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JohnsonString

3.9

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JohnsonString Reviews Summary

Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.

This summary is generated by AI, based on text from customer reviews

service
3
value
3
shipping
3
returns
1
quality
3

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
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Great Service
September 3, 2018

I had a few hiccups and everyone here was so happy to help me. My rental arrived just in time for my first lesson and orchestra practice. Love this company!

Date of experience: September 2, 2018
Tom C.
North Carolina
1 review
0 helpful votes
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Johnson Strings has become my go-to for violin supplies. Their string inventory is
comprehensive, well organized and easy to navigate on their website. Service is prompt, and products from high quality manufacturers such as Bois D'Harmonie
are almost always in stock.

Date of experience: August 26, 2018
Arkansas
1 review
0 helpful votes
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I no longer play as much as I used to, but can always count on Johnson Strings to help me buy new strings.

Date of experience: August 21, 2018
Louisiana
1 review
0 helpful votes
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Thank you
August 15, 2018

It was my first time buying through Johnson Strings and it was a good experience. After I receive my order I wrote them an email and I received a very quick answer. Excellent job.

Date of experience: August 15, 2018
New Hampshire
1 review
0 helpful votes
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Services are great
August 8, 2018

The violin rental services at JohnsonString are great. We hope the master violin long term renting can has some discount.

Date of experience: August 7, 2018
Massachusetts
1 review
0 helpful votes
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Their prices are competitive with large on-line retailers, and I'd just much rather support the local music shop. They delivered quickly and accurately.

Date of experience: August 7, 2018
Illinois
1 review
0 helpful votes
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I like this string bundle. I has seen some professional violinist use the same combination.

Thanks for making violin string selection easy

Date of experience: August 4, 2018
New Jersey
1 review
0 helpful votes
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I don't know much about stringed instruments, so I'm glad that the people at Johnson Strings are so knowledgeable. Plus, there's no pressure to buy stuff just to buy stuff. I appreciate not being gouged on shipping costs too.

Date of experience: July 30, 2018
South Carolina
1 review
0 helpful votes
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Great service!
July 24, 2018

I ordered cello music books. They arrived very quickly and with a competitive price to the other music stores. Also had free shipping! Thank you.

Date of experience: July 23, 2018
Massachusetts
1 review
0 helpful votes
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Excellent
July 22, 2018

The sales representative was polite, courtesy & prompt, when when helping me with the transaction via the phone.

Date of experience: July 20, 2018
New York
1 review
0 helpful votes
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We have been using Johnson Strings for 14 years, and I have never been disappointed. Whether stands, new cases, strings, or even rental violins when my daughters were very young.

Date of experience: July 18, 2018
Texas
1 review
0 helpful votes
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I had trouble finding thinner violin strings so that there was not so much pressure on my fourth finger. Johnson carries "thin" or "weich" violin strings. The price is competitive, service was quick, and no shipping cost.

Date of experience: July 14, 2018
California
1 review
0 helpful votes
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I love my new cello case. Seems very secure and looks just like I hoped. The only thing I would improve is some kind of an adjustment to the back straps so it's more comfortable at the top of the straps. Otherwise, love it!

Date of experience: July 13, 2018
Utah
1 review
0 helpful votes
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This company is eager to serve, friendly, and helpful. My email request about a particular product was answered in minutes, and the items arrived sooner than I had expected.

Date of experience: July 10, 2018
Vermont
1 review
0 helpful votes
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It is a pleasure to deal with JohnsonString. All items that I ordered arrived together, and all are in perfect shape. Also, the non-music-book items I ordered (tuning fork and music stand) seem to be fine quality.
I am very pleased, and would continue to work with JohnsonString for my music needs without hesitation.
Thank you.

Date of experience: July 10, 2018
Florida
1 review
0 helpful votes
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Great customer service and great product! I will be shopping again! The item was affordable and came swiftly from half way across the country.

Date of experience: July 6, 2018
Minnesota
1 review
0 helpful votes
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Quick and easy
June 30, 2018

The website is easy to navigate, they have a wide selection of products, and shipping was surprisingly fast! Plus, the free shipping is greatly appreciated.

Date of experience: June 30, 2018
Texas
1 review
0 helpful votes
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I'm so happy to have found Johnson String. They have a fantastic selection of violin music and supplies, and shipping all the way to Texas is really quite fast... and I usually order enough that it's free.

Date of experience: June 28, 2018
Massachusetts
1 review
0 helpful votes
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My daughter has really enjoyed her new instrument and is excited for another year of violin! The had everything all set for pickup which was easy and fast. Thanks.

Date of experience: June 24, 2018
New York
1 review
0 helpful votes
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Perfect, as ordered
June 23, 2018

As always, Johnsons has what I needed and got it to me quickly. Its a well established company that has maintained its quality for many years.

Date of experience: June 21, 2018

From the business

We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.


johnsonstring.com
Founded in 1976
Newton Upper Falls, Massachusetts, United States