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Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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Item was exactly as described. Item arrived in good time and was well packaged. I would definitely order from Jomashop again.
Shopping experience was fantastic! Styles are the latest, really liked the confidence with the Norton insurance too. My watch arrived exactly as described, in original packaging and worked perfectly. I will certainly come back for watches in the future.
I got multiple watches from Jomashop, I don't know which order they are asking me to write a review, usually they are very good. I do have one problem with missing the manual and took them a little bit time to mail that to me, but other than that, its quick and good. If you haven't bought anything from grey market watch seller before, one word of advise, do not remove any tag or clear plastic thing until you try out and absolutely think you keeping the watch or the watch's movement is good enough for you, otherwise you will have a hard time getting refund or return from ANY grey market watch dealer.
I just love the watch. It is truly beautiful. I wear it every day. It can be worn with jeans or formal wear. Great experience. I would definitely order from Jomashop again.
Most of my watches I ordered at Jomashop at first I was very skeptic if this site will deliver my order and if safe and secure. My experienced with them was awesome, So far I don't have a problem with my orders and I feel safe ordering from this site. I'm glad they already have some payment arrangements, the only thing I'm not satisfied, their apr is quite high, I hope they will lower their interest and or no interest at all. Just wishing... TRULY IM RECOMMENDING JOMASHOP!
I bought a watch from this site and really love the experience. The product is genuine and reached me before the timeline.
I would definately recommend Jomashop to my friends for quality product and service.
Richa
Purchase multiple times. Any questions I had, I would a very prompt response that far exceed my question. All willing to give assistance. Would recommend. Product is exactly as described.
I've ordered several watches from Jomashop and always 100% satisfied with selection, price, service and fast protected delivery. Simply the BEST!
I bought my husband a watch for our 5 year wedding anniversary. I found the best price on JOMAshop. I was a little skeptical because the price was so great... But they were very professional, they shipped very quickly and my husband loves the watch. It was a great experience. I would recommend them to anyone.
Well, jomashop web site design is breath refreshing, easy to find easy to read and explains all the details very clear. I enjoy scrolling to see their stock variety. After the sale it is shipped really fast, it is packed very secure,
I would recommend buying there because the service and the price counts fits our budget. They deserve a 5 star.
This was my first time to shop at Jomashop. The site was so user friendly and they had such great deals on watches. I will definitely shop there again.
M1H9F53
I made purchase of 13 watches as gift for employee, they shipped only 12 and missing one but still charge for 13 items. I have to dispute the charge with the credit card company
Told me item is not available and would be available in 3-5 weeks so I kept waiting and waiting and waiting without any updates and replies to my emails.
I did get refund after 6 weeks of wait, 3 emails and 2 phone calls.
Great watch, good price, but giving my Email address was a mistake. If I had known about the post-sale spam, I would have paid more to buy elsewhere.
As usual a GREAT experience. Joma CANNOT be beat in quality, service and price. I will be back for sure and have referred friends and family to the great buying experience that is Jomashop.com.
The watch has very good quality. I like the style too!
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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