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JomaShop

4.3

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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New York
1 review
0 helpful votes
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Disappointed
March 7, 2017

I was very disappointed that the watch opening kit that I purchased did not come in a case as it seems that all of the other kits you offer do. I then searched your site for a case to purchase but was unable to find any.

Date of experience: March 7, 2017
South Carolina
1 review
0 helpful votes
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High quality, great value
March 7, 2017

This Seiko is one of the most versatile watches I own. With a leather Hirsch strap it goes nicely with a suit. On the bracelet it's sporty and casual. Keeps time well.

Date of experience: March 6, 2017
New York
1 review
0 helpful votes
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Easy Return & Replacement
March 6, 2017

Because of blemishes in both the case and inside the crystal of a watch purchased as a Christmas gift, I had to make a return to JomaShop.
I thought, Oh, oh, this is where the nightmare begins. But, I was wrong.
The watch was promptly replaced with one that was flawless, and the recipient was thrilled with her gift.

Date of experience: March 6, 2017
Illinois
1 review
0 helpful votes
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Excellant and Honest Service
March 6, 2017

Hello Folks, It is very nice to do business with professional people. I really enjoy the Citizen watch I purchased from you and the service I received in acquiring it. Thank You Very Much. Sincerely, JOHN

Date of experience: March 6, 2017
Maryland
1 review
0 helpful votes
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Very Good (order M14Y2990)
March 6, 2017

Very organized online shopping experience; easy to navigate the site and browse options. Secure and easy payment system and prompt delivery. Watch was amazing value!

Date of experience: March 6, 2017
New York
1 review
0 helpful votes
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I ordered the Raymond Weil Parsifal Automatic Chronograph from JomaShop (M14W9477). Very happy with my new watch. Excellent service and best offer in town. Will buy more watches form Jomashop.

Date of experience: March 6, 2017
Germany
1 review
0 helpful votes
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Tissot
March 6, 2017

Super nice service $$$$$$$$$$$$$$$$$$$$$///$/$$$$//////$$$$$$$$$$$$$$$$$$///$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$//$$$$$$$$$$$$$$$$$$$

Date of experience: March 6, 2017
New Jersey
1 review
0 helpful votes
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I have purchased everyday Citizen watches and a very nice Omega watch from JomaShop and everything was received exactly as expected brand new in without any tampering.

The only thing I wish is that JomaShop would pay a bit more attention to the watch details section. My last order M14Y0677 a CITIZEN World Time A-T Chronograph Perpetual Men's Watch Item No. AT9071-58E was received exactly as it was manufactured. Unfortunately the details section claimed the crown was Screw Down. Since I spent allot of time in the water this was a big selling point for me so I bought it feeling confident it would be a nice travel watch that would work for all occasions. Now that I received the watch and realized it is a push down crown it won't be going diving with me any time soon.

I will still be purchasing more watches from them in the future and hope they continue carrying great watches. I would like to see Sinn watches added to the collection they carry if at all possible.

Thanks,

Geoff

Date of experience: March 5, 2017
Washington
1 review
0 helpful votes
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Thanks for the product. Fast shipping. Great watch, great price, great experience! I will use them again!

Date of experience: March 5, 2017
New York
1 review
0 helpful votes
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Nice collections
March 5, 2017

So far the experience is good. The collection is very nice and will continue buying from this site. Thank you!

Date of experience: March 4, 2017
Tennessee
1 review
1 helpful vote
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Reputable firms
March 4, 2017

I had more than 1 time experience of your service, and found that you have more than one way to work reputation. Bring confidence to customers in the next transaction. I hope I will be sticking with you in the future. Thank you

Date of experience: March 4, 2017
Virginia
1 review
0 helpful votes
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Great customer experience!
March 4, 2017

As always, the customer experience is amazing. The watch was shipped immediately, with tracking number and had in 2 days. Best available price i could find. What more should someone expect?

Date of experience: March 3, 2017
New Jersey
1 review
0 helpful votes
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Great service!
March 3, 2017

I had to expedite shipping for Christmas and customer service was great! They were very courteous. Shipping was fast and very

Date of experience: March 3, 2017
California
1 review
0 helpful votes
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Complete satisfaction! My gf had originally purchased me a citizen watch from Macy's, it was very nice but had to return it for some reason. While looking for a new one, we did a quick search on myjomashop & found an even more beautiful time piece at a MUCH lower cost with free quick shipping. Couldn't be happier about our purchase! Thanks JomaShop!

Date of experience: March 3, 2017
Washington
1 review
1 helpful vote
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Great service
March 3, 2017

Bought a Citizen watch. Received it in my hotel as requested, on time, even when the order was short notice.

Date of experience: March 3, 2017
California
1 review
0 helpful votes
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COlor was off
March 2, 2017

Bought a Burberry bag. Color was not well represented on the site. Pictures in the product description were very low resolution for such an expensive product.

Date of experience: March 2, 2017
Virginia
1 review
0 helpful votes
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My new normal
March 2, 2017

I've ordered Tissot, Raymond Weil, Movado, Michael Kors, and Seiko all were of the quality, in the condition, and delivered as advertised. Customer Service has been very good as well. They have been easy to contact, product knowledgeable, and solution accommodating. Without reservation, I will continue to shop at JomaShop. Order number M14W8776.

Date of experience: March 2, 2017
Pakistan
1 review
0 helpful votes
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Review for order no M14Y0177
March 2, 2017

Hi it was the great experience buying with jomashop.com. I hope to recieve same service in future. Products were orignal. Just want to say that interntaional shipping price should be lowered down. Thank you

Date of experience: March 2, 2017
Michigan
1 review
0 helpful votes
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Excellent Watch!
March 2, 2017

Fast shipping. Great Watch. Excellent experience. Will purchase from JomaShop again!... M14T5938

Date of experience: March 2, 2017
Illinois
1 review
0 helpful votes
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Excellent
March 2, 2017

Very good fast service
Amazing product as described
Will definitely shop there again
Very much recommend to any one to try

Date of experience: March 2, 2017

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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