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Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
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Unbelievable services and products not only that first shipment arrived was damage and items lost other not as description until now the roaming around to avoid refund my money and each staff from customer services try to compensate me as low as starting from 5$ since Week and more and they keep ignore my case or offer the less
I'm loosing money, time and tension till this issue solved.
I'm keeping follow but each staff have his own answer most important to get company benefits over customer right.
I amend the star to 3* for one staff customer service, due she end the issue less than 24hrs and update as following:
Finally i got a call from (after- sales department team - China) on 24Feb17, Then i received email offering the compensation for the 3 items ( $35 from original amount paid $51.97) which will be refund to my credit card between 8-15 days.
Because I'm so stressed i forced to eccept it ( after over a week running behind the full refund refusing any kind of bouns or reward).
She add a 15$ bouns for next buy ( in case i did!).
I appreciate what staff done, which should be from beginning. Now i need to wait till my money return to credit account ( considering the currency different rate between sell and puy) both way I'm losing.
I orderd alot of things from Jollychic.com the best thing in the website policy to satisfy the customers by giving them a special coupon to fulfill all to place orders without any additional cost like the shipping cost
In my order the order total is 82.94 and the cod cost 10. So it will be 92.94 the total payment amount is 92.94 but the reference payment amount is 343.88? How is that? 92.94 + 92.94 is 185.88 not 343.88. May someone explain to me
A lot of discounts and superb quality products, the app is easy to use and I haven't had any problem so far, they use aramex for shipping and it's also a good experience
Jollychic is many different things and easy buying I really like it yesterday I bought from them and they are came very quickly I really hope that
The website offers a huge variety of products with affordable prices along with several deals that open at certain times of a day making it a fun and anticipated activity to buy online. However, the website, despite including free shipping beyond a certain total amount of order, does not mention clearly that customs and handling fees would be incurred by the buyer over and above the price paid on the website which creates unaccounted for expenses and unpleasant surprises. Also, service during Christmas time is not fast and mistakes happen that cost more handling fees to the client and time to claim for missing items and prove that they are missing. Always keep a copy of the delivery receipt and take a picture of the package at receipt because you need to prove it with pictures when something is missing in your order.
A very great job and I'm good for your client, your products excellent in raw material and manufacturing... and your dealings with a very good customer demand is received shortly and product safety without any mistake... thank you
I like and i will order more from it, make sure you order on the weekends, thats where the real deals starts.
Very Good
Fast
Good Quality
I really like this store shop
They are good communication
I have order more than time, and delivery fast and excellant
Changable prices wich sometimes are expensive for certain goods and sometimes are very cheap. Prices sometimes are fair but sometimes are Not. This point makes the customers unsatified
The application was wonderful i like the stuff in JollyChic thank you very much
I will buy everything
I need confirmation mail or my order status my bank debit the payment also but no reply from u
Since i discover jollychic, i feel more excitement and enjoyment everytime i ordered, and i introduce also to all my co workers so they are all enjoyed also shopping, its more convenient to us beacause it easy and we dont need to go to mall and we can select what we need and we also know that your product is in good quality, but i have a comment on your tracking order because you are not updated,, this month i have ordered but until now didnt arrive in dharan aramex. Hoping that tommorow my oredred was arrived. Thank you jollychic and have a nice day ahead.!
Bracelet Very delicate in touch, beautifully presented on the wrist. Another advantage is the possibility of Regulatory length.
In 30 days after ordering I've received my payment back (instead of the ordered item), so I have to take back my words about frauds, sorry.
Easy to search and brows thousands of high quality products. Fast shipping and suitable prices. Offers are very worthy and sometimes jollychic surprise me with great deals and major discounts.
Furthermore, you always get bonus coupons which you can use to buy your lovely items.
It's really very nice app! I ordered a lot of times and I'm going to order again thanks Jollychic
From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alyaziya Abdulraouf, as we checked the total amount of your order is 92.94$ (USD-United States Dollar) and you supposed to pay 92.94$ which equals to 343.88 AED. It seems there is a misunderstanding. I hope these explanations made it clear to you.
May I know what can we do for you in order to meet your expectations at that point? We would really appreciate that if you reply your mails or messages.