Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My shopping experience was wonderful. What good is my experience if the watch that I bought less than six months ago stopped working. This is horrible. I thought that this brand was OK, unfortunately it is not.
This is my first time purchasing from jomahop. It was a good experience. No regrets.
I would probably purchase from jomashop in the future. :)
At first I was skeptic to order from Jomashop because i had never heard of them, but after reading some online reviews I decided to take a chance since their sale price was even lower than Amazon! I was even more thrilled when i received my purchase within a week, so I will definitely take a peak on their website for future purchases. (#M1H9B2H)
Always a pleasure working with JomaShop. Quick shipping, superior customer service and great products at good prices.
I bought two citizen watch at jomashop, they offered lowest price, good quality. Only shipment is little slow. But all worth it.
I had very solid, helpful feedback from the customer service representative with whom I spoke. Shipping was quick, and I got exactly what I wanted!
I had my most pleasant purchase from Jomashop... they always have the best watches at the best prices! Awesome deals and promotions for holidays!
I got 2 watches for the price of 1. My order# was: M1H9F5F
I bought a watch from Jomashop and I got a really good price, and my shopping experience was trouble free and easy. The delivery was very quick too.
Ordered a new premium watch, came delivered very quickly, well packages, exactly what I asked for, no problems.
I bought this watch for a gift for a friend. She likes it very much. It is so perfect for both of us
I had an excellent experience with Jomashop. I received by product in excellent condition, as advertised, and before the expected arrival date on the shipping notice. I had no issues and did not need to use customer service, so I can't provide any insight there. I also found the watch on this website for cheaper than the sale price elsewhere. Very satisfied.
Great store, very fast international delivery. A lot of product selection and excellent prices! I'm satisfied.
I will buy again and again)))
Order M1H923B
JomaShop makes it easy to see all the watches I was interested in one place, and for the best prices! Couldn't be more pleased with the watch and how easy it was to use.
I purchased a Mont Blanc pen recently. The transaction took over a month. I contacted Jomashop numerous times and they responded in a timely manner each time. I was however, somewhat frustrated by the fact that no reason for the delayed shipping was provided nor was any time guidelines for the product delivery provided. The purchase was for a bday present and I wanted to ensure it would arrive on time.
Simply best prices and selection for luxury dress watches and then some! I have bought multiple watches from Jomashop over the years. You simply cannot beat their selection.
Your service and the quality of my new Citizen watch was first rate. Every day I am enjoying my watch.
I just say that watches of all of members in my family from Jomashop. Thanks Jomashop so much for the last order M1H8R5T
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account