is quite high, I hope they will lower their interest and or no interest at all. Just wishing... TRULY IM RECOMMENDING JOMASHOP!

Date of experience: November 5, 2015
Hong Kong
1 review
0 helpful votes
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Excellent service
November 6, 2015

I bought a watch from this site and really love the experience. The product is genuine and reached me before the timeline.

I would definately recommend Jomashop to my friends for quality product and service.

Richa

Date of experience: November 5, 2015
New Jersey
1 review
0 helpful votes
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Great company
November 6, 2015

Purchase multiple times. Any questions I had, I would a very prompt response that far exceed my question. All willing to give assistance. Would recommend. Product is exactly as described.

Date of experience: November 5, 2015
New York
1 review
0 helpful votes
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Always what you want.
November 6, 2015

I've ordered several watches from Jomashop and always 100% satisfied with selection, price, service and fast protected delivery. Simply the BEST!

Date of experience: November 5, 2015
Illinois
1 review
0 helpful votes
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Bought a new watch!
November 6, 2015

Fast, efficient, relatively cheap... that's what I like.

Date of experience: November 5, 2015
Florida
1 review
0 helpful votes
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I bought my husband a watch for our 5 year wedding anniversary. I found the best price on JOMAshop. I was a little skeptical because the price was so great... But they were very professional, they shipped very quickly and my husband loves the watch. It was a great experience. I would recommend them to anyone.

Date of experience: November 5, 2015
New York
2 reviews
0 helpful votes
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Exploring jomashop.com
November 6, 2015

Well, jomashop web site design is breath refreshing, easy to find easy to read and explains all the details very clear. I enjoy scrolling to see their stock variety. After the sale it is shipped really fast, it is packed very secure,
I would recommend buying there because the service and the price counts fits our budget. They deserve a 5 star.

Date of experience: November 5, 2015
Texas
1 review
0 helpful votes
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Great Deals On Watches
November 6, 2015

This was my first time to shop at Jomashop. The site was so user friendly and they had such great deals on watches. I will definitely shop there again.

M1H9F53

Date of experience: November 5, 2015
California
1 review
2 helpful votes
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This company is a liar and scoundrel
November 5, 2015

I made purchase of 13 watches as gift for employee, they shipped only 12 and missing one but still charge for 13 items. I have to dispute the charge with the credit card company

Date of experience: November 5, 2015
Georgia
1 review
0 helpful votes
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Andrea
November 6, 2015

Jomashop is a great website to order high watches at an affordable price! Received my new fossil watch in the mail in no time!

Date of experience: November 4, 2015
New York
1 review
1 helpful vote
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Could not Deliver the order!
November 5, 2015

Told me item is not available and would be available in 3-5 weeks so I kept waiting and waiting and waiting without any updates and replies to my emails.

I did get refund after 6 weeks of wait, 3 emails and 2 phone calls.

Date of experience: November 4, 2015
New Jersey
1 review
0 helpful votes
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Relentless spam
November 6, 2015

Great watch, good price, but giving my Email address was a mistake. If I had known about the post-sale spam, I would have paid more to buy elsewhere.

Date of experience: November 4, 2015
California
2 reviews
0 helpful votes
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Another AMAZING value and experience!
November 6, 2015

As usual a GREAT experience. Joma CANNOT be beat in quality, service and price. I will be back for sure and have referred friends and family to the great buying experience that is Jomashop.com.

Date of experience: November 4, 2015
New York
1 review
0 helpful votes
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Watch
November 6, 2015

The watch has very good quality. I like the style too!

Date of experience: November 4, 2015

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
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