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Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
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They have send the refund and made good my loss. After the initial struggles they made good my losses. I will definitely purchase from them if they show this kind of attitude. But definitely they need to improve their direct customer relation support to avoid this kind of frustration. Anyway thumps up to these jollychic to make sure customers are getting sastified.
One of the worst experience i had ever in my lifetime on an online transaction. They have shown something on the website and when you order one thing they are supplying something else. Please keep away from this guys
Finally I got the reply from Jollychic. If Jollychic had earlier responded to my more than 50 mails, requests and chats with your customer service executives, I would not have been forced to post my feedback about your services.
My issue is not resolved yet. Return shipping charges is still not paid by them. Their site claims that if return is due to any mistake from Jollychic, return charges would be borne by Jollychic. If they are true to their words and statements, then I should get my return charges also refunded. In my case, it is purely due to mistake from Jollychic, which I had explained several times to their aftersales service team before and after getting return approval, with photographs.
My worst experience. Got damaged products. When returned, they deducted customs duty and I had to pay the return charges. In short, I lost the full order money. Please stay away. Their products look good on photo. But in reality, they are of the worst quality. I ordered 4 products and each one had one complaint or the other. Stay away if you do not want to lose money. Before I place the order, I had been warned by my friends. But I didnt listen to them, as I liked the collection. When I actually became a victim only, I learnt my mistake
I ordered two dresses and I received two sacks that looked liked they were sown by a 5 year old. Extremely disappointing... They are a bull$#*! site watch ou
Dear, sorry to hear about the problem. If you are unsatisfied with the items, please apply return after you received them within 15 days. We will also check everything again and solve it ASAP. Any questions please contact our customer service when u feel free!
It's very good in quality and when there is a problem sometimes they send me bonus code instead of the product and I keep it!
Fast and free delivery from local house and somehow late from global one
But has alot of varieties...
The quality provided is so good and the prices are just fair enough with the products provided and even the discounts given are just amazing
Thanks for your comment. Your feedback is really important to us. If there is any problem, please do not hesitate to contact us. Jollychic is a young and fast growing team which based on your great support. Thank you very much!
They got money from my card many times. Solve the problem please. You can give gift card for your fault
Dear customer, we feel sorry for the inconvenience. May we know the details about your order JI17100608071802338720? If you have any questions, please feel free to contact us by 7*24 livechat or email us to [email protected]. We will try our best to help and give you a satisfying solution.
I placed my order (tracking number JL*******341) August 3rd, 2017, and until today, I haven't receive it.
I tried to tract my order, but it's always comes out asI "No Result Found"
I lost counts how many times I emailed to Customer Service, and the response always the same, that my order under clearence, that i will receive it sometimes next week which is LIE. My order never came.
So if you can deliver my order, please return my money through my account. Don't give me 10% or any discount to my Jollychic account, cause I will never buy anything again from this shop. I have enough!
Thanks for your ordering on JollyChic. We feel so sorry about the inconvenience brought to you. For the customs issue, we will try our best to improve it and provide the best shopping experience to you later. About your order JL0000003341, we have transferred money to your card. Any questions, please feel free to contact our Indonesia service by LiveChat.
Will never ever buy anymore! All the material of dresse s not good quality! The price is quite expensive for one dress 10 BD and the material even the dress in bahrain shop for 3 BD is much better! I bought 2 times for 10 dresses the first was 3 dresses is a bit fine! But other 7pcs all r not good!
Dear customer, we feel sorry for the inconvenience. If you have any complaints about our items or service, please feel free to contact us by 7*24 livechat or email us to [email protected]. We will try our best to help and give you a satisfying solution.
I ordered an item on the 8th and it's still hasn't arrived or got an email confirming that it has been shipped, and I am worried that I got ripped off.
Thanks for your order on JollyChic. About your order, it was shipped out on 11th Aug and delivered in 19th Aug. Have you received it yet? If you have any questions about your order, please find our LiveChat or send e-mail to [email protected]. Thank you very much!
Love shopping so safe and i impressed by the quality. Best customer service
The site has a mix of modern and vintage clothes. The dresses especially are wonderful and at a great price.
Thanks for your comment. Your feedback is really important to us. If there is any problem, please do not hesitate to contact us. Jollychic is a young and fast growing team which based on your great support. Thank you very much!
A good way to have a fancy things, Happy with their services. Jollychic is just perfect for me :).
Have a nice day!
I'm very happy to share my experience with you'll. I't not once i was order many times and love that wibsite so much, i'ts full of every things like: clothing, home, shoes, electronic and beauty.
