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Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
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I have NEVER visited nor heard of this website in my life. I just so happened to be viewing my bank transactions via phone app I scroll down and see MULTIPLE transactions in the same day (Jan. 23rd), from JollyChic in Dubai.
For: $199.98, $166.65, $166.65, and $128.27. This is obviously fraud, and I'm not sure how these people got my debit card information. I disputed all charges and opted for a new debit card.
Update: My bank refunded me. They also caught an additional charge from these ***holes. After they hit me 4 times in one day. They hit my account the next day for $135.34.
I would call and cuss them out. But what's the point. Won't be able to understand a dam thing they say.
I hope that site gets shut down.
I've been ordering from this website and mostly the things I've got were acceptable. Yet I would like to suggest to use COD rather than online payment. I used COD ever since yet one time when I used online payment, it has been already a week that I don't have any updates from my order. I just received the receipt and after that, no more. Unlike through COD, they are processing it faster. Will never order again from this site due to so much disappointments from my last order. I trusted them so much. -_-
Dear customer, we are sincerely sorry about the delivery issue.
Could you please show us your order number or tracking number which can help us to check more details?
Meanwhile, about the delivery time of each order, it depends on the destination and shipping warehouse, please kindly note.
Looking forward to your reply and thanks for your kind understanding.
C'est quand même bien. Les service ne sont pas mal. Mais beaucoup d'autres efforts peuvent être fournis pour améliorer les services afin de mieux satisfaire la clientèle
Dear customer, thanks for sharing your valuable reviews.
We will work hard to improve the quality of service and provide customers with a better shopping experience.
Jollychic is a young and fast growing team which based on your great support.
What they had posted on their wall is not what the dress looked like. Cheap material and the clothes has got this bad smell. Lucky enough it was a cash on delivery. After waiting for 3-4 weeks that's the surprise i got. Lucky enough it was cash on delivery so i refused to pay to that delivery guy who was supper rude.
Dear customer, we feel sincerely sorry for that you are not satisfied with us.
About the item which you ordered, could you please show us related order number or item number which can help us to confirm quality issues? We will feedback this situation to the relevant department to improve our item's quality and delivery service.
Jollychic is a young and fast growing team which based on your great support.
I added an item to my cart that had a certain price, the day after I came to check my cart and the price of that item suddenly increased for no reason! It wasn't on sale or anything when I first put in the cart so I didn't expect the price to just go up...
Most of their sales are fake, for example, they say but 2 and get 20% off but what they actually do is increase the items prices a bit so the discount will look real when it isn't, I've been watching those prices and those so-called deals, honestly, some of them aren't real deals.
Dear customer, thanks for sharing your precious shopping experience with us.
The reason for item price increasing may be that the promotion&sale is over, please kindly note. Of course, we will also feedback these price issues to the relevant department to improve the authenticity of sales.
We hope we can offer the best shopping experience to our customers.
Jollychic is a young and fast growing team which based on your great support.
They are lying to the customers, there was buy one get one free offer on Xiaomi Mi Mix 2S and they only sent me one phone. I applied for return but they refused because they are saying that the offer meant "Buy one phone get one charger free", which is a lie, because I have snapshot with their customer service confirming that this offer means 2 phones for the price of one.
Dear customer, please accept our sincere apologies for this issue.
We have already solve this issue about the wrong promotion description after receiving feedback.
Please also trust that we are working hard to improve all our services since we want to give our customers a good shopping experience.
Jollychic is a young and fast growing team which based on your great support.
I ordered a shipment of 430$ worth at least, and paid by card. However the next day I found that my order is canceled and my money is not back without even informing me of anyway. I call their call center which btw is of no help whatsoever, and managed to get a reply about my shipment that the money transaction was NOT complete I had to send them a screenshot of my bank's message and eventually they said that they will refund me within 8/15 working days. IMAGINE 15 WORKING DAYS that's IF they're going to refund me because I highly doubt it. Not only that I make another order of 150$ worth also paid by card and in the application it appears that the order is being prepared and it will be prepared maximum by the 3rd of March 2019. I call them to double check if it's confirmed their call center tells me that my number does not have any orders, I requested that they double check with the order number they said that it is available HOWEVER today is the 3rd of March 8:13 pm as I write and they did not SHIP my order. Which means that my order is not coming and they ripped me off AGAIN.
Dear customer, we feel sincerely sorry for that you are not satisfied with our services.
Your order transaction is risky, so the bank rejected the transaction. And we did not receive your order payment finally. Please contact your issuing bank to check the payment details. Normally, it will need 8-15 working days for the refund to your bank card.
Your kindly understanding will be highly appreciated.
So disappointed with the product. The shoes I ordered arrived in a package with no box so when I opened the bag the shoes were misshapened. The smell of the shoes was so terrible I had to put them in the basement.
The shoes are poorly made and I will never wear them. Please do not order from this website.
Dear customer, we feel sincerely sorry for that you are not satisfied with the purchased item.
Could you please show us your order number or tracking number which can help us to check more details? We will confirm it and give you a satisfactory solution.
Besides, you can apply for refund within 15 days if you are not satisfied after receiving, also please contact us via Live Chat or Phone call directly if needed.
Your kindly understanding will be highly appreciated.
We ordered some cool booking boots on their website. Once we received the boots they looked nothing like it in real
Dear customer, we feel sincerely sorry for that you are not satisfied with us.
Could you please show us your order number or tracking number which can help us to check more details? We will confirm it and give you a satisfactory solution.
Or you can contact us via Live Chat or Phone call directly if needed.
Your kindly understanding will be highly appreciated.
My delivery date was exceeded by 9 days so I contacted customer service, they didn't help at all just said I should contact Naqel their 3rd party delivery service... i wait another 5 days and contacted again only to be met by a very rude and condescending person who insisted on calling me DEAR throughout the whole texting... very unprofessional, rude and basically useless because the person couldn't give any information anyway just kept passing the problem to Naqel.
I won't use Jolly Chic again, there are too many other decent online selling sites to choose from.
I was also charged an extra sr12 when my package arrived. Don't kniw what for but I just paid it so as t9 end my relationship with Jolly Chic.
Overall I would not recommend Jolly Chic at all.
Dear customer, we feel sincerely sorry for that you are not satisfied with us.
About the extra SR12, it's your order's COD cost and you can check it in your order payment details.
Besides, We will work hard to improve our customer service skills and delivery time.
Jollychic is a young and fast growing team which based on your great support! And thanks for your kind understanding.
Cheapest quality on earth I waisted my money on this $#*! don't trust jollychic it's a $#*! the pics are fake the cheapest quality it worth not even 5 AED
Dear customer, we feel sincerely sorry for that you are not satisfied with us.
Could you please show us your order number or tracking number which can help us to check more details? We will confirm it and give you a satisfactory solution.
Or you can contact us via Live Chat or Phone call directly if needed.
Looking forward to your reply and thanks for your kind understanding.
I can't find the wish list where I have kept the items I want to buy, yet overall it is a good website and or app, I would definitely recommend buying from this website due to the good prices and valuable offers.
Dear customer, thanks for sharing your precious shopping experience.
About the wish list, you can find it in the upper left corner on the page in your Jolly Account after logged in.
Thanks for your great support.
I ordered a cereal dispenser before, when it came, it was cracked badly. And then i immediately applied for return (the app needs me to put the picture of the cracked dispenser). And then after about 2 days, they contacted me through phone and refunded directly the item! Never knew they handle this fast, however please ensure you packed well before you send a fragile item.
Dear customer, thanks for sharing your precious shopping experience.
We will work hard to improve our product quality and customer service.
Jollychic is a young and fast growing team which based on your great support!
One of my friend told me that the delivery was so long takes around 14 days to arrive because it was sent from overseas, Hongkong i think, but i still want to try it myself, and it was unexpected, my package arrived in just a week! And the products' quality was quite good with the price.
In addition to the extra delivery charge for cash on delivery, there is a limit for the cash on delivery option, plus the high customs rate.