A good way to buy fancy things in a good price but sometimes when you buy something its better to check out it. This website like a for a fun shopping;)
And they have must change the shipping company
Thanks for your like, we are doing our best to do much more for you. For the shipping company issue, we are so sorry for this, now we are trying to improve this. Hope for your understanding.
ALL THE PRODUCTS MATCHED ON THE PHOTO. WHEN MY FRIEND OFFERED ME TO ORDERED IN JOLLYCHIC I REFUSED BCAUSE IM AFRAID ABOUT THE QUALITY OF THE PRODUCTS BUT I GOT AMAZED BECAUSE IT WAS REALLY FANTASTIC
Thanks for your comment. Your feedback is really important to us. If there is any problem, please do not hesitate to contact us. Jollychic is a young and fast growing team which based on your great support. Thank you very much!
To be fair, some items were nice and the the delivery improved so much compared to when my friend first ordered last year. However, there was an instance where one of my items was missing so i contacted the costumer service and received a response after a week but no refund processed, in short, a waste of time. Another disappointing experience was when i was really looking forward to a dress i ordered and was planning to wear to an important event when suddenly it came looking like plain trash! I was almost about to cry when i threw it aside. Lesson learned but like i said, some items came out nicely.
Order at your own risk.
Thanks so much for your sincere comment. We are sorry about your shopping experience and we would like to do much for you. About the missing item in your order M201610220758517788, may I know the item number? We would like to check the details for you. About the dress you mentioned, could you please send a picture to [email protected]? We would like to give you a satisfying solution. Sorry again! Look forward to your early reply!
My first order with Jollychic on 13 June and paid, still waiting for my order, such a bad service. When I made an enquiry yesterday after waiting so long, they sent me an email requesting a photo of my Visa. I need my order, I don't think I will ever order again.
So sorry for the inconvenience. I am afraid that it is your first order on our website and our system is checking your payment in order to protect your funds. Please do not worry about safety. We has our own privacy policy. Your order B17061315595873990701 was shipped out on July 4th and the tracking number is 555009689485 by DPEX. It is in transit now. And we will push the shipping company to deliver your parcel. Sorry again!
**Disappointed**I just made an order via the website. I paid using my cc and the jollychic cust service email me that they didn't trust the Trx and asked me to send the Trx detail with a photograph of my credit card showing name and last 4 digits number on card. Sounds fishy?
They don't respond anymore since I confronted them why need to show the card to them? This is never happens to me before. Online purchases should be seamless and secure. If you don't have the trust, you should not do online business.
So sorry for the troubles. I am afraid that it is your first order on our website and our system is checking your payment in order to protect your funds. Please do not worry about safety. We has our own privacy policy. And you could check with your bank now that the payment is refunded to your card and the transaction No is OG102017062017502147. Hope for your confidence about JollyChic.
I dont really know but i ordered and it was so hard since its the first time not like namshi its very easy u just order in a few days they call u and thats it u dont have to schedule or whatever
Thanks for your order on JollyChic. We feel so sorry for the inconvenience brought to you. About your order P17061503374208298081, it was shipped out on 06/15 and the tracking number is 31310495440 by Aramex. You can track your order in your jollychic account. It is in Riyadh now. We're sorry for the delay due to the holiday of Eid. We might not to able to answer you call due to the high traffic. Please do not worry. We will push the shipping company to deliver your order. For more information, you can check e-mail or push messages in your account. Your understanding will be highly appreciated.
It is efficient, quick and easy, all the product matched the photo, the shipping was very fast and safe my stuff wasn't broke or any thing
I will order again.
Thanks for your comment. Your feedback is really important to us. If there is any problem, please do not hesitate to contact us. Jollychic is a young and fast growing team which based on your great support. Thank you very much!
I've ordered few times from them so far, all the products i received was very nice quality makes it very much worth what i payed for, even though they're not so expensive!
They have great customer service that are very easy to reach and very helping,
They have a great phone application that's very handy and easy to use,
Their only downside is that their local warehouse where i live doesn't really offer so much options, so most of the things i like i'd have to pay a good amount of money for shipping, or order a very large order, which i guess is normal, but that's the only flaw i've seen for them so far :)
Thanks for your comment. Your feedback is really important to us. If there is any problem, please do not hesitate to contact us. Jollychic is a young and fast growing team which based on your great support. Thank you very much!
From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sincerely thanks for your support and your advice. Jollychic is trying best to improve our service and communication channels to provide more direct support to you. Hope you can give us a chance to serve you better and better. Jollychic is a young and fast growing team which based on your great support. Thank you very much!