I am finding their stuff in my country for a very cheap price, I am very disapointed i wish i. Knew these items are available locally. Some products come less than the indicated quantity. Plus it's smaller in size
To sum up it's a bad experience while online shopping should be cheaper
Dear customer, Thanks for sharing your precious shopping experience with us.
Firstly, we feel very sorry for that you are not satisfied with this shopping.
Do you mean that you paid for extra customs fees for your order and not satisfied with it? If yes, I feel very sorry for this, but as you know, we can not control this because it is decided by your local government. And paying taxes is an obligation of citizens of every country.
May I know how much tax did you paid? Then I will feedback this issue to our related department. Waiting for your reply.
Your kindly understanding will be highly appreciated!
Very very veryyyy bad online website to buy anything from them. I tried to contact many times to the agent to reply me about the items that I want to buy, they don't reply me and I was seeing that they read my message, but they didn't replied me back. Very Poor service. I will give 100/0 to them.
Dear customer, sincerely sorry for the late reply and inconvenience. Could you please kindly show us more details? Like your phone number which can help us to contact you? You can also contact us via Live Chat or Phone Call if there is needed. Jollychic is a young and fast growing team which based on your great support. We will try best to improve our service. Thank you very much!
Will never order from this website again. Quality of clothing are so cheap. Return policy is horrible. Trying to return a purchase and its asking to upload pictures of me wearing it! Disgusting pervert website.
We sincerely apologize for this issue.
Would you mind providing the correct order number(tracking number) to us? We will check the issue for you.
According to the current return policy, we are afraid that you need to upload the picture of the cloth you were not satisfied but we don't require that you have to wear it, please don't worry. We will be responsible for the issue if there is any problem.
Thanks for your feedback so much, which will help us to improve our service skills and help us to improve the item quality. Also, we will give the feedback about return policy to the man in charge, hope there will be something can be improved.
Looking forward to your reply.
Very bad service, item costing 19.99$ was not sent to me and after reporting again and again there is no response. I will give 0 rating. And for sure this is the last purchase from Jollychic.
Sincerely sorry for this late reply.
As we double check, we are sorry to say we have called many times to you via phone number in order but unluckily we didn't get your reply. For the missing items, we pay more attention to hep you solve this case. Could you please kindly show us photos of the whole items you received to our email [email protected] via [email protected]? We need to have a double check for your case and find the effective solution to you. Please don't worry. We will solve your case A. S.A. P. Look forward to your reply.
I order some items from jollychic ans in photos looks everything so nice but when i received the parcel OMG tottaly different i got scared i thought i got pranked small sizes all shirts including the shoes and some with stains and not in the original packing!
On top of that i wanted to make regund they said i need to go in dubai in their warehouse (im living in abu dhabi) all on my expenses! Is my mistake? Also the delivery took 2 weeks! Dont waste ur time ordering from jollychic.
Sorry for this issue. Because the size in our web may different from your local size. The best way to choose size according the item measurement. As we check for your return application, we have done the refund and compensation for you. So so so sorry for the troubles. Hope you can give us a chance to serve you better and better. Jollychic is a young and fast growing team which based on your great support. Thank you very much!
I made an order around 30 euros and paid extra 8 euros for standard transport... i got surprised today at the door that i need to pay extra transport money for DHL around 35 euros! So disappointed
Dear customer, so sorry to say the extra fee is the Tax fee. This tax fee is charged by your local customs house. Also you could show us the problem via LiveChat or email [email protected]. Jollychic will help you handle this case. Now the package is returned. We have done the fully refund to your bank card. Hope you can give us a chance to serve you better and better. Jollychic is a young and fast growing team which based on your great support. Thank you very much!
From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, we are sincerely sorry to hear about this issue.
After receiving your fraud report, our company has instantly look into this issue and we can guarantee that Jollychic is a reputable and secure website.
If you can provide us the specific card number(the first 6 number and the last 4 number) of your previous debit card with picture to our email account: [email protected], which will help us to investigate the fraudulent information.
We will also synchronize this information to you.
Looking forward to your reply and thanks for your kind understanding